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I'm at 9 weeks into my appeal process and finding this thread has been such a relief. Like so many others here, I'm dealing with a "misconduct" classification for what was really medical-related attendance issues due to my chronic migraines. The doctors' notes and accommodation requests I submitted to my employer apparently meant nothing when they filed their response to TWC. Reading everyone's experiences has been both sobering (realizing I'm likely in for months more of waiting) and encouraging (seeing that people do eventually get their hearings and win with proper documentation). The complete information blackout from TWC is definitely the hardest part psychologically. A few things I'm implementing based on advice from this thread: - Started the documentation spreadsheet that @Ella Thompson mentioned - wish I'd done this from week one - Called my state rep's office yesterday and they're looking into my case status - Applied for LIHEAP energy assistance and got approved, which is a huge relief - Set up the Tuesday 7am calling routine that multiple people recommended @Atticus Domingo - thank you for starting this conversation. This community has provided more useful information and emotional support than months of trying to work through official channels. It's outrageous that we need to crowdsource basic information about a government process, but I'm grateful we found each other. To everyone sharing their strategies and timeline updates - you're helping people like me feel less alone and more prepared for this marathon. The system is clearly broken, but our solidarity gives me hope that we'll all eventually get through this nightmare. Stay strong everyone! 🙏
@Liam O'Sullivan - I'm so glad you found this thread too! I'm just starting my appeal process (filed 2 weeks ago) for a similar medical-related situation - chronic fatigue syndrome that affected my attendance despite providing documentation to my employer. Reading through everyone's experiences here has been incredibly eye-opening. I went into this thinking the 8-12 week timeline was realistic, but clearly I need to mentally prepare for 4-6+ months instead. It's frustrating but at least now I can plan accordingly. The LIHEAP approval is fantastic news - I had never heard of that program before this thread! I'm definitely going to look into that and the other assistance programs people have mentioned. It's amazing how many resources exist that we don't know about when we need them most. Your point about the documentation spreadsheet is spot on. I'm only 2 weeks in but already have screenshots and emails scattered everywhere. Starting that organized tracking system now before I get overwhelmed sounds crucial. @Atticus Domingo - adding my voice to everyone thanking you for creating this space. This community has already been more helpful than any official communication I ve'received. We shouldn t'have to rely on each other for basic information about government processes, but I m'so grateful we have this support network. To everyone sharing their timelines and strategies - you re'literally helping newcomers like me navigate this broken system with some sanity intact. The solidarity here gives me hope that we ll'all eventually get through this nightmare together! 💙
I'm at 22 weeks into my appeal process and this thread has been a lifeline for my sanity. Filed back in February for what TWC labeled "misconduct" but was really FMLA-related absences for my cancer treatment. The irony of being punished for following medical orders while fighting for your life isn't lost on me. What's kept me going through this marathon: - Treating documentation like my full-time job - I have binders organized by date with everything printed and indexed - My oncologist wrote a detailed timeline letter connecting my treatment schedule to my work absences, which should be bulletproof evidence - Found an amazing unemployment support group through my local workforce center that meets virtually every Thursday - having that weekly check-in with others in appeals limbo helps tremendously The mental health toll is no joke. I've had to start therapy specifically to deal with the anxiety of financial uncertainty while already managing cancer treatment stress. Some days I'm optimistic about my rock-solid medical documentation, other days I spiral thinking 22 weeks means my case is hopeless. But reading everyone's success stories here - especially the backpay lump sums - keeps me fighting. @Joy Olmedo your sister's 20-week timeline gives me hope that I might finally be close to a hearing date. To newcomers: Document EVERYTHING from day one, mentally prepare for 6+ months regardless of what they tell you, and find this community early. The system is broken beyond belief, but we're not powerless when we support each other. Thank you @Atticus Domingo for starting this conversation. This thread is more valuable than anything TWC has provided in 5+ months of waiting. We've got this! 💪
I'm so sorry you're dealing with this - 3 months without any payments is absolutely unacceptable, especially when you've been following all the requirements perfectly. I went through something very similar last year and it's incredibly stressful not knowing what's causing the delay. A few things that might help while you're trying to get through to someone: 1. Try calling the TWC Tele-Center at 800-939-6631 right at 7:00 AM when they open - this seems to be the best time to actually get through. Have your social security number and claim confirmation number ready. 2. Check your correspondence inbox thoroughly for any notices you might have missed - sometimes there are important documents buried in there that explain what they need from you. 3. Look at your monetary determination letter and compare the wages shown with your actual earnings records. Even small discrepancies can trigger lengthy reviews. 4. Contact your state representative's office - they often have direct contacts at TWC and can help expedite stuck claims. The fact that your payment requests show as "processed" but you're getting no money suggests there's definitely a specific hold on your account that needs to be resolved by a TWC examiner. Once you do get through to someone, don't accept vague answers - ask them to tell you exactly what department has your claim and what specific issue they're waiting to resolve. You should receive all your back payments once this gets sorted out. Keep documenting everything and don't give up - you will get through this!
This is incredibly helpful advice! I really appreciate you taking the time to share your experience and provide such specific suggestions. I'm definitely going to try calling at exactly 7:00 AM tomorrow - I'll set multiple alarms to make sure I'm ready to dial right when they open. I've checked my correspondence inbox several times but I'll go through it again more carefully to see if there's something I missed. It's frustrating that they might have sent something important that's easy to overlook. The point about comparing my monetary determination letter to my actual earnings is really smart - I hadn't thought to check for discrepancies there. I'll pull out my pay stubs from the base period and cross-reference everything. I'm also going to look up my state representative's contact information today. It sounds like that might be one of the most effective ways to actually get some action on my claim. Thank you for the encouragement about getting all the back payments eventually. The waiting is so stressful when bills are piling up, but knowing that others have successfully resolved similar situations gives me hope that I'll get through this too.
I'm going through the exact same thing and it's absolutely maddening! Filed in early February and have been stuck in "under review" status for over 6 weeks now with zero explanation. Like you, I've done everything perfectly - payment requests every two weeks, work search activities documented, ID.me completed, the whole nine yards. The phone system is completely broken. I've called probably 40+ times and it's either an immediate busy signal or I sit on hold for hours just to get disconnected. It's like they don't want people to actually get through. What's really frustrating is that my payment requests also show as "processed" but no actual money ever comes. Meanwhile I'm burning through savings and starting to panic about basic expenses. I'm definitely going to try some of these suggestions - especially the 7 AM calling strategy and contacting my state rep. The fact that so many of us filed around the same timeframe and are having identical issues makes me think there's some kind of systemic problem they're not telling us about. Thanks for posting this - at least we know we're not alone in this nightmare. Hopefully some of us will break through soon and can report back with what actually works!
Just wanted to add another option that worked for me - if you have the TWC mobile app, you can actually request expedited delivery of your ReliaCard for a small fee (I think it was around $25). I was in a similar bind with rent due and couldn't wait for the regular mail delivery. The expedited card arrived in 2 business days via FedEx. You can request this through the app under "Payment Method" settings. It's more expensive than the emergency transfer fee, but faster if you absolutely need the physical card for some reason.
That's a great alternative option! I didn't know you could request expedited delivery through the TWC app. $25 is definitely worth it if you need the physical card quickly. Thanks for sharing this - it's good to know there are multiple ways to solve this problem depending on your specific situation and timeline.
I went through this same nightmare just two months ago! Here's what I learned: You have THREE main options to get your money before the card arrives. 1) Call US Bank ReliaCard at 1-800-657-6343 and request your card number after identity verification (takes 30-45 mins total but works), 2) Request emergency transfer for $15 fee (also through that same number), or 3) Use the TWC app to expedite card delivery for $25 (arrives in 2 days). The emergency transfer was fastest for me - had the money in my regular bank account within 24 hours. Don't let them tell you that you HAVE to wait for the physical card - that's not true! You just need to be persistent and know which options to ask for.
This is super helpful! I had no idea there were so many options available. I'm currently in week 2 of waiting for my ReliaCard and have been panicking about my utilities getting shut off. The emergency transfer option sounds like exactly what I need - $15 is nothing compared to reconnection fees. Quick question though - when you called for the emergency transfer, did they need your routing and account numbers right away or do they walk you through setting that up? I want to make sure I have everything ready before I call so I don't waste time on hold again.
Thank you so much for laying out all the options! I'm actually in this exact situation right now - been waiting 8 days for my ReliaCard and have mortgage due Friday. The emergency transfer sounds like my best bet. When you called for the emergency transfer, did they need any specific documentation beyond the identity verification questions? Also, did the $15 fee come out of your ReliaCard balance or did you have to pay it separately? Really appreciate you taking the time to break this down for everyone!
@Mohammad Khaled - Hey, just wanted to check in and see if your payment actually processed on the timeline everyone predicted? I noticed someone else posted an update but it wasn't from your account. Really curious to hear how it worked out for you since you were the original poster asking about the Sunday submission timing. Hope everything went smoothly with your rent situation!
Yeah, I was wondering about that mix-up too! @Mohammad Khaled would definitely love to hear how your actual situation turned out since you were the one originally stressed about rent timing. The Yuki update was helpful but seemed to be about a different person s'experience. Hope your payment came through smoothly and you made rent on time!
Sorry for the confusion everyone! Yes, my payment did process exactly like everyone predicted - status updated Tuesday morning around 5am and I got the direct deposit Wednesday afternoon. Made rent with a day to spare! I think Yuki might have just been sharing their similar experience from the same timeframe. Really appreciate all the helpful responses, especially @Ashley Simian for the detailed official timeline breakdown. This community definitely helped calm my nerves during the waiting period!
Yara Nassar
This thread has been such a godsend! I'm currently dealing with the exact same situation - got a TWC voicemail yesterday afternoon and have been anxiously spiraling ever since. Reading through everyone's experiences here has genuinely helped calm my nerves so much. It's incredible how these routine verification calls can feel so intimidating when you're new to the system! @Lauren Wood - huge relief to see your update that it was just a simple date discrepancy! That gives me so much hope that mine will be something equally straightforward. I'm definitely going to follow the early morning calling advice that everyone keeps mentioning. One thing I'm curious about - for those who successfully got through, did you notice any patterns with which days of the week worked better? I'm wondering if calling on certain days might increase my chances of reaching someone. I've got my W-2s and last paystub ready to go, and I'm planning to start calling at 8am sharp tomorrow. Thanks to everyone for sharing their real experiences instead of just generic advice - it makes such a difference when you're dealing with unemployment anxiety! This community is amazing. 🙏
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Mei Chen
•@Yara Nassar From my experience calling TWC, Tuesday through Thursday mornings seem to work best! I avoided Mondays they (re'usually swamped from weekend backlog and) Fridays people (might be wrapping up their week .)Wednesday at 8:05am was when I finally got through after several failed attempts on other days. Also a pro tip - if you get their voicemail when you call back, listen carefully to see if they mention specific hours when that line is monitored. Some TWC staff only check their direct lines during certain windows, like 8am-11am or 1pm-4pm. Having that info can save you from calling during dead hours when nobody s'even there to pick up! You re'so right about this thread being a lifesaver - I wish I had found something like this when I was going through my verification call stress. The unknown is definitely the scariest part, but you ve'got this! 💪
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Elijah Jackson
This whole thread is exactly what I needed to see today! I'm currently in day 3 of trying to reach TWC after getting one of these dreaded voicemails, and honestly the anxiety has been eating me alive. Reading everyone's success stories and knowing that 99% of these calls turn out to be simple verification issues has helped me breathe a little easier. I've been following the early morning calling strategy religiously - setting multiple alarms for 7:58am and calling right at 8:00am on the dot. Still haven't gotten through yet, but seeing that some people had to try for 4-6 days makes me feel like I just need to stay persistent rather than assuming something's wrong. One thing that's really stood out to me in all these stories is how quick and professional the actual conversations are once you get through. Everyone's describing 3-10 minute calls that resolve pretty straightforward discrepancies. It's such a relief to know that all this anxiety usually leads to a simple "oh, we just needed to confirm this one date" type of situation. For anyone else currently in TWC callback limbo - this thread is proof that we're not alone in this stress! The system is definitely frustrating, but the verification calls really are just part of their standard process. Keeping my fingers crossed that I'll have my own success update to add here soon! 🤞
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