I went through this exact same situation a few months ago! The ID.me verification process definitely causes temporary account lockouts - it's like their systems don't communicate properly. Here's what worked for me: 1. Wait at least 48-72 hours after completing ID.me verification before trying to log in again 2. Use an incognito/private browser window 3. Try logging in during off-peak hours (early morning or late evening) For the waiting period - that first week is just gone, unfortunately. It's Texas policy and there's no way around it. But make sure you don't miss any future payment requests because of the login issues, or you'll lose those weeks too. If you're still locked out after 3-4 days, definitely try that Claimyr service someone mentioned or call your state rep's office. I ended up having to do both when TWC wouldn't fix my account manually. The whole system is designed to be frustrating, but don't give up - you'll get through this!

I've been dealing with TWC for over a year now and this is exactly what happened to me after ID verification too! The account lockout is super common - their system basically flags your account for "manual review" after ID.me verification, even though you did everything right. Here's what I learned from my experience: The waiting period letter you got is separate from your login issues. That first week in July will never be paid (unless you go back to work and get 3 payments first, like someone mentioned). The second week might be recoverable if it was just a system glitch. For the login problem, definitely try what others suggested - incognito browser, clear everything, wait 72+ hours. But honestly? After dealing with this multiple times, I'd recommend calling your state rep's office if the 7am calling doesn't work. They have direct contacts at TWC and can usually get account issues resolved within 24-48 hours instead of you spending weeks trying to get through. Don't stress too much about missing next Tuesday's payment request - if you can't log in due to their system error, they usually won't penalize you for that specific situation. Just document your attempts to log in (screenshots of error messages, etc.) in case they ask later. You're going to get through this! The system is broken but people do eventually get their benefits sorted out.

One last thing to remember: if your daughter gets approved for partial unemployment and then her employer suddenly gives her more hours again, she needs to report that accurately when requesting payment. If she earns more than her weekly benefit amount plus 25% in any given week, she won't receive benefits for that week, but her claim stays open in case hours get reduced again. Also, make sure she creates an account on WorkInTexas.com as part of her application process. It's required, and TWC uses this to track some of the work search activities.

Just wanted to add that when your daughter applies, she should be prepared to wait about 2-3 weeks for the first payment if approved. TWC has to process the claim and verify employment history. During this time, she should continue requesting payment every two weeks even if she hasn't received anything yet - those requests are for specific benefit weeks and can't be done retroactively if missed. Also, if TWC asks for any additional documentation (like wage stubs or employer information), respond as quickly as possible because delays in providing documents can hold up the entire claim. Good luck to her!

I'm dealing with almost the exact same situation right now! Filed my claim about a month ago and have been requesting payments whenever it was convenient for me during what I thought was my "request week." After reading through all these responses, I realize I've probably been doing it completely wrong. Just logged into my TWC account and found that calendar view everyone mentioned - my assigned days are apparently Thursday/Friday (my claim effective date ends in 6). I've been requesting on random days like Sunday or Monday when I remembered to do it. No wonder the system seems confused! @Ezra the tip about calling at exactly 7:01 AM seems to be the most consistent advice here. I'm going to try that tomorrow too. Also planning to check out that Claimyr service that @Jay mentioned - anything to avoid spending hours on hold. It's honestly ridiculous that TWC doesn't explain this request schedule clearly during the application process. How are new claimants supposed to know that the days are fixed based on your claim effective date? The website just says "request payment every two weeks" which makes it sound like you have flexibility. Thanks to everyone who shared their experiences - this thread has been more helpful than the entire TWC website!

This whole thread has been incredibly educational! I'm a new claimant (just filed 2 weeks ago) and I had absolutely no clue about the fixed request days based on your claim effective date. I've been planning to just request "every two weeks" whenever it was convenient, so I would have definitely run into this same issue. Just checked my TWC account using the calendar view tip that several people mentioned - my claim effective date ends in 8, so I should be requesting on Friday/Saturday according to the pattern. Going to screenshot that calendar and set up multiple reminders right now before I forget! @Ezra I hope you got through to TWC today! Between the 7:01 AM calling strategy, the technical issues queue option, and that Claimyr service, it sounds like you have some solid approaches to try. This community is amazing for sharing real-world solutions that actually work. TWC really needs to hire whoever wrote these responses to redo their website because this thread explained the system better than any of their official documentation!

I'm so glad I found this thread! I've been dealing with the exact same issue - my claim has been stuck in review for 5 weeks now and I was starting to think I was the only one. Reading everyone's experiences here is both frustrating (that this is happening to so many people) but also reassuring that I'm not alone. The tip about continuing to request payments even while in review status is huge - I had no idea I was supposed to keep doing that! I've been documenting my job searches but not submitting payment requests because I thought I had to wait for approval first. Going to fix that immediately. Also definitely going to try the Claimyr service this week after seeing multiple people say it worked for them. It's ridiculous that we have to pay a third party to get basic information about our own claims, but at this point I'm willing to try anything. Thanks everyone for sharing your experiences - this community is a lifesaver when dealing with TWC's terrible communication!

Just wanted to add my experience for anyone still dealing with delays - I'm a former TWC employee (worked there 2019-2022) and can confirm that what @Roger Romero said about the system changes is accurate. The pandemic really did change how they process claims. Back when I worked there, most routine claims were approved automatically within 7-10 days. Now they've added multiple manual review checkpoints that didn't exist before. The frustrating part is that these reviews often get stuck in queues for weeks without anyone actively working on them. My advice: if you hit the 4-week mark with no movement, definitely use a service like Claimyr to get through to someone. The agents can usually resolve issues in minutes once they actually look at your file. Also, I know it's expensive when you're unemployed, but document everything and consider it an investment in getting your benefits faster. The system isn't designed to be malicious, but it's definitely overwhelmed and understaffed compared to pre-2023 levels.

I'm going through the exact same thing - filed 4 weeks ago and still stuck on "under review" with no communication from TWC. Reading through these comments, it sounds like the key is actually getting through to an agent to find out what specific issue is holding up the claim. I'm going to try calling tomorrow morning and ask specifically about pending issues like Omar suggested. Also might look into that Claimyr service Malik mentioned since I've been getting busy signals every time I call. It's so stressful when you're running out of money and don't know why there's a delay. Thanks everyone for the helpful advice - at least now I know I'm not alone in this situation!

I feel your pain - I'm dealing with something similar right now. Been waiting 4 weeks and also down to my last couple hundred dollars. After reading all these responses, it sounds like the most important thing is actually getting through to talk to someone who can tell you what's specifically holding up your claim. The former TWC employee's advice about calling between 1-3pm makes sense, and I'm definitely going to try that Claimyr service if I keep getting busy signals. It's frustrating that we have to jump through so many hoops when we're already stressed about money, but at least there are some concrete steps we can take. Keep us posted on how it goes - rooting for you!