Quick update for you: I just spoke with my cousin who works at TWC (not in claims processing but in the IT department). She says they're currently working through a backlog because they migrated to a new processing system in March. Claims filed in February-April are taking longer because of this transition. She suggested calling the Tele-Serv automated line (800-558-8321) to check if there's any specific status info that might not show up on the website.

UPDATE: Finally got through using Claimyr this morning! The TWC agent told me my claim was stuck because there was a question about my reason for separation. My employer didn't contest it, but the way I worded it on my application triggered a manual review. The agent updated some notes and said it should be processed within 3-5 business days. She also submitted all my payment requests that I should have been doing this whole time (thank you to the person who mentioned that!). Such a relief to finally know what's happening! Will update again when I hopefully get approved.

One more thing to consider: if your injury makes it difficult for you to perform certain types of work, make sure you're applying for jobs that accommodate your limitations. If you're medically restricted from certain activities, TWC should take that into account for your work search requirements on future claims. This won't help with your current denial, but could be important if you reapply in the future based on a different job separation.

After reading all the comments, I'd say it's worth filing the Further Appeal if you have those text messages to your supervisor and doctor's notes. Make sure to emphasize: 1. The timeline of your injury 2. Exactly how your supervisor ignored medical restrictions 3. Any witnesses who saw how you were treated 4. Why you felt going to HR wouldn't help (any past examples?) Also, definitely try to speak with a TWC representative about your specific case. Sometimes they can give insights about what the Commission looks for in these cases. The 14-day deadline is strict, so don't wait too long to decide.

To specifically address your question about timing: Payment requests made on Wednesday, November 27, 2025 will likely be processed by TWC on Monday, December 1, 2025. Then your bank typically needs 1-2 business days to post the funds to your account, so expect it around Tuesday-Wednesday (December 2-3). If you need the money specifically for rent due on the 1st, I strongly recommend talking to your landlord now rather than waiting until the last minute. Many landlords have grace periods of 3-5 days for rent payments.

i think u can see when ur payment gets approved on the twc website under claim and payment status even b4 it hits ur bank

i had a hearing last month and just want to say dont be nervous! the hearing officer was actually really nice and just wanted to get the facts. just be honest and explain your situation clearly. they aren't trying to trick you or anything.

Just wanted to update everyone - I had my hearing this morning and I think it went OK! The hearing officer asked me to explain each tardy and I was able to provide documentation for the two that were caused by traffic accidents (thanks for suggesting I email them in advance). My employer admitted they didn't give me any written warnings before the final termination, just verbal reminders of the policy. The hearing officer said I should receive a decision in 7-14 days. Fingers crossed! Thank you all for the advice - it really helped me prepare and feel more confident.

i went thru hurricane DUA last yr and it was a nightmare the twc ppl never knew what was going on had to keep calling and asking diffrent agents til i got someone who actully knew what they were doing

Here's what the different status indicators mean for DUA claims: 1. Benefit amount showing + determination letter = Approved 2. Benefit amount showing but no determination letter = Provisionally calculated but pending final approval 3. $0 benefit amount = Either pending initial review OR missing required documentation Make sure both you and your boyfriend check your correspondence inbox daily and respond to any requests for information immediately. DUA has stricter documentation requirements than regular unemployment.

@helpful_guidance is right but also WRONG because the service letter is basically USELESS in practice!!! I requested one and my company just ignored it completely. When I followed up HR just said \

One more practical tip: prepare and practice a brief, professional explanation of the situation for interviews. Something like:\n\n\

u might wanna check if ur card is locked... happened 2 me once when i tried using it at a sketchy gas station atm. had to call the reliacard people to unlock it.

Hey, just checking back - did your payment ever come through? If not, you should definitely try to speak with someone at TWC directly. Sometimes there are processing delays that aren't visible on your account portal.

Sorry to go slightly off-topic, but does anyone know if getting fired "at will" affects how long you can receive benefits? I'm in a similar situation but worried my benefits might be shorter because I was fired instead of laid off.

UPDATE: Just got the determination letter in my correspondence inbox today! I'm officially approved. Thanks everyone for your help and advice. For anyone in a similar situation - yes, when the status changes from "under review" to showing a benefit amount, it most likely means approval, but wait for the official letter to be 100% certain.

Yes, you absolutely need to do your work search activities (minimum 3 per week in Texas) from the very beginning of your claim. Document everything carefully - job site used, position applied for, company name, any contact info you have. TWC can audit your work search at any time, even months later. I keep a spreadsheet with all my work search activities just in case.

update us when u get ur $$$! i'm curious if things r moving faster now than when i applied in january. took me almost 3 weeks total from approval to first deposit 😭

I think these timelines everyone's sharing are pessimistic. My appeal only took about 6 weeks to get scheduled last year. But I did call them every single week for updates and I submitted a hardship letter explaining that the overpayment determination was causing me severe financial and emotional distress. I also prepared an extremely detailed appeal letter with specific references to TWC rules and policies. The hearing examiner actually commented that my preparation helped speed things up. Don't just passively wait - be proactive!

The waiting is the worst part! Just a heads up that when you do finally get your hearing, it will probably be over the phone. Make sure you're in a quiet place and have ALL your documents ready. Mine lasted about 30 minutes and the hearing officer was actually pretty fair. I won my case by showing my work search documentation that proved I was eligible. The determination letter came about 2 weeks after the hearing.