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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
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Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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This whole thread is incredibly helpful! As someone who just started dealing with unemployment benefits, I had no idea these account lockout issues were so common. It's really eye-opening to see how many different causes there can be - from ID verification problems to address changes to system glitches. The fact that everyone has had to develop their own workarounds (calling multiple numbers, using services like Claimyr, contacting state reps) shows how broken the official system really is. I'm definitely saving all these tips just in case. Hassan, I'm so glad you finally got your issue resolved! It's crazy that it took a third-party service to get you connected to someone who could fix what should have been a simple account unlock. This thread should honestly be pinned as a resource for anyone dealing with TWC problems. Thanks to everyone who shared their experiences and solutions!
Absolutely agree that this thread should be pinned! I'm also relatively new to the unemployment system and reading through everyone's experiences has been both eye-opening and reassuring. It's frustrating to learn that account lockouts are so common, but it's comforting to know there are actual solutions that work. What really stands out to me is how the community has basically created its own troubleshooting guide because the official TWC resources are so inadequate. Hassan's success story with Claimyr gives me hope, and all the alternative strategies people have shared (the early morning calling, local workforce offices, even the two-phone method!) show how resourceful people have had to become. It's unfortunate that accessing benefits requires this level of detective work, but I'm grateful for communities like this where people actually help each other navigate these bureaucratic nightmares. Definitely saving this whole thread for future reference!
Just wanted to add another tip that helped me when I had a similar lockout issue a few months back - if you have a smartphone, try using the TWC mobile app instead of the website. Sometimes the app will let you access basic account info even when the website shows your account as locked. It's not a complete solution, but I was at least able to view some of my payment history and download a few old documents that way while waiting to get through to customer service. Also, for anyone dealing with this in the future, create a simple spreadsheet or document tracking all your attempts to contact TWC (date, time, method, outcome) - when you finally get an agent on the phone, they often ask about your previous contact attempts and having that info ready can help them prioritize your case. This thread has been incredibly helpful and shows how much we all have to rely on each other when the official system fails us!
That's a great tip about the mobile app potentially working when the website doesn't! I never would have thought to try that. The spreadsheet idea is really smart too - it's sad that we need to document our attempts to reach our own government services, but you're absolutely right that having that information ready can help speed things up when you finally get through. It's incredible how this thread has become like a community-generated troubleshooting manual for TWC issues. Between the early morning calling strategy, the Claimyr service, trying local workforce offices, using the mobile app, and even the two-phone method, we've basically created a comprehensive guide that's probably more helpful than anything on the official TWC website. Thanks for adding another useful strategy to the collection!
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This thread has been such an eye-opener for me! I've been on unemployment for about 5 weeks now and somehow completely missed learning about these claimant contact requests. Reading through everyone's experiences is both terrifying and incredibly helpful - the idea that you could lose weeks of benefits just because TWC's phone system is nearly impossible to navigate is honestly scary when you're already struggling financially. What really stands out to me is how this discussion has basically become the unofficial TWC manual that we all desperately needed. The specific strategies everyone has shared - calling right at 8am, documenting every attempt, watching for delayed explanation letters, and having services like Claimyr ready as a backup - these are the real-world solutions that actually matter when you're dealing with TWC's broken system. I'm definitely paranoid about checking my account now and have already bookmarked all the resources mentioned here. It's absolutely ridiculous that we need community forums and third-party services just to communicate with our own state agency, but I'd rather be overprepared than risk losing benefits over something preventable. Thank you to everyone for sharing their experiences and creating this invaluable survival guide for navigating Texas unemployment!
I'm in the exact same boat as you - been on unemployment for about a month and had no clue these contact requests could be such a big deal! This whole thread has been like getting a crash course in TWC survival that I wish I'd had from day one. It's honestly mind-blowing how many people are dealing with the exact same issues - impossible phone lines, vague notifications, and the constant stress of potentially losing benefits over bureaucratic nonsense. What really gets me is how we're all basically having to become TWC experts just to access our own benefits. Like, why should we need to know the secret calling times or have third-party services bookmarked? It's our own state agency! But reading everyone's stories has definitely motivated me to be super proactive - I'm already checking my account multiple times a day and have written down all the strategies people shared here. It's both comforting and frustrating to know we're all in the same struggle with this broken system. At least we have communities like this where people actually help each other navigate the chaos. Thanks for adding your voice to this discussion - the more people who share their experiences, the better prepared we all are for dealing with TWC's dysfunction!
This thread has been absolutely incredible for someone like me who's brand new to unemployment benefits! I just filed my claim yesterday and honestly had no idea what I was getting myself into. Reading through all these experiences about claimant contact requests is both educational and pretty nerve-wracking - the fact that so many people are losing benefits just because they can't navigate TWC's phone system is really concerning. What I find most valuable is how this has turned into a comprehensive survival guide with actual solutions that work. The specific advice about calling at 8am sharp, keeping detailed records of call attempts, watching for explanation letters that might arrive late, and having backup options like Claimyr ready - these are exactly the kinds of real-world tips you'll never find on TWC's official website. I'm already implementing everything mentioned here: setting up daily account monitoring, bookmarking emergency resources, and preparing to be strategic about phone calls if needed. It's honestly ridiculous that accessing unemployment benefits requires this level of preparation and community knowledge-sharing, but I'd rather be overprepared than caught off guard like so many others have been. Thank you to everyone for creating this invaluable resource - this discussion should be required reading for anyone dealing with Texas unemployment!
Welcome to the TWC adventure! You're smart to be getting educated about all this upfront - I wish I had found threads like this before I got blindsided by my first contact request. It's honestly crazy how much unofficial knowledge you need just to successfully claim unemployment benefits, but better to learn from everyone else's experiences than figure it out the hard way. One thing I'd add to all the great advice already shared here is to also familiarize yourself with TWC's correspondence section layout while your account is still "normal" - that way if you ever do get a contact request, you'll know exactly where to look for additional details or documents. Sometimes the explanation shows up in a different section than the initial notification. Also, don't feel bad about feeling overwhelmed by all this information - literally everyone here has been through the same learning curve. The system is intentionally confusing, but having communities like this where people share real solutions makes all the difference. Good luck with your claim, and hopefully you'll never need most of these emergency strategies!
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Reading through this entire thread as a newcomer has been incredibly eye-opening! The level of detailed, actionable advice here is extraordinary. What really stands out to me is how this community has systematically dismantled TTEC's "work avoidance" claim by addressing it from multiple angles - legal definitions of misconduct, technical documentation requirements, appeal procedures, and even insider knowledge from former TWC officers and TTEC employees. The original poster went from feeling desperate and potentially at fault to having a comprehensive strategy backed by people who've actually won similar cases. This is exactly the kind of community support that makes a real difference during someone's darkest financial moments. I'm bookmarking this thread not just for the practical unemployment appeal strategies, but as an example of how shared knowledge and experience can empower people to fight back against unfair corporate practices. To everyone who contributed their expertise - from the former appeals officer's specific legal language to the IT professional's advice about server logs - you've created something incredibly valuable here. And to the original poster: you've got an army of people rooting for you and a rock-solid case. Keep us updated on your appeal - I have a feeling this is going to be a success story!
I'm also new to this community and completely amazed by what I've witnessed here! This thread is honestly better than most legal advice forums I've seen. What's particularly impressive is how everyone has contributed their unique expertise - from technical IT knowledge to insider TWC procedures to real success stories from people who've been through identical situations. The transformation of this conversation from a desperate cry for help into a comprehensive legal strategy with multiple backup plans is incredible. I love how the community didn't just offer generic "hang in there" support, but provided specific, actionable steps like using exact legal language, requesting detailed documentation, and even practical tips about continuing to request payments during appeals. The fact that former TTEC employees on the same contract confirmed the system issues adds such credibility to the case. This is what community support should look like - knowledgeable, practical, and genuinely empowering. I'm definitely staying active in this community after seeing how much expertise and genuine care exists here. To the original poster: you've got an incredible support system and all the tools you need to win this appeal!
As someone who's brand new to this community, I'm absolutely blown away by the incredible support and expertise I've just witnessed in this thread! What started as a desperate situation has been transformed into a comprehensive legal strategy with multiple expert perspectives. The advice here - from former TWC appeals officers to IT professionals to people who've actually won identical TTEC cases - is better than what most people pay lawyers hundreds of dollars for. I'm particularly impressed by the specific actionable steps everyone has provided: using exact legal language like "separation due to equipment malfunction beyond employee control," requesting server logs and system downtime reports, documenting everything chronologically with timestamps, and continuing to request payments during the appeal process. The fact that multiple former TTEC employees have confirmed the notorious system issues adds so much credibility to your case. You went from feeling like maybe you were at fault to having rock-solid evidence and a clear roadmap for success. This community has shown me what genuine support looks like - not just emotional encouragement, but practical tools that actually empower people to fight back against unfair corporate practices. I'm definitely bookmarking this thread and staying active here. To the original poster: you've got an army of knowledgeable people in your corner and what sounds like a very winnable case. Please keep us updated on your appeal - I have a strong feeling this is going to be a success story!
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This thread is exactly what I needed to find! I'm in almost the same situation - filed my initial claim in September 2024, got a temporary position in December that just ended last week, and I've been stressing about whether I'd have to start completely over. Reading Joy's successful experience with the "additional claim" process and everyone's advice about calling at 8 AM has been so reassuring. It's frustrating that TWC's website doesn't clearly explain what seems to be a pretty common scenario. I've been trying to navigate their online system for days with no luck, but now I know I need to call directly. Going to try the 8 AM strategy tomorrow with all my recent employment info ready. Thanks to everyone for sharing their real experiences - this community knowledge fills in all the gaps that the official TWC resources leave out!
Maya, you're in great company with this situation! Your timeline (September filing, December temp work, recent layoff) fits perfectly with what others have successfully navigated here. Since you're still well within your benefit year from September, you should definitely be able to reactivate rather than start fresh. The temp work period won't complicate things as long as you stopped claiming when you started working. When you call tomorrow at 8 AM, just have your December employment start/end dates and reason for separation ready. Don't stress about the online system not working - it sounds like calling directly is really the only way to handle reactivations after missing several weeks of claims. This thread has been such a lifesaver for understanding the process that TWC should really make clearer on their website!
Maya, you're absolutely in the right situation to reactivate! I went through something very similar last year - filed in August, worked a temp job from November to February, then got laid off again. The process was much smoother than I expected once I finally got through to TWC. Since your original claim is from September, you've got plenty of time left in your benefit year. The key thing is being honest about your work dates and having that separation reason ready. I found that saying "I need to reactivate my claim after returning to work and being laid off again" right at the beginning of the call helped the rep understand exactly what I needed. The temp work actually worked in my favor because it was clear I was actively trying to stay employed. You've got this - the 8 AM call strategy really does work!
This thread has been incredibly informative! I'm currently dealing with a very similar situation - filed my claim back in August 2024, worked a contract position from November through February, and just got let go last Friday. I've been panicking all weekend thinking I'd have to go through the whole application process again from scratch. Reading Joy's successful experience and everyone's detailed advice has been such a relief! It's honestly mind-boggling that TWC's website doesn't have clear guidance for what seems like a pretty standard scenario. The "additional claim" terminology is something I never would have known to ask about. I'm definitely going to try the 8 AM calling strategy tomorrow with all my recent employment details prepared. Thanks to everyone who shared their real experiences here - this community knowledge is way more helpful than anything I could find on the official TWC resources!
Fernanda, you're definitely in the right place! Your situation (August filing, November-February contract work, recent layoff) is almost identical to what several others have successfully navigated in this thread. Since you're still well within your benefit year from August, you should absolutely be able to reactivate your existing claim rather than starting over. The contract work period shouldn't complicate anything as long as you stopped claiming when you started working in November. When you call tomorrow at 8 AM, just be ready with your November start date, February end date, and reason for separation from the contract position. Don't let the weekend panic get to you - based on everyone's experiences here, this is much more straightforward than TWC's website makes it seem! The "additional claim" process that Joy mentioned is exactly what you'll need, even if the rep uses slightly different terminology. You've got all the info you need from this thread to navigate the call confidently!
Lia Quinn
I'm so relieved to see this thread! I'm 25 and have been going through the exact same nightmare with Work in Texas. The platform is incredibly frustrating - half the time it doesn't even load properly, and when it does, the job listings are either way above my experience level or paying almost nothing. I've been hesitant to apply elsewhere because I was worried TWC would reject my benefits, but seeing everyone's positive experiences using LinkedIn and Indeed is such a huge weight off my shoulders. I've actually found tons of relevant jobs on other platforms that actually match my skill level and career goals. Starting a detailed spreadsheet today and switching to better job sites this week. Thank you all for sharing your experiences - this community is incredible and you've probably saved me months of unnecessary stress! For anyone else reading this who's in the same boat: you're NOT alone and you're NOT doing anything wrong. Work in Texas just isn't designed well for people in our age group or many modern industries.
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StarSailor}
•You're absolutely right that Work in Texas isn't designed well for our generation! I'm 23 and felt like I was losing my mind trying to make that platform work. The jobs are either completely entry-level retail positions or requiring a master's degree with 10+ years of experience - there's literally no middle ground. I made the switch to LinkedIn and Indeed about a month ago and it's been night and day. Actually found several positions that match my background and salary expectations. The relief when you realize you're not stuck with WIT is amazing! One tip that's helped me: I set up job alerts on multiple platforms with my specific keywords, so I get notified when relevant positions are posted instead of constantly searching manually. Makes the whole process way less time-consuming and stressful. You're definitely making the right choice by switching platforms. Keep those detailed records and you'll be totally fine! This thread has been a lifesaver for so many of us going through the same thing.
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Victoria Stark
I'm 29 and went through this exact same frustration when I started my unemployment claim! Work in Texas is honestly one of the most outdated and poorly designed job platforms I've ever used. The experience requirements are completely unrealistic for most positions. Here's what I wish someone had told me from the beginning: You can 100% use LinkedIn, Indeed, company websites, and any other legitimate job search platform for your work search activities. I've been doing this for over 4 months now and TWC has never questioned a single one of my applications from outside sources. My weekly routine that's been working great: - Apply to 2-3 jobs on LinkedIn/Indeed that actually match my skills - Update my resume or LinkedIn profile (counts as 1 activity) - Sometimes attend virtual networking events or webinars For documentation, I keep everything in a Google Sheet with date, company name, position, application method, and confirmation details. I also save screenshots of application confirmations in a dedicated folder on my phone named by date and company. The relief you'll feel when you realize you're not stuck with Work in Texas is incredible! Focus on quality applications to jobs you're actually qualified for rather than forcing yourself to apply to irrelevant positions just to meet the requirement. Your job search will be so much more productive and less demoralizing. Don't stress about this - you're asking all the right questions and you're definitely not doing anything wrong!
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