Suddenly showing 'ineligible for benefits' after TWC rep said I qualified - ID.me just completed

This happened to me too! My status flipped to ineligible after the rep told me I was good to go. Turns out my employer contested the claim saying I was fired for misconduct (which was NOT true). Check your correspondence inbox on the TWC portal - there might be a determination letter explaining why.

Don't panic yet. The ID.me verification takes about 24-48 hours to sync with TWC's system. Your claim might be showing ineligible simply because your identity hasn't been fully verified in their system. This happens a lot! Also, when employers receive the notice of your claim, they have to respond, and sometimes their HR departments automatically contest claims as standard procedure even for legitimate layoffs. Your next steps should be: 1. Wait 48 hours to see if the ID.me verification resolves it 2. If not, call TWC to speak with an agent about the determination letter you found 3. Be prepared to provide any documentation about your layoff (emails, termination letter, etc.

yeah dont worry too much yet. my account showed ineligible for like 4 days after i did the id.me thing and then randomly switched to approved. the whole system is glitchy af

This is actually a very common issue with TWC's system right now. There are several reasons your claim might be showing as ineligible temporarily: 1. ID.me verification hasn't fully processed (as others mentioned, this takes 1-2 business days) 2. Your employer has 14 days to respond to your claim, and until they do, some claims show as ineligible by default 3. There could be a wage verification issue if you worked in multiple states or for multiple employers 4. Sometimes the system flags claims for manual review when there's any discrepancy The fact that you have a determination letter about "reason for separation needs additional review" is actually good news - it means they're actively reviewing your claim rather than rejecting it outright. I would recommend calling TWC directly to clarify what's happening, but as we all know, getting through can be nearly impossible these days.

DONT TRUST THE ONLINE STUFF!!! I swear the TWC website is from 1997 or something lol. Mine showed "ineligible" for almost TWO WEEKS even after a rep told me everything was fine. Then boom, one morning I checked and it said eligible and had all my payment info there. The ID.me thing is relatively new and they're TERRIBLE at getting those systems to talk to each other. Just keep checking every day and be ready to FIGHT if you need to!! The system is designed to discourage people but DONT GIVE UP!!

hey just wondering did u actually get laid off or fired cuz that makes a big difference they might of put u down as fired and thats why its showing ineligible

Just wanted to follow up - have you checked your claim status again today? Sometimes these issues resolve themselves after the ID.me verification fully processes through their system. Also, make sure you continue to request payments on your scheduled dates even while this is being resolved. Many people make the mistake of not requesting payments while waiting for eligibility issues to be fixed, but you should always request payment on your assigned days regardless of what your claim status shows.

Glad to hear it worked out! One more thing - make sure you're doing your work search activities and documenting them properly. You need at least 3 per week in Texas. I got caught on that and almost lost my benefits because I didn't realize they can audit your work search activities at any time.

So glad to see your status updated! This is exactly why I always tell people not to panic immediately when they see "ineligible" after doing ID.me verification. The TWC system is notorious for these temporary glitches while everything syncs up. For future reference, here are some tips that might help others in similar situations: - Always screenshot your claim status and any correspondence - Keep ALL documentation from your employer about the separation - Set up text/email notifications so you know immediately when your status changes - Don't stop your job search activities even during these waiting periods The whole system is frustrating but stories like yours show that it does eventually work out for legitimate claims. Hope your job search goes smoothly!

This is such a relief to read! I'm going through the exact same thing right now - filed last week, rep said I qualified, then boom "INELIGIBLE" shows up yesterday. I also just did the ID.me verification this morning so fingers crossed it updates like yours did! Quick question though - when your status flipped back to eligible, did you get any kind of notification or email? Or did you just happen to check and notice it had changed? I'm checking mine obsessively every few hours but don't want to miss it if there's supposed to be some kind of alert. Also totally agree with everyone saying don't trust the online portal - it's clearly not designed to handle real-time updates properly. The anxiety of seeing "ineligible" when you KNOW you qualify is brutal!

This is such a helpful thread! I'm dealing with something similar right now - filed two weeks ago after being laid off from my marketing job, and my status has been bouncing between "under review" and "ineligible" even though I have all the proper documentation. The ID.me verification seems to be a major bottleneck in their system. I completed mine 5 days ago and still waiting for it to sync properly. It's so frustrating because you're already stressed about losing your job and then the system makes you feel like you're doing something wrong when you're not! One thing that's helped me stay sane is keeping a daily log of my claim status and any changes I see. That way if I need to call (ugh) I have a timeline to reference. Also started doing way more than the required 3 work search activities per week just to be safe. Thanks to everyone sharing their experiences - it really helps to know this is a common glitch and not just me! Hoping more people see positive updates like Freya's soon.

Just wanted to add another perspective - I'm a former TWC employee and can confirm that what happened to you is extremely common right now. The ID.me integration was rolled out without proper testing and creates these temporary "ineligible" statuses while the systems try to sync up. A few insider tips that might help others: - The system runs batch updates overnight, so status changes usually happen between 2-4 AM - If your claim shows "ineligible" but you have a determination letter about "additional review," that's actually a good sign - it means a human reviewer will look at your case - The phone system is overwhelmed, but Tuesday-Thursday between 8-10 AM tend to have shorter wait times Your employer contesting the claim (even automatically) actually triggers a more thorough review which can work in your favor if you were legitimately laid off. Keep all your documentation handy and don't stress too much about the temporary status glitches!

Going through this exact same nightmare right now! Filed 10 days ago after my entire team got laid off due to company restructuring. The TWC rep was super helpful and confirmed my eligibility, quoted me a weekly amount of $485, and gave me my payment request dates. Fast forward to yesterday - logged in to find "INELIGIBLE FOR BENEFITS" plastered across my dashboard. Nearly had a panic attack! Just completed my ID.me verification this morning after reading through this thread, so I'm really hoping it updates like yours did, Freya. The stress of this on top of job hunting is unreal. I've got a mortgage and two kids, and was counting on these benefits to bridge the gap. Reading everyone's experiences here gives me some hope that it's just the system being glitchy rather than an actual problem with my claim. Question for those who've been through this - should I still do my first payment request on my scheduled date (Sept 22) even if it's still showing ineligible? Don't want to mess anything up but also don't want to miss any deadlines!

this just happen to me today I was approve for amonth and just got paid on 08/28 and now my correspondence is blank and my status is saying I am ineligible for unemployment this never happen to me before what does that mean

@German Jaymee - That's really concerning that your status flipped after you were already receiving payments! This is different from the typical ID.me verification issues we've been discussing. A few possibilities: 1. Your employer may have submitted additional information or contested something after initially not responding 2. There could be a wage audit or eligibility review that was triggered 3. Sometimes the system flags accounts for fraud review if there are unusual patterns (not saying you did anything wrong, just that their algorithms are overly sensitive) Since your correspondence inbox is completely blank, that's actually the most worrying part - usually there's some kind of notice explaining status changes. I'd definitely try calling TWC ASAP to find out what happened. This isn't the normal system glitch that resolves itself. Did anything change in your situation recently? New job, moved states, or any other changes that might have triggered a review? Really hope you can get this sorted out quickly since you were already in the system and receiving benefits!

@German Jaymee - This sounds like a completely different issue from what most of us have been dealing with here! Going from approved and receiving payments to suddenly ineligible with a blank correspondence inbox is really alarming. This could be several things: 1. A fraud investigation trigger (their system flags accounts randomly sometimes) 2. Your employer submitted new information contesting your claim after the fact 3. A wage or identity audit that got flagged in their system 4. Possibly a technical glitch, but less likely since you were already receiving payments The blank correspondence inbox is the biggest red flag - there should ALWAYS be documentation when your status changes, especially after you've been approved and receiving benefits. You need to call TWC immediately - don't wait for this to resolve itself like the ID.me verification issues. This requires human intervention. Try calling first thing Tuesday morning around 8 AM (based on the insider tips shared earlier in this thread). Also, keep requesting your weekly payments on schedule even while this gets sorted out. Document everything with screenshots in case you need to appeal later. Really hoping this gets resolved quickly for you - having benefits yanked away after you've been receiving them is so much worse than the initial verification delays most of us dealt with!

@German Jaymee - This is definitely NOT the same issue as the ID.me verification problems we've all been discussing! Having your status change from approved to ineligible AFTER you've already been receiving payments is a completely different and much more serious situation. A few things that could cause this: 1. System-triggered fraud review (happens randomly, not necessarily because you did anything wrong) 2. Employer submitted late information contesting your claim 3. Wage verification issue that got flagged during a routine audit 4. Identity verification problem that wasn't caught initially The fact that your correspondence inbox is completely empty is the biggest red flag here - there should ALWAYS be some kind of notice explaining a status change this significant. You absolutely need to call TWC immediately - this won't resolve itself like the verification glitches. Based on insider tips shared earlier in this thread, try calling Tuesday-Thursday between 8-10 AM for shorter wait times. In the meantime: - Take screenshots of your current status and empty inbox - Keep doing your weekly payment requests as scheduled - Gather any documentation from when you were initially approved - Don't panic, but don't wait either - this needs immediate attention This is way more serious than the temporary "ineligible" status most of us saw during ID.me verification. Really hope you can get through to someone quickly and get this resolved!

Wow, reading through all these experiences really highlights how broken TWC's system is right now! I'm a newcomer here but going through something similar - filed last week after being laid off from my teaching position and seeing the dreaded "ineligible" status even though the rep confirmed I qualified. What's really helpful from this thread is learning that the ID.me verification can take 24-48 hours to sync properly, and that the system runs batch updates overnight between 2-4 AM. I had no idea about that timing! @German Jaymee - your situation sounds completely different and much more serious than the verification issues most of us are dealing with. Going from receiving payments to suddenly ineligible with no correspondence is really alarming. Definitely call TWC ASAP - this isn't something that will resolve itself like the ID.me glitches. For everyone dealing with the initial verification delays, it's so reassuring to see success stories like Freya's where everything eventually sorted itself out. The anxiety of seeing "ineligible" when you know you qualify is brutal, but it seems like patience (and maybe some screenshots for documentation) is key. Thanks to everyone sharing their experiences and tips - this community is a lifesaver when dealing with such a frustrating system!

As someone new to this community and currently dealing with unemployment issues myself, this entire thread has been incredibly eye-opening and reassuring! I filed my claim last week after being laid off from my retail management position, and just like many of you, I got the encouraging call from a TWC rep who confirmed my eligibility and benefit amount ($445/week). But then yesterday - boom! - "INELIGIBLE FOR BENEFITS" shows up on my dashboard. I was absolutely panicking until I found this thread and realized how common this issue is with the ID.me verification process. Reading through everyone's experiences, especially @Freya Thomsen's success story and the insider knowledge from @Finnegan Gunn about the overnight batch updates, has really helped calm my nerves. I completed my ID.me verification this morning, so fingers crossed it syncs up in the next day or two like it did for others here. @German Jaymee - I'm so sorry about your situation! That's completely different from what most of us are experiencing and sounds much more serious. Definitely get on the phone with TWC ASAP since you were already receiving benefits. Thanks to everyone for sharing their stories and tips - this community is such a valuable resource when dealing with TWC's broken system. I'll definitely keep everyone posted on how my case develops!

Just wanted to add my experience as another data point for people going through this stress! I filed 3 weeks ago after my startup laid off our entire marketing team. Had the same exact experience - encouraging phone call with a TWC rep who confirmed my $398 weekly benefit amount, then woke up the next day to see "INELIGIBLE FOR BENEFITS" in bright red. The panic was real! I immediately assumed I had done something wrong or that my employer had somehow contested the claim. But after completing the ID.me verification (which took me 2 attempts because their system kept timing out), my status flipped back to eligible about 30 hours later. What I learned from this process: - The TWC website integration with ID.me is absolutely broken right now - Don't trust the online portal status during the first week after filing - Keep doing your work searches and documenting everything regardless of what the status shows - Take screenshots of everything for your records @German Jaymee - your situation is completely different and much more concerning since you were already receiving payments. That definitely needs immediate phone intervention, not waiting for system updates. For everyone else dealing with initial verification issues - hang in there! Based on all the stories here, it really does seem to resolve itself for legitimate claims, it's just the waiting that's absolutely brutal when you're already dealing with job loss stress.

As a newcomer dealing with this exact same situation, I can't express how relieved I am to have found this thread! I filed my claim on Monday after being laid off from my marketing coordinator position, had the reassuring phone call with a TWC rep who confirmed my eligibility and $472 weekly benefit amount, and then yesterday morning I nearly had a heart attack seeing "INELIGIBLE FOR BENEFITS" on my dashboard. Reading through everyone's experiences here has been like finding a lifeline! The timeline details from @Freya Thomsen, @Natasha Petrov, and others showing that the ID.me verification typically syncs within 24-48 hours is incredibly helpful. I completed my verification yesterday afternoon, so based on the insider tip about overnight batch updates running between 2-4 AM, I'm hoping to see a status change by tomorrow morning. What's particularly reassuring is seeing how many people had the exact same sequence of events - encouraging rep call, then sudden "ineligible" status, followed by resolution after ID.me verification processed. It really highlights how broken the system integration is right now. @German Jaymee - I'm so sorry about your situation! That's completely different from the verification issues most of us are experiencing and definitely needs immediate attention from TWC. Thank you to everyone for sharing your stories and creating such a supportive community around this frustrating process. I'll definitely update with my results and keep my fingers crossed for everyone else still waiting for their verifications to process!