Suddenly showing 'ineligible for benefits' after TWC rep said I qualified - ID.me just completed

This happened to me too! My status flipped to ineligible after the rep told me I was good to go. Turns out my employer contested the claim saying I was fired for misconduct (which was NOT true). Check your correspondence inbox on the TWC portal - there might be a determination letter explaining why.

Don't panic yet. The ID.me verification takes about 24-48 hours to sync with TWC's system. Your claim might be showing ineligible simply because your identity hasn't been fully verified in their system. This happens a lot! Also, when employers receive the notice of your claim, they have to respond, and sometimes their HR departments automatically contest claims as standard procedure even for legitimate layoffs. Your next steps should be: 1. Wait 48 hours to see if the ID.me verification resolves it 2. If not, call TWC to speak with an agent about the determination letter you found 3. Be prepared to provide any documentation about your layoff (emails, termination letter, etc.

yeah dont worry too much yet. my account showed ineligible for like 4 days after i did the id.me thing and then randomly switched to approved. the whole system is glitchy af

This is actually a very common issue with TWC's system right now. There are several reasons your claim might be showing as ineligible temporarily: 1. ID.me verification hasn't fully processed (as others mentioned, this takes 1-2 business days) 2. Your employer has 14 days to respond to your claim, and until they do, some claims show as ineligible by default 3. There could be a wage verification issue if you worked in multiple states or for multiple employers 4. Sometimes the system flags claims for manual review when there's any discrepancy The fact that you have a determination letter about "reason for separation needs additional review" is actually good news - it means they're actively reviewing your claim rather than rejecting it outright. I would recommend calling TWC directly to clarify what's happening, but as we all know, getting through can be nearly impossible these days.

DONT TRUST THE ONLINE STUFF!!! I swear the TWC website is from 1997 or something lol. Mine showed "ineligible" for almost TWO WEEKS even after a rep told me everything was fine. Then boom, one morning I checked and it said eligible and had all my payment info there. The ID.me thing is relatively new and they're TERRIBLE at getting those systems to talk to each other. Just keep checking every day and be ready to FIGHT if you need to!! The system is designed to discourage people but DONT GIVE UP!!

hey just wondering did u actually get laid off or fired cuz that makes a big difference they might of put u down as fired and thats why its showing ineligible

Just wanted to follow up - have you checked your claim status again today? Sometimes these issues resolve themselves after the ID.me verification fully processes through their system. Also, make sure you continue to request payments on your scheduled dates even while this is being resolved. Many people make the mistake of not requesting payments while waiting for eligibility issues to be fixed, but you should always request payment on your assigned days regardless of what your claim status shows.

Glad to hear it worked out! One more thing - make sure you're doing your work search activities and documenting them properly. You need at least 3 per week in Texas. I got caught on that and almost lost my benefits because I didn't realize they can audit your work search activities at any time.