TWC denied my benefits after ID.me verification - system shows I didn't verify but I DID!

This happened to me back in October. There's sometimes a glitch where ID.me verifies you but doesn't properly transfer that verification to TWC's system. You NEED to speak with a claim specialist to fix this - they can see that you completed verification through ID.me even if their system didn't update. The trick is actually getting through to someone.

i had the exact same issue lol!! i verified with id.me but twc said i didnt. kept getting busy signals for like a week straight. finally used a service called claimyr to get through to twc - it basically holds your place in line and calls you when it gets an agent. they have a demo video that explains it better than i can https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh saved me hours of redialing. website is claimyr.com

Make sure you're also checking the ID.me status in your TWC account portal, not just your email confirmation. Sometimes there are different statuses between the two systems. Also IMPORTANT: while trying to resolve this, you MUST continue requesting payment every two weeks on your scheduled day or you'll lose those weeks of benefits even after they fix the verification issue.

this system is complete GARBAGE!! I had FIVE DIFFERENT ISSUES with my claim last year and every single one required calling. They make it IMPOSSIBLE to reach them and then punish YOU for their mistakes!!! The whole ID.me thing is a disaster - at least half the people I know had problems with it connecting to TWC's system. I spent literally 8 HOURS redailing before i got through.

Just so you know, the same thing that happened to you, happened to my cousin and she had to send an appeal letter. If you can't get through on the phone, you might want to consider filing an appeal against the determination. You have 14 days from the date on the determination letter to file it. You can do this online through your TWC account.

have u tried going to a workforce center in person? sometimes its eaiser then calling. i gave up on calls and just went to the one near me in houston and they helped fix an identity issue i had. brought all my documents just in case

Quick update on my earlier comment - the specific problem is that ID.me sends a token to TWC's system after verification, but sometimes that token expires or doesn't get properly recorded. Once you get through to someone at TWC, ask them specifically to check your 'identity verification token status' - that's the exact terminology they use internally. That will help them find and fix the issue faster.

My wife had a similar thing happen and what worked for her was sending a message through the TWC portal using very specific wording. She titled it "ID.me Verification Confirmation Not Received by TWC" and included her ID.me confirmation number and the exact date/time she completed it. Got a response in 3 days and they fixed it. Worth a try while you're also attempting to call.

Same exact thing happened to me in January! The ID.me/TWC disconnect is so frustrating. What finally worked for me was a combination approach: I filed an appeal online (which buys you more time), sent a message through the portal with the specific wording Liam mentioned, AND used that Claimyr service to get through on the phone. The appeal gave me peace of mind that I wouldn't miss the deadline, but the phone call is what actually got it fixed fastest - took about 2 weeks total. Make sure you screenshot EVERYTHING from your ID.me account as proof. Also, definitely keep requesting payments every two weeks even while this is pending - I almost missed doing that and would have lost those weeks permanently. Hang in there, it's fixable but TWC makes it way harder than it should be!

I just went through this exact same nightmare in February! The ID.me/TWC system disconnect is a known issue that affects way too many people. Here's what I learned: First, don't panic - this IS fixable but requires persistence. Second, you absolutely need to keep requesting payments every two weeks even while denied (I know it seems weird but trust me on this). Third, try multiple approaches at once: file an appeal online within 14 days, send a message through the portal with the specific title "ID.me Verification Confirmation Not Received by TWC" and include your confirmation details, AND either use that Claimyr service people mentioned or visit a workforce center in person. The key is documenting everything - screenshot your ID.me confirmation, save all correspondence, and when you do get through to someone, ask them to check your "identity verification token status" specifically. It took me about 3 weeks total but I got all my back payments once it was resolved. This system is broken but don't let them wear you down!

I'm dealing with this EXACT same issue right now - verified through ID.me weeks ago but TWC is showing I never completed it! Reading through all these responses has been so helpful. I'm going to try the multi-approach strategy: filing an appeal to protect the timeline, using that Claimyr service to get through by phone, and sending a portal message with the specific "ID.me Verification Confirmation Not Received by TWC" title. It's ridiculous that we have to jump through so many hoops to fix THEIR system glitch, but at least now I know I'm not alone and there are actual solutions. Thanks everyone for sharing your experiences - this thread should be pinned for how common this problem seems to be!

Just wanted to add my experience to help others - I went through this ID.me verification nightmare last month and it was absolutely maddening! What ended up working for me was a combination of persistence and using the right channels. First, I filed an appeal immediately (don't wait on this - you only have 14 days). Then I used the Claimyr service that Mei mentioned and actually got through to a TWC agent within about an hour. The agent confirmed there was a disconnect between ID.me and their system and fixed it on the spot by manually updating my verification status. The whole thing took about 2 weeks from start to finish, but I got all my back payments. One thing I'd add to everyone's great advice - when you do get through to someone, be polite but persistent and ask them to document the call in your file. Also keep a log of every attempt you make to contact them (dates, times, what happened) in case you need it later. The system is definitely broken but it IS fixable if you don't give up!

I went through this exact same ID.me verification nightmare back in November and it was absolutely infuriating! The good news is it's definitely fixable, but TWC makes you jump through ridiculous hoops to resolve THEIR system error. Here's what worked for me: I immediately filed an appeal online to protect the 14-day deadline (this is crucial - don't skip this step!), then I used that Claimyr service someone mentioned to actually get through to a human. It took about 45 minutes of waiting but I finally got connected to a claims specialist who could see that ID.me had verified me but their system never received the token. She fixed it manually in about 5 minutes and all my back payments processed within a week. The key things to remember: keep requesting payments every two weeks even while denied (you'll lose those weeks forever if you don't), document absolutely everything with screenshots, and when you do get through ask specifically about your "identity verification token status" - that's the exact term they use internally. Also bring all your documents if you go to a workforce center in person. This system is completely broken but don't let them wear you down - you WILL get your benefits once you get past their technical incompetence!

I'm dealing with the exact same ID.me verification issue right now and this thread has been incredibly helpful! I completed my ID.me verification three weeks ago and got the confirmation email, but TWC is saying I never verified. After reading everyone's experiences, I'm realizing this is a widespread system problem, not something we're doing wrong. I'm going to follow the multi-step approach that several people have outlined: file an appeal immediately to protect the 14-day deadline, use the Claimyr service to get through by phone, send a portal message with the specific "ID.me Verification Confirmation Not Received by TWC" title, and keep requesting payments every two weeks even while denied. The "identity verification token status" terminology that Jamal mentioned is gold - I'll definitely use that exact phrase when I get through to someone. It's frustrating that we have to become experts in navigating TWC's broken systems, but this community has provided more useful guidance than anything on their official website. Thanks to everyone who shared their experiences - knowing there's a clear path to resolution makes this so much less stressful!