TWC still pending after manual ID verification - 3 months and no payment!

I went through this exact same garbage back in September. The ID.me system is completely broken! TWC told me they received my verification but then my account still showed the hold. I had to call every single day for two weeks straight before I got someone who actually knew what they were doing. Turns out there's a separate department that handles ID verification issues, and regular agents can't do anything except put in a 'ticket' that nobody ever looks at. When I finally got through to the ID verification team, they fixed it in 5 minutes and I got backpay within 3 days. You NEED to specifically ask for the identity verification resolution team when you call.

omg the same thing happened to my brother!!! he did id.me in july and didnt get paid til october, its crazy how slow they r

I've been on unemployment since June, and I've learned that TWC is COMPLETELY OVERWHELMED with verification issues right now. The phone system is a joke - I spent 4 weeks trying to get through. I finally used Claimyr (claimyr.com) to get a callback from TWC within an hour instead of calling and getting busy signals all day. They have a video demo here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh When I finally spoke to someone, they told me the ID verification backlog is about 4-6 weeks right now for manual submissions. Make sure you keep requesting payment every two weeks even though it shows the hold - once they verify him, they'll release all the backpay at once, but only for weeks properly requested!

The same thing happened to me, but mine was stuck for only 3 weeks, not months! Make sure your husband uploaded CLEAR, READABLE copies of his documents. My first submission was rejected because apparently my driver's license photo was too blurry (even though it looked fine to me). Also, did he submit his ID verification through the Unemployment Benefit Services portal or the general TWC website? It HAS to be through the UBS portal under 'Submission of Required Documents' for it to connect properly to his claim.

I work with unemployment claims daily and can provide some accurate information here: 1. TWC is currently experiencing a major backlog with ID verification due to a system upgrade that happened in August 2025. 2. The manual verification process typically takes 14-21 business days under normal circumstances, but is currently taking 30-45 business days due to the backlog. 3. Make sure your husband continues to request payment for every eligible payment period even while waiting for ID verification. Once verified, he'll receive all eligible back payments automatically. 4. For fastest resolution, have these documents ready when you call: claim ID number, confirmation numbers from all ID.me attempts, and the document upload reference numbers. 5. Ask specifically for a 'Priority ID Verification Review' when you call. This is a special queue created for cases pending over 45 days. Hope this helps clarify the process!

have u tried talking to ur state representative? thats what i had to do when twc messed up my claim for 2 months. they fixed it in like 3 days after my rep contacted them lol

MY HUSBAND HAD THE EXACT SAME ISSUE!!!! We went 5 MONTHS with NO PAYMENTS because of this stupid verification nonsense!!! The ID.me thing is BROKEN and TWC knows it but won't fix it!!! What finally worked for us was my husband physically going to a TWC office with ALL his documents (bring EVERYTHING - SSN card, birth certificate, DL, passport if he has one, bills with his name, etc). The in-person staff were actually helpful and cleared his identity verification that same day. We got all back payments within 2 weeks. Don't waste time with the phone or online - GO IN PERSON!!!!!

I don't mean to go off topic but this is why the system is so broken. My neighbor hasn't worked in 3 years and somehow got approved instantly with no verification issues while hardworking people like your husband have to jump through 500 hoops just to get what they deserve. The whole thing is designed to make you give up.

Update on my earlier comment - I just checked with a friend who works at TWC, and she confirmed they implemented a new expedited process for cases over 60 days old last week. Call the main TWC number, select option 2, then 1, then when prompted for your claim ID, press *#0 (star, pound, zero). This bypasses the regular queue and should connect you to a specialist who can specifically address ID verification backlog cases. They've apparently added weekend staff just to clear this backlog. Good luck!

I'm dealing with something similar right now! My claim has been stuck in ID verification limbo for 6 weeks after completing ID.me twice. What's really frustrating is that TWC's own website says verification should take 5-7 business days, but clearly that's not happening. I've been documenting everything - screenshot every submission, save confirmation emails, write down the names and badge numbers of anyone you talk to. Also, if your husband is a veteran, there's supposedly a separate expedited line for veterans' claims that might move faster. The whole system is a mess, but don't give up! Keep fighting for what you're owed.

I'm going through this nightmare right now too! Been waiting 2 months since my ID.me verification and still nothing. What's really helped me is creating a daily call log with times, who I spoke to, and what they said - it's helped me track which reps actually know what they're talking about vs the ones who just put you on hold forever. Also found out that if you get disconnected during a call, you can reference your previous call within 24 hours and they can pull up the notes, so always ask for a reference number before hanging up. The whole system is absolutely broken but we can't let them wear us down! Keep pushing and definitely try that new *#0 trick that Carmen mentioned - fingers crossed it works for all of us dealing with this mess.