Identity verification holding up ESD payments for 7+ weeks - anyone know processing timeframes?

Identity verification is taking FOREVER right now. My claim was flagged in December and it took 9 weeks to resolve. One thing I learned - make sure all the documents he uploaded are clear and legible. If even one is blurry or cut off, they won't tell you, they'll just leave it pending. Try uploading them again through the secure message portal with a note saying "resending for clarity." Also check that his name appears exactly the same on all documents (middle initial, Jr./Sr., etc).

OMG ID verification is the WORST!! like why does it take them so long?? my boyfriend had the same problem last year and we were about ready to live in our car before they finally approved him. try sending messages through eServices every few days, thats what we did and i think it helped bump his claim up in the queue

The ID verification process is taking 6-10 weeks for most claims right now due to the new fraud prevention measures ESD implemented. Make sure your husband continues filing his weekly claims during this waiting period - he'll receive backpay for all weeks claimed once the ID verification is complete. If you need to escalate, I recommend trying Claimyr (claimyr.com) to get through to an ESD agent quickly. I was in the same boat and wasted hours on hold, but Claimyr got me connected to an agent in about 20 minutes. They have a video demo of how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent I spoke with was able to expedite my ID verification after I explained our financial hardship.

The ESD system is DELIBERATELY DESIGNED to be frustrating!!! They make the process as difficult as possible hoping people will just give up and not collect benefits they're entitled to. I waited TEN WEEKS for ID verification last year, and only got movement when I contacted my state representative. Their office has direct contacts at ESD that can push claims through faster. Don't just sit around waiting - EMAIL YOUR STATE REP TODAY with your claim ID number and situation!!!

are u sure he sent everything they asked for? i almost got denied cuz i didnt see they wanted TWO forms of ID not just drivers license. check if theres any new messages or alerts in his account

I went through the exact same situation a few months ago, and what finally worked was a combination of approaches: 1. Continue filing weekly claims (sounds like you're doing this) 2. Upload documents again through eServices with a clear subject line 3. Contact my state representative (took about a week for response) 4. Call ESD directly (I used Claimyr to get through after trying for weeks) The ID verification took 8 weeks total for me, but I eventually received all backpay. Make sure your husband answers "yes" to being available for work each week, and is documenting his three job search activities weekly. Some people miss out on benefits because they stop doing the required job search activities during the waiting period.

My cousin had identity verification and his took like 3 weeks so I think there must be something else going on with your husbands claim maybe? Did he work in multiple states or something that would make it more complicated?

Just an update to my earlier comment - I checked with a friend who works at WorkSource, and she said the current average for ID verification is 8-10 weeks. However, if you're experiencing severe financial hardship (potential eviction, utilities being shut off, inability to afford medication), you can request an expedited review. You'll need to call and specifically use the phrase "financial hardship expedite request" and be prepared to provide details about your situation. Keep detailed records of every interaction (date, time, agent name if possible).