ESD ID verification stuck in pending for 2 weeks - what else can I do?

totally normal unfortunately... mine was stuck for like 3.5 weeks before it finally cleared. the system is broken, they're probably dealing with a backlog of fraud cases

Identity verification can sometimes take 2-4 weeks, especially if there's any discrepancy between your documents and their records. A couple things you should try: 1. Make sure your documents are clearly legible - sometimes poor image quality can cause delays 2. Check if your address on your ID matches what's in the ESD system 3. Try uploading the documents again through the secure message system (not the portal) 4. Call the Identity Verification specific number: 800-318-6022 (different from the main ESD line) Also, keep filing your weekly claims even while this is getting sorted out! You'll get backpaid once your identity is verified.

I went through this exact nightmare back in January. The trick is getting an actual human on the phone who can manually review your documents and clear the hold. After weeks of calling the main number with no luck, I used a service called Claimyr (claimyr.com) that got me connected with an ESD agent in about 25 minutes instead of spending hours redialing. There's a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I got an agent on the line, they were able to review my ID verification on the spot and clear it that same day. My payments started processing the next business day.

ESD'S IDENTITY VERIFICATION IS TOTAL GARBAGE!!!! I had to wait 6 WEEKS last year because they claimed my REAL ID license wasn't valid identification!!! Then they demanded a birth certificate which I sent immediately and they STILL took another 2 weeks to clear it!!! The whole system is designed to deny people benefits by making it impossible to communicate with them!!! YOU NEED TO CALL THEM EVERY SINGLE DAY UNTIL SOMEONE ANSWERS!!! It's the ONLY way to get anything done!!!

Are you sure you sent in exactly what they asked for? Sometimes they need specific documents for identity verification vs. identity resolution. Identity verification usually just needs your photo ID, but identity resolution requires additional proof like utility bills or birth certificates. Maybe check your secure messages to see if they specifically requested something else?

my freind had this same problem but it was becuase his name on ss card dint match his drivers license exactly (he had a middle initial on one but full middle name on other) might wanna check if theres any tiny discrepancy like that?

I went thru a similar situation with my ID verification last year. It was so stressful! What helped me was actually contacting my state representative's office. They have liaisons who can reach out to ESD directly on your behalf and often get things resolved much faster than you can on your own. Just Google "[your county] state representative" and you should find their contact info. Most have forms specifically for helping with unemployment issues.

when i had this problem i just kept uploading my documents every few days and eventually it cleared. i think sometimes they just miss seeing them the first time because of how many they're processing

Just checking in - any updates? Were you able to get your ID verification cleared?