ID.me verification mess with TWC - got disqualified despite submitting docs

OMG the EXACT same thing happened to me in January!!! The first person told me to just upload the docs to their portal, then I got disqualified because I "didn't verify my identity" even though I DID EXACTLY WHAT THEY SAID. It's like the left hand doesn't know what the right is doing at TWC. I had to file an appeal and it was a NIGHTMARE.

I've seen this issue come up several times in the past few months. There seems to be a disconnect between the Benefit Control Unit and the ID.me verification team. What happened is that despite what the representative told you, the system still flagged your claim for incomplete identity verification. You have two options: 1. Complete the ID.me verification now (even though you were told you didn't need to) and call TWC to inform them. 2. File an appeal within 14 calendar days of the determination letter date. Make sure to include copies of all documentation you submitted and notes about your phone conversation (date, time, representative name if possible). Appeals typically take 4-6 weeks to be scheduled for a hearing in standard cases, but identity verification appeals sometimes move faster.

The WHOLE TWC system is designed to make you fail!!! I had to do THREE appeals last year when I got laid off from the oil field. Every single rep tells you something different and then they penalize YOU for their mistakes. Now they're pushing everyone to this stupid ID.me thing which is just another way to collect your data. Don't trust any of them!

To answer your specific question about appeals - identity verification appeals are typically resolved within 3-5 weeks from filing. However, you can potentially resolve this faster without going through the full appeal process. Here's what I recommend: 1. Complete the ID.me verification immediately (today if possible) 2. After completing ID.me, call TWC at 800-939-6631 and explain the situation 3. Request that they review your claim with the newly completed ID.me verification 4. Ask them to expedite the review based on financial hardship Be prepared to call multiple times as their phone lines are constantly busy. Document every call attempt and successful conversation (date, time, representative name). In my experience, you'll have better luck calling right when they open at 7:00 AM or between 4:30-6:00 PM when call volume sometimes decreases.

Update: I completed the ID.me verification last night and have been trying to call TWC all morning. Still can't get through. I'm going to try that Claimyr service to see if it works. I also submitted my appeal online through the TWC portal and uploaded copies of all the documents I previously submitted, plus screenshots showing the dates I submitted them. Fingers crossed this gets resolved soon!

i had to do appeal back in Febuary and it took about a month to get the hearing. they did it over the phone. make sure u pick up when they call!!! my cousin missed his call and had to start all over lol

Just a helpful tip for anyone facing identity verification issues: Always keep digital copies of ALL documents (front AND back) that you submit to TWC. Screenshot your submission confirmations with timestamps if possible. This documentation becomes critical during appeals. Also, when you complete ID.me verification, you'll receive a confirmation email. Save that and take screenshots of the completion page. These details can make a significant difference in how quickly your case is resolved. Finally, if you're experiencing financial hardship due to delayed benefits, mention this specifically when you speak with TWC. They can sometimes expedite reviews in hardship cases, especially if you provide specific details about upcoming bill deadlines or potential eviction concerns.

I'm dealing with something similar right now! Got told by one rep that I didn't need ID.me since I was uploading docs directly, then got hit with a disqualification letter last week. The inconsistency is maddening - it's like they're training reps differently or the system isn't communicating properly between departments. I ended up doing the ID.me verification anyway (took about 20 minutes) and have been calling nonstop since then. Haven't gotten through yet but planning to keep trying. Also filed my appeal online just in case. One thing I learned from a friend who went through this - when you do get someone on the phone, ask them to put notes in your file about the conversation and get a reference number if possible. Apparently that helps when the next person pulls up your case. Hope you get this sorted out soon! The timing couldn't be worse with rent coming up.

I went through this exact nightmare last summer! The miscommunication between TWC departments is absolutely ridiculous. What saved me was doing both things simultaneously - I completed the ID.me verification AND filed the appeal within the 14-day window. Here's what worked for me: After completing ID.me, I called the main TWC number every hour on the hour starting at 7am. It took me 4 days of constant calling, but I finally got through to someone who could see both my uploaded documents AND my completed ID.me verification. She was able to reverse the disqualification on the spot without waiting for the appeal hearing. The key is being persistent and explaining that you followed the first rep's instructions exactly, but still completed ID.me to cover all bases. Have your confirmation emails and document upload receipts ready when you call. Don't give up - this system is broken but you can get through it!