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I'm currently in week 21 of my claim and have been absolutely dreading this exact situation! This thread has been such a lifesaver - I was starting to panic thinking I might lose out on that waiting week payment when my benefits run out in a few weeks. The TWC website is so unclear about what happens when you exhaust benefits versus returning to work. Reading through everyone's experiences here has given me so much confidence that the process is actually straightforward. It's reassuring to know that multiple people have successfully received their waiting week payments just by submitting the regular payment request when exhausting benefits. The 5-7 business day processing timeline that everyone consistently mentions is really helpful to know too - I would have been checking my account obsessively after 2-3 days otherwise! Thank you to everyone who took the time to share their real experiences. This community is so much more helpful than trying to decipher the confusing official TWC information alone. I feel so much more prepared now knowing exactly what to expect when I reach that final payment request!
I completely understand that feeling of dread! I was in week 20 when I first started worrying about this same situation. The uncertainty really gets to you when you're already stressed about job hunting. But you're absolutely right that this thread has been a game-changer - having real experiences from people who actually went through the process makes all the difference. The TWC website really fails people in these specific scenarios. What helped me the most was realizing that so many people have successfully navigated this exact situation using just the regular payment request process. That consistent 5-7 day timeline everyone mentions is definitely worth knowing - saves you from the anxiety of wondering why it's not showing up in the usual timeframe! You're definitely well-prepared now with all this community knowledge. It's such a relief to know that waiting week money will be there when you need it most, right at the transition point when regular benefits end. Hang in there with the job search too - you've got a few more weeks of benefits plus that waiting week to help bridge things!
I'm in week 19 of my claim and this entire thread has been absolutely invaluable! I've been losing sleep over this exact waiting week question for weeks now, checking the TWC website over and over hoping to find clear answers that just aren't there. Reading through everyone's real experiences has finally given me the peace of mind I desperately needed. It's so reassuring to see that multiple people have successfully received their waiting week payments simply by submitting their regular payment request when exhausting benefits - no special forms, no extra steps, just the same process we've been doing all along. The consistent 5-7 business day processing timeline that everyone mentions is incredibly helpful information too. I was already mentally preparing to panic if it didn't show up in the usual 2-3 days! This community is honestly a lifeline - the official TWC resources leave so many questions unanswered, especially for these specific situations. Thank you to everyone who took the time to share your experiences, particularly those who recently went through this process. I feel so much more confident now about what to expect when I reach my final payment request in about 7 weeks. It's such a relief to know that waiting week money will be there to help bridge the gap while continuing the job search!
I'm so glad this thread has been helpful for you too! Being in week 19, you still have some time but it's smart to get informed now rather than scrambling at the last minute like I almost did. I was in a very similar position about 4 months ago - constantly checking that unhelpful TWC website and getting more confused each time. What really struck me about everyone's experiences here is how consistent they are - it really shows that the process works the same way for everyone when exhausting benefits. That regular payment request approach with the 5-7 day timeline seems to be the standard experience. It's such a relief to know you don't need to navigate some complicated bureaucratic maze - just stick with what you know! The waiting week payment can be such a crucial bridge while job hunting continues. Having those 7 weeks to prepare mentally makes a huge difference too. You'll feel so much more confident when the time comes because you already know exactly what to expect. Keep up with those work search activities and hopefully something great comes through before you even need to worry about exhausting benefits!
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Welcome to the community! I can see you're dealing with a really tough situation, but the good news is that you absolutely qualify for partial unemployment with only 6 hours per week. That's well below any threshold TWC would consider adequate employment. A few quick tips based on what I've seen work for others: 1. When you apply, make sure to select "still employed but hours reduced" - not laid off or terminated 2. Keep detailed records of every paycheck and work schedule going forward 3. You'll still need to do work search activities (3 per week), but things like updating your resume, applying to jobs online, or networking all count The fact that you went through the full unemployment process in 2020 actually works in your favor - you already know how TWC operates and what to expect. This time it's just partial benefits instead of full benefits. Your manager being understanding is going to make this process so much smoother. Many employers actually prefer when employees file for partial unemployment during slow periods because it helps them retain trained staff without the full payroll burden. Don't feel guilty about applying - you've been paying into this system, and this is exactly what it's designed for. With $94 paychecks, you're definitely not making enough to live on. File as soon as possible since you can't get retroactive benefits for weeks you waited to apply. Keep us posted on how it goes - your experience will help others in similar situations!
This is such comprehensive and helpful advice! I really appreciate you taking the time to break it down so clearly. The tip about selecting "still employed but hours reduced" is crucial - I can see how choosing the wrong option could really complicate things. I'm actually relieved to know that having gone through full unemployment in 2020 might work in my favor. At the time it was stressful, but you're right that at least I'm familiar with how TWC operates and what their systems are like. The work search requirement was something I was wondering about - it's good to know that updating my resume and online applications count toward that. I've already been doing some job searching anyway since 6 hours clearly isn't sustainable long-term. Your point about not being able to get retroactive benefits is a great reminder. I'm glad I already applied and didn't wait any longer. Even though it felt scary to take that step, reading everyone's experiences here has made it clear that this is the right move. Thanks for the encouragement about not feeling guilty - this thread has been so helpful in normalizing what feels like a really overwhelming situation. I'll definitely keep everyone posted on how the process goes!
Hey StarSurfer! I'm new to this community but wanted to reach out because I'm in almost the exact same boat - my retail hours got slashed from 30 hours down to just 9 hours per week about a month ago. Reading through this entire thread has been so incredibly helpful and encouraging! It sounds like you're handling this situation really well. The fact that you already applied and that your manager was understanding about it puts you in such a good position. I've been hesitating to apply myself, but seeing how supportive everyone here has been and reading all the practical advice has finally given me the push I needed. A few things that really stood out to me from everyone's responses: - You definitely qualify with only 6 hours per week (way below any threshold) - Documentation is key - keeping records of everything - The work search requirements are manageable - Having a supportive employer makes the process much smoother I'm curious how your initial determination process is going? I know you mentioned applying recently, so you might still be waiting to hear back. Your timeline and experience will be so valuable for others of us who are just starting this process. Thanks for being so open about your situation - it's helped me (and clearly many others) realize we're not alone in dealing with these drastically reduced hours. The restaurant industry has been hit really hard, and it sounds like retail is facing similar challenges. Hoping things work out well for you!
Hey Natasha! Thanks for reaching out - it's so comforting to know there are others going through similar situations. Nine hours a week is just as unsustainable as my six hours, so you're absolutely right to consider applying for partial unemployment. I'm still waiting to hear back on my initial determination - it's been about a week since I applied. From what everyone has shared here, it sounds like it can take anywhere from 2-4 weeks depending on how quickly TWC can verify things with your employer. Since my manager was so understanding when I told him about applying, I'm hoping that will help speed up the verification process when they contact him. The waiting is definitely the hardest part, especially when you're already struggling financially with such reduced hours. But reading everyone's experiences here has really helped me stay patient and positive about the outcome. You should definitely apply soon if you're thinking about it - remember what others mentioned about not being able to get retroactive benefits for weeks you wait. With only 9 hours per week, you clearly qualify just like I do. The work search requirements have actually been kind of helpful for me - it's given me structure for job hunting activities I was already doing anyway. And honestly, with hours this low, we both probably need to be looking for additional work regardless of the partial benefits. Keep me posted on how your application goes if you decide to file! It would be great to support each other through this process.
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I've been dealing with this exact same error since Monday! Getting that "Unable to process your request" message every single time I try to submit my payment request. This thread has been so helpful - I was starting to think my claim had been suspended or something. Based on everyone's success stories, I'm definitely going to try the 5:30 AM approach tomorrow morning. I'll also clear all my browser data and try incognito mode like others suggested. It's absolutely ridiculous that we have to become IT troubleshooters just to access our own unemployment benefits! The stress is unreal when you have bills due and can't get through their system. Really appreciate everyone sharing their workarounds - this community support is better than anything TWC provides. Has anyone tried calling the Tele-Serv line during peak hours vs early morning? Wondering if phone system timing matters as much as the website timing.
I haven't tried Tele-Serv during different times yet, but that's a really good question! From what @Leeann Blackstein mentioned earlier, she was able to get through by phone when the website wasn t'working, but she didn t'specify what time she called. I m'thinking the phone system might have the same peak hour issues as the website since they re'probably all connected to the same backend servers. Maybe try calling at 7 AM sharp like @Debra Bai did - she got through after 15 minutes on hold and the agent was able to manually process her request. If the early morning website approach doesn t work'for you, the 7 AM phone call seems like a solid backup plan. This whole situation is such a mess, but at least we ve got'multiple strategies to try now thanks to everyone sharing their experiences!
I'm having this exact same issue! Been getting that "Unable to process your request" error since yesterday and was starting to panic that something was wrong with my claim. This thread has been incredibly reassuring - knowing it's a widespread technical problem makes me feel so much better. Based on all the success stories here, I'm definitely going to try the 5 AM approach tomorrow morning since it's worked for so many people. I'll also clear all my browser data and try incognito mode first like others suggested. It's honestly crazy that we have to become tech support specialists just to get our unemployment payments! The vague error messages from TWC don't help at all - they really should give more specific information about what's actually causing the problem. Thank you everyone for sharing your solutions and experiences - this community support is a lifesaver when you're stressed about getting payments on time. Fingers crossed one of these workarounds gets us all sorted out soon!
I'm so relieved to find this thread too! I've been dealing with the same error since Tuesday and was getting really anxious about it. It's amazing how much this community has helped figure out solutions when TWC's own support has been basically useless. I'm definitely going to try the 5 AM approach tomorrow as well - seems like avoiding the server rush is key. Also planning to try the incognito mode trick since that makes so much sense for government sites that have session issues. It really shouldn't be this complicated to just request our payments, but I'm grateful we've all found workarounds together. Hoping TWC gets their act together and fixes this system-wide soon, but at least we have backup plans now! Thanks for adding your experience - it helps knowing we're all in this together.
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I'm dealing with this exact same issue right now! Completed my ID.me verification 8 days ago and still stuck on the dreaded "ineligible" status. Reading through everyone's experiences here has been such a huge relief - I was starting to convince myself that I had somehow screwed up the verification process. The most helpful thing I've learned from this thread is that it's actually a manual review process that can take 7-10+ business days, not some automatic system update like I initially thought. I've been checking my account like 5 times a day expecting it to magically flip to eligible overnight, which was just making my anxiety worse. I'm definitely going to follow the advice about continuing to request payments even while showing ineligible - that makes total sense so you don't miss out once everything gets resolved. Also just set up those text alerts that Giovanni mentioned so I can stop obsessively logging in every few hours. The lack of transparency from TWC is honestly the most frustrating part. A simple "verification under review - please allow 7-10 business days" message would save so much stress for all of us going through this. But knowing that most people eventually get it resolved within 2 weeks gives me hope. Thanks everyone for sharing your timelines and keeping each other sane during this nightmare waiting period!
Amy, you're definitely not alone! I'm on day 7 since my ID.me verification and experiencing the exact same thing. Like you, I was checking my account constantly thinking something was broken, but this thread has been such a reality check that this timeline is unfortunately normal. What really hit home for me was your point about TWC's lack of transparency. Even just a basic progress indicator would eliminate so much anxiety for people going through this process. The not knowing is honestly worse than knowing you have to wait 10 days. I'm also following the advice about requesting payments while ineligible - it felt wrong at first but makes perfect sense to stay on schedule. We're both getting close to that 7-10 business day window where most people see movement, so hopefully we'll get good news soon! The waiting is absolutely brutal when you're stressed about finances, but at least we know we're following the right process.
I'm going through this exact same situation! Just finished my ID.me verification 3 days ago and my account is still showing ineligible. I was starting to panic thinking I did something wrong, but reading through everyone's experiences here has been incredibly reassuring. It's really helpful to know that this is actually a manual review process that takes 7-10 business days rather than an automatic system update. I've been checking my account multiple times a day expecting instant results, which was just driving my stress through the roof. I'm definitely going to take Victoria's advice about continuing to request payments even while showing ineligible, and I just set up text alerts like Giovanni suggested. The uncertainty is definitely the hardest part - TWC really should communicate better about what's happening behind the scenes. But knowing that most people get resolved within 2 weeks gives me hope. Thanks everyone for sharing your timelines and advice!
Amina Diop
Has anyone actually used that Claimyr service mentioned above? I've been trying to get someone at TWC on the phone for days and I'm desperate, but wondering if it's legit before I try it.
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Oliver Schmidt
•Yes, I've used it twice. It works exactly as advertised - connects you through to TWC without having to redial for hours. Saved me so much frustration. The video demo on their site shows exactly how it works.
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Maya Lewis
I went through this exact situation about 6 months ago and won my appeal! The key thing that helped me was being able to show a pattern of consistent communication with TWC - I had screenshots of all my weekly certifications and income reporting going back months. Even though I missed that one paystub deadline, I could prove I was actively engaged with the system and reporting everything accurately. One thing I wish someone had told me - bring a notepad to jot down the hearing officer's name and any reference numbers they mention. It helps if you need to follow up later. Also, they'll ask you to explain in your own words what happened, so practice a clear, concise explanation beforehand. Don't ramble or get defensive, just stick to the facts. The good news is that most people in similar situations do win their appeals if they have the documentation ready and can show they were acting in good faith. TWC recognizes that their notification system isn't perfect. You've got this!
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