TWC payment request portal showing error message despite correct information - anyone else?

same here!!! been trying since yesterday morning and getting nowhere. called like 50 times and cant get through to ANYONE!!! what a joke!!

The TWC website has been having issues all week. Try doing your payment request through Tele-Serv (800-558-8321). I couldn't get through on the website either but was able to complete my payment request by phone yesterday. Just make sure you have your PIN ready.

I think theyre doing system updates this week. My neighbor works for TWC (not in unemployment tho) and she said they sent an email about maintenance but didnt say what systems would be affected. maybe try agian in a couole days?

I had this exact problem last month. The error happens because the system sometimes glitches when processing high volumes of payment requests. Two options that worked for me: 1. Try requesting payment during off-peak hours (like really early morning 5-6am or late night after 10pm) 2. If that doesn't work, you'll need to speak with a TWC agent directly to reset something on their end. I used Claimyr (claimyr.com) to get through to an agent after trying for days on my own. They have this system that holds your place in line and calls you when an agent is available. Saved me hours of redial hell. Here's a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through to a TWC agent, they fixed it in like 2 minutes. Said it was a common issue.

Is this your first or second payment request? Sometimes the system has issues with the second request because of the work search requirements kicking in. Make sure you've entered your work search activities correctly before submitting. Also, double-check that you're requesting payment on your correct assigned day based on the last digit of your Social Security number.

OMG I thought it was just me!!! This STUPID system always has problems!!! I've been on unemployment twice before and EVERY TIME something goes wrong. TWC is THE WORST government agency in Texas and that's saying something!!!! 😡😡😡 Last time they randomly disqualified me and I had to appeal for 6 WEEKS before getting paid!

Hi there, I work as an employment counselor and help people with TWC issues regularly. There's been a known issue with the payment request system this week that's affecting some (but not all) claims. Here's what I recommend: 1. First, try the Tele-Serv system at 800-558-8321 instead of the website 2. If that doesn't work, you need to speak with a TWC agent directly. The quickest way is to call exactly at 7:00 AM when the lines open or try throughout the day 3. If you receive the error multiple times, take screenshots as documentation 4. Most importantly - keep trying to request payment, even if you get errors. Document each attempt with dates/times. This protects you if your payment is delayed, as you can prove you were attempting to comply with the requirements The good news is that once this is resolved, you'll receive all payments you're eligible for, including any delayed ones.

Update: I tried the early morning approach (5:30am) and was able to successfully submit my payment request! The website was much faster at that time. Thanks everyone for your help!

I'm having the exact same issue! Started getting that error message yesterday when trying to request my payment. I've been unemployed for 2 months and this is so stressful. Based on what everyone is saying here, I'm going to try the early morning approach tomorrow around 5am. Really hoping this gets resolved soon because like you, I have bills due next week. Has anyone tried contacting their local workforce office directly instead of the main TWC line? Wondering if they might have more insight into what's causing this system glitch.

I'm dealing with the same frustrating error! Been trying since Tuesday with no luck. Just wanted to share that I called the main TWC line at 7:00 AM sharp this morning (as @Carmella Fromis suggested) and actually got through after about 15 minutes on hold. The agent was able to see the technical issue on their end and manually processed my payment request. She said they're aware of the problem and working on a fix, but couldn't give me a timeline. For anyone still struggling - the 7 AM call strategy really works, just be patient with the hold time. Also keep documentation of your attempts like Carmella mentioned, the agent said that's really important if there are any delays with your payments.

I've been dealing with this exact same error since Monday! So frustrating when you're counting on that payment. After reading through all these helpful responses, I'm planning to try the 5 AM approach tomorrow morning. If that doesn't work, I'll definitely call right at 7 AM. It's reassuring to know this is a known technical issue and not something wrong with our individual claims. For anyone else still struggling - I found it helpful to take screenshots of the error messages with timestamps, just in case we need documentation later. Fingers crossed they get this system fixed soon because the stress of not knowing when you'll get paid is awful when you have bills due. Thanks to everyone who shared their experiences and solutions!