TWC payment request portal showing error message despite correct information - anyone else?

same here!!! been trying since yesterday morning and getting nowhere. called like 50 times and cant get through to ANYONE!!! what a joke!!

The TWC website has been having issues all week. Try doing your payment request through Tele-Serv (800-558-8321). I couldn't get through on the website either but was able to complete my payment request by phone yesterday. Just make sure you have your PIN ready.

I think theyre doing system updates this week. My neighbor works for TWC (not in unemployment tho) and she said they sent an email about maintenance but didnt say what systems would be affected. maybe try agian in a couole days?

I had this exact problem last month. The error happens because the system sometimes glitches when processing high volumes of payment requests. Two options that worked for me: 1. Try requesting payment during off-peak hours (like really early morning 5-6am or late night after 10pm) 2. If that doesn't work, you'll need to speak with a TWC agent directly to reset something on their end. I used Claimyr (claimyr.com) to get through to an agent after trying for days on my own. They have this system that holds your place in line and calls you when an agent is available. Saved me hours of redial hell. Here's a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through to a TWC agent, they fixed it in like 2 minutes. Said it was a common issue.

Is this your first or second payment request? Sometimes the system has issues with the second request because of the work search requirements kicking in. Make sure you've entered your work search activities correctly before submitting. Also, double-check that you're requesting payment on your correct assigned day based on the last digit of your Social Security number.

OMG I thought it was just me!!! This STUPID system always has problems!!! I've been on unemployment twice before and EVERY TIME something goes wrong. TWC is THE WORST government agency in Texas and that's saying something!!!! 😡😡😡 Last time they randomly disqualified me and I had to appeal for 6 WEEKS before getting paid!

Hi there, I work as an employment counselor and help people with TWC issues regularly. There's been a known issue with the payment request system this week that's affecting some (but not all) claims. Here's what I recommend: 1. First, try the Tele-Serv system at 800-558-8321 instead of the website 2. If that doesn't work, you need to speak with a TWC agent directly. The quickest way is to call exactly at 7:00 AM when the lines open or try throughout the day 3. If you receive the error multiple times, take screenshots as documentation 4. Most importantly - keep trying to request payment, even if you get errors. Document each attempt with dates/times. This protects you if your payment is delayed, as you can prove you were attempting to comply with the requirements The good news is that once this is resolved, you'll receive all payments you're eligible for, including any delayed ones.

Update: I tried the early morning approach (5:30am) and was able to successfully submit my payment request! The website was much faster at that time. Thanks everyone for your help!

I'm having the exact same issue! Started getting that error message yesterday when trying to request my payment. I've been unemployed for 2 months and this is so stressful. Based on what everyone is saying here, I'm going to try the early morning approach tomorrow around 5am. Really hoping this gets resolved soon because like you, I have bills due next week. Has anyone tried contacting their local workforce office directly instead of the main TWC line? Wondering if they might have more insight into what's causing this system glitch.

I'm dealing with the same frustrating error! Been trying since Tuesday with no luck. Just wanted to share that I called the main TWC line at 7:00 AM sharp this morning (as @Carmella Fromis suggested) and actually got through after about 15 minutes on hold. The agent was able to see the technical issue on their end and manually processed my payment request. She said they're aware of the problem and working on a fix, but couldn't give me a timeline. For anyone still struggling - the 7 AM call strategy really works, just be patient with the hold time. Also keep documentation of your attempts like Carmella mentioned, the agent said that's really important if there are any delays with your payments.

I've been dealing with this exact same error since Monday! So frustrating when you're counting on that payment. After reading through all these helpful responses, I'm planning to try the 5 AM approach tomorrow morning. If that doesn't work, I'll definitely call right at 7 AM. It's reassuring to know this is a known technical issue and not something wrong with our individual claims. For anyone else still struggling - I found it helpful to take screenshots of the error messages with timestamps, just in case we need documentation later. Fingers crossed they get this system fixed soon because the stress of not knowing when you'll get paid is awful when you have bills due. Thanks to everyone who shared their experiences and solutions!

Just wanted to add my experience to help others - I had this same error last week and what finally worked for me was clearing ALL my browser data (not just cache) and then trying again. Go to your browser settings and clear cookies, cache, stored data, everything from the past month. Then restart your browser completely and try the payment request again. Sometimes the TWC system gets confused by old session data. If that doesn't work, definitely try the early morning approach everyone is recommending - seems like the system handles requests much better when there's less traffic. Also make sure you're not using any browser extensions or ad blockers when you access the TWC site, as those can sometimes interfere with their forms. Hope this helps someone!

I've been having this same error for 3 days now and it's so relieving to find this thread! I was starting to think something was wrong with my claim. After reading everyone's experiences, I'm going to try the early morning approach tomorrow around 5:30 AM. If that doesn't work, I'll definitely call at 7 AM sharp. Has anyone had success with the mobile app vs the desktop website? I've only been trying on my laptop but wondering if the mobile version might work better during peak hours. Also planning to clear all my browser data like Emma suggested - hadn't thought of that! Thank you everyone for sharing your solutions, this community is a lifesaver when you're stressed about payments!

I've been getting this same error since Wednesday! It's such a relief to find this thread because I was starting to panic that my claim had been suspended or something. I tried calling the main line yesterday but couldn't get through after 2 hours of busy signals. Based on all the helpful advice here, I'm going to try the 5 AM approach tomorrow morning first, then clear all my browser data like @Emma Thompson suggested. If neither of those work, I'll set my alarm for 6:45 AM and call right at 7 when the lines open. It's frustrating that TWC doesn't give more specific error messages - "unable to process" could mean literally anything! But knowing this is a widespread technical issue makes me feel so much better. Thanks to everyone who shared their experiences and solutions - this community support means everything when you're stressed about getting your payments on time!

I'm having this exact same issue too! Been trying to request my payment since Monday and keep getting that frustrating "Unable to process your request" error. I've tried different browsers, cleared my cache, and even tried from my phone but nothing works. This thread has been incredibly helpful though - I had no idea about the early morning strategy or calling right at 7 AM. I'm definitely going to try the 5:30 AM approach tomorrow since it worked for several people here. It's such a relief to know this is a widespread technical problem and not something wrong with my individual claim. I was starting to worry that maybe my benefits had been suspended or something! Thanks to everyone who shared their solutions and experiences. It's scary when you're depending on these payments and the system just stops working with no clear explanation.

I'm having this exact same problem! Started getting that error message on Thursday and I've been panicking thinking something was wrong with my claim. This thread is such a relief - knowing it's a widespread technical issue makes me feel so much better. I'm definitely going to try the 5 AM strategy tomorrow morning since it's worked for several people here. I also hadn't thought about the browser data clearing tip that @Emma Thompson mentioned, so I'll try that first. It's so frustrating that TWC gives such vague error messages instead of telling us what's actually wrong. Has anyone noticed if this happens more during certain times of the week, like when more people are trying to request payments? I'm on the same payment schedule as many others (Wednesday) so wondering if that's contributing to the server overload. Thanks everyone for sharing your solutions - this community support means everything when you're stressed about payments!

I'm experiencing the exact same issue! Been getting that "Unable to process your request" error since Tuesday when trying to submit my payment request. This is my third week of benefits and the first time I've encountered this problem. After reading through all these helpful responses, I'm planning to try the 5 AM approach tomorrow morning since it's worked for so many people here. I'll also try clearing all my browser data first like @Emma Thompson suggested - that's such a simple fix I hadn't considered. It's incredibly reassuring to know this is a widespread technical issue affecting multiple people rather than something wrong with individual claims. The stress of not knowing if you'll get your payment on time when you have bills due is really overwhelming. Thanks to everyone who shared their solutions and experiences - this thread has been more helpful than anything I could find on the official TWC website! Hopefully they get this system glitch fixed soon, but at least we have workarounds in the meantime.

I'm dealing with this same frustrating error! Been trying since Monday and getting nowhere with that vague "Unable to process your request" message. It's such a relief to find this thread and realize it's a widespread technical issue - I was starting to panic that my claim had been suspended or something. Based on all the success stories here, I'm definitely going to try the 5 AM approach tomorrow morning. I'll also clear all my browser data first like @Emma Thompson suggested since that seems like the quickest potential fix. Has anyone tried using incognito/private browsing mode? Sometimes that helps with government websites that have session issues. Really appreciate everyone sharing their solutions - this community support is invaluable when TWC's own help resources are so limited. The stress of not knowing when you'll get paid when bills are due is awful, but knowing we're all dealing with the same glitch makes it more manageable!

I've been struggling with this same error since Monday! It's so frustrating when you're counting on that payment and the system just won't cooperate. After reading through all these incredibly helpful responses, I'm feeling much more hopeful though. I'm definitely going to try the 5:30 AM approach tomorrow since it's worked for so many people here. I'll also try the incognito mode suggestion from @Sofia Martinez - that's such a smart idea since government sites often have session issues. It's amazing how this community has figured out more solutions than TWC has provided! The stress of wondering if something is wrong with your claim when you get such a vague error message is terrible, but knowing this is affecting so many people actually makes me feel better. Thanks everyone for sharing your experiences and workarounds - you're all lifesavers!

I've been dealing with this exact same error since Tuesday! So glad I found this thread because I was starting to think my claim got flagged or something. The "Unable to process your request" message is so unhelpful - like, at least tell us WHY it can't process it! Based on everyone's advice here, I'm going to try the 5AM approach tomorrow morning first, then clear all my browser data if that doesn't work. Has anyone tried using a completely different device? I've only been trying on my laptop but wondering if my phone or a friend's computer might work better. It's honestly ridiculous that we have to become tech support specialists just to get our unemployment payments, but I'm grateful for this community figuring out all these workarounds! Fingers crossed one of these methods works because rent is due Friday and I'm getting desperate.