Expired ID stopping TWC ID.me verification - any workarounds?

I had a similar problem but with a different twist. Yes, TWC can actually work with you on this! According to TWC's identity verification guidelines, you need to provide TWC with alternative documents to verify your identity. I used my birth certificate, social security card, AND a utility bill in my name with my current address when my license was being renewed. Call TWC and explain your situation. They can give you special instructions on how to submit alternative identification documents. They may ask you to upload these documents through your TWC portal or send them via mail/fax to a specific department that handles identity verification exceptions. Also, check if your local DPS offers emergency appointment slots for people who need ID for government benefits - some locations keep a few slots open daily for urgent cases.

you don't actually need ID.me to file for unemployment! common misunderstanding. you only need it for the account creation part but you can call and do everything by phone instead. thats what i did last year

I had the EXACT same problem last month!! It was a NIGHTMARE trying to get anyone on the phone at TWC. I spent literally 3 days hitting redial over and over. When I finally got through, they told me I HAD to have a valid government ID - no exceptions!!! The lady was super rude about it too, like it was my fault the DPS is booked for months. I ended up driving to a small town DPS office about 80 miles away where they had walk-in availability. Took half a day but I got my license renewed same day and was able to complete ID.me verification that night. Might be worth checking if any DPS offices outside your city have availability sooner?

After helping dozens of people with TWC claims, I can tell you that this is actually a common issue. Here's what you need to know: 1. ID.me does require a valid, unexpired government-issued photo ID as their primary verification method 2. However, ID.me does have an alternative verification pathway called "Trusted Referee" for people without valid photo ID. You'll need to do a video call with an ID.me representative who can verify your identity using alternative documents (SS card, birth certificate, etc.) 3. To access this option, start the normal ID.me verification process, and when it fails due to your expired ID, look for the "Verify your identity with a Trusted Referee" option 4. Be prepared for a wait time - these video calls can have long queues As for contacting TWC directly about this issue, good luck getting through on their regular numbers. I recommend using Claimyr (claimyr.com) to get through to a TWC agent quickly. They have a service that helps you bypass the busy signals and long hold times. I've seen their demo video (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh) and it works really well for getting through to TWC when you need to discuss specific issues like alternative verification methods.

just a heads up the trusted referee thing took me 4.5 hours of waiting last time i did it. start early in the day and have your phone charged

Did you try the TX DPS "Get in Line Online" system? That's how I got my license renewed quickly. You can check for cancellations and sometimes snag a much earlier appointment. I got next-day at the Rosenberg location when Houston was booked out for months. Also, while waiting for your ID issue to be resolved, make sure you're still requesting payment for weeks you're eligible, even if the system won't pay you yet. Once your identity is verified, they should release all held payments for weeks you properly requested payment. Don't skip requesting payments or you might lose those weeks entirely!

UPDATE FOR EVERYONE: I just tried the ID.me Trusted Referee video call option that someone mentioned above and it WORKED!!! I had to wait almost 3 hours in the video queue (started at position 342!) but once I got connected, the representative was super helpful. I showed my expired ID, social security card, and a utility bill, answered some verification questions, and they approved me! My TWC claim is now processing! HUGE relief!

One more important thing to know: even after you get verified through ID.me, you might face a 1-2 day delay before TWC's system recognizes your verification status. Don't panic if you complete verification but still can't access your claim immediately. Their systems don't always sync in real-time. If it's been more than 48 hours after successful verification and you still can't access your claim, that's when you should contact TWC directly.