Can't link ID.me to my TWC account - stuck in verification loop!

same thing hapened to me last month!! so annoying, TWC systems are garbage

This is a common issue right now with the ID.me integration. I spent three weeks dealing with this exact problem and finally got it resolved. Here's what you need to do: 1. Do NOT keep trying to re-verify through ID.me - that actually makes the problem worse 2. Log out of BOTH your TWC account and ID.me completely 3. Clear your browser cache AND cookies (not just cache) 4. Wait at least 30 minutes (the systems need time to sync) 5. Try logging in to TWC directly (not through ID.me) If that doesn't work, you need to call TWC directly and have them manually link your accounts on their end. The agent can override the system loop.

I went through this EXACT SAME THING in January!!! It's because the TWC system and ID.me don't communicate properly. The problem is on THEIR end, not yours!! I tried calling over 50 times and kept getting busy signals or disconnected. I finally got through to an actual human at TWC after using Claimyr (claimyr.com). They have a system that holds your place in line and calls you when an agent is available. Worked for me after I wasted DAYS trying to call myself. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got a TWC agent on the phone, they fixed the ID.me link issue in literally 2 minutes. It was a simple database flag they had to change on their end.

The ID.me verification loop is a well-known issue that many claimants experience. The problem stems from a session token conflict between the two systems. I recommend trying these additional steps that worked for several people: 1. Use an incognito/private browsing window 2. Access TWC through the main website (twc.texas.gov) rather than through any bookmarked links 3. When prompted for ID.me, select the option "I've already verified with ID.me" if available 4. If you have multiple email addresses associated with either system, make sure you're using the same email for both TWC and ID.me If these steps don't resolve the issue, you'll definitely need to speak with a TWC representative. Most technical problems can only be fixed on their end, unfortunately.

I work in IT and had to help my brother with this exact issue last month. The problem is that the TWC system has a cached version of your authentication status that doesn't update properly after ID.me verification. There's actually a backdoor solution that sometimes works: Try accessing your TWC account through the payment request URL directly: https://apps.twc.texas.gov/UBS/changePaymentRequest.do This bypasses the normal login flow and sometimes avoids the redirect loop. If that doesn't work, you absolutely need to call TWC and have them reset your authentication status on their end. There's no technical workaround you can do yourself if the backdoor method doesn't work.

just wanted to say that TWC is the WORST. i've been on unemployment 3 times in the last 6 years and EVERY SINGLE TIME there's some new technical problem to deal with. first it was the password reset system never sending emails, then the work search validation errors, now this id.me garbage. why can't they just hire competent IT people????

UPDATE: Thanks to everyone who helped! I was able to get in through the backdoor link that @profile1 shared and submit my payment request on time. I also managed to get through to TWC this morning by calling right when they opened (7:00 AM exactly). The agent confirmed there was an issue with how my ID.me account was linked in their system. She said something about "mismatched identity tokens" and had to manually update something on their end. She also mentioned this is happening to a lot of people right now and they're working on a fix. For anyone else having this problem, definitely call TWC directly to get it permanently fixed, but try that backdoor link as a temporary solution if your payment request deadline is approaching!