I just went through this same ordeal last week! After reading through all these suggestions, here's what finally worked for me: I combined several of the strategies mentioned here. I used a redial app (Auto Redial for Android) starting at 7:58 AM, and it took about 90 minutes but I finally got through on the 888-872-8414 number that Ava mentioned. When I finally connected, the agent told me that my claim was stuck because my previous employer had 10 days to respond to a notice, and they were on day 9. Nobody had told me this was happening! The agent was able to see that the employer response was the only thing holding up my payments. One thing I wish I'd known earlier - you can actually see more detailed status information if you log into your account and look under "View and Maintain Account Information" then "Claim and Payment Status." It shows stuff that doesn't appear on the main dashboard. Also, I started keeping a simple note on my phone with each call attempt (time, outcome, wait time) like Natasha suggested. It really helped me stay focused instead of just getting angry at the system. Don't give up! The system is definitely broken but you can get through with persistence and the right timing.

Hey everyone! I just wanted to follow up on this thread because I've been dealing with the exact same issue for the past two weeks. After reading through all these amazing suggestions, I decided to try a combination approach today. I used the Auto Redial app that Anna mentioned and started calling the alternative number (888-872-8414) at 7:57 AM. It took about 2 hours and 15 minutes, but I FINALLY got through! Turns out my claim was stuck because I needed to complete an additional identity verification step that wasn't clearly explained anywhere in my online account. The agent was super helpful once I got connected and walked me through exactly what I needed to do. She also mentioned that if your claim shows "pending" for more than 2 weeks, there's definitely something specific holding it up that requires human intervention. A few things that helped me today: - Called slightly before 8 AM (7:57 AM specifically) - Used the 888-872-8414 number instead of the main line - Had my Social Security number, claim confirmation number, and ID ready - Kept detailed notes of each attempt (this actually helped me stay calm!) For anyone else going through this - don't give up! The system is frustrating but these strategies really do work. Also, definitely check that "View and Maintain Account Information" section Anna mentioned - there was information there that I never saw on the main dashboard. Thanks to everyone who shared their experiences and tips. This community support made all the difference in helping me stay motivated to keep trying!

This whole thread is so helpful! I'm dealing with a similar situation where my claim has been stuck in "pending adjudication" for 2 weeks now. My employer laid off half the staff due to "restructuring" but I'm worried they might contest it too. Reading about everyone's experiences with getting through to TWC is both encouraging and terrifying - 67 calls in one day?! I'm definitely going to try some of these methods, especially the early morning calling and maybe that Claimyr service if I get desperate enough. It's ridiculous that we have to jump through so many hoops just to get the benefits we're entitled to when we lose our jobs through no fault of our own. Thanks Chris for sharing your whole journey - gives me hope that there's light at the end of this tunnel!

Wow, this whole thread has been incredibly helpful! I'm currently dealing with TWC phone line issues myself - been trying to reach them for about a week now with the same "high call volume" message every single time. My claim shows "under review" and I'm getting anxious about it. @Chris King so glad you finally got through and got your situation resolved! Your employer trying to claim you quit when they literally closed the restaurant is absolutely infuriating. It's crazy how some businesses try to dodge their responsibility to the unemployment system. I'm definitely going to try the 6:59am calling strategy first, and if that doesn't work I'll look into Claimyr. At this point I'm willing to try anything to avoid the endless cycle of busy signals. It's honestly shameful that the state makes it this difficult for people who are already stressed about losing their jobs to access the benefits they've paid into. Thanks everyone for sharing your experiences and tips - this community is a lifesaver when dealing with bureaucratic nightmares like this!

I feel for you - this exact same thing happened to me a few months back and I was absolutely panicking! Here's what worked for me after trying everything else: Try logging in using the "Forgot Password" option even if you know your password. Sometimes this resets whatever is causing the authentication loop. After you reset it, wait about 30 minutes before trying to log in again. Also, if you have a friend or family member with a different internet provider, try using their connection. I know it sounds weird, but sometimes certain ISPs have issues with the TWC servers. One more thing - if you're using any password managers or auto-fill, disable them completely and type everything manually. The TWC system is super finicky about that stuff. Worst case scenario, show up at your local workforce office tomorrow morning with printouts of your error messages and all your documents. They have to help you if you can prove the system is blocking you from submitting on time. Don't give up! The system is frustrating but there are always workarounds. You've got people rooting for you! 🙏

I've been through this exact situation and know how stressful it is! Here are a few additional things that might help: Try logging in during off-peak hours (like 2-4 AM) when server load is lighter. Also, disable any antivirus software temporarily - sometimes they block the document upload feature on government sites. If you're still stuck, you can email your documents to your local workforce development office as a backup. Most offices have an emergency email process for deadline situations - call them first thing in the morning to get the email address. One more trick: try using Internet Explorer or Edge in compatibility mode. I know it sounds ancient, but these old government systems sometimes work better with older browser technology. Document every error message with timestamps and screenshots. If worst comes to worst and you miss the online deadline, having proof of the technical issues can help your case when you appeal or reapply. You've got this - don't let a buggy website defeat you! There are always alternative paths to get your application submitted. 🍀

I've been following this thread closely as I'm currently stuck with the same EM22 error. Based on everyone's experiences, it seems like this error is much more common than TWC lets on, especially for people with any kind of non-standard employment situation. For anyone still struggling with this, I wanted to share that I found the TWC website actually has a page explaining error codes (though it's buried deep in their help section). EM22 specifically means "Employment verification required" - which confirms what others have said about needing manual review. One strategy I haven't seen mentioned yet: if you have a local TWC office that's open for in-person visits, that might be another option. I called my local office directly and they said they can sometimes help with application errors during walk-in hours, though you'd need to bring all your employment documentation with you. The system really needs to be updated to handle these common scenarios automatically instead of forcing everyone through phone support. But until then, at least we have this community sharing solutions!

I went through the exact same EM22 nightmare about 2 months ago! In my case, it was because I had worked for both a private company and did some freelance work for a nonprofit during the same period. The TWC system just couldn't automatically verify the nonprofit employment. After reading through all these responses, I wish I had known about Claimyr earlier - would have saved me literally days of frustration trying to get through on the phone. I eventually got connected after calling at 7:02 AM on a Wednesday and waiting on hold for about 90 minutes. The whole call with the agent took around 40 minutes once connected. One thing I'd add that I haven't seen mentioned - if you have any pay stubs or W-2s from the employers that might be causing the EM22 error, have digital copies ready on your phone or computer. The agent asked me to verify specific dollar amounts and dates, and having that info immediately available made the process much smoother. Also, they asked for the exact spelling of my employers' legal business names (not just what they go by), so check your pay stubs for the official company names. The good news is once they manually process your application, everything works normally for your weekly certifications. Hang in there - it's frustrating but definitely solvable!

Just wanted to follow up - how did your call with TWC go? Were you able to get through and explain the separation issue?

That's great news that you got through and the agent was helpful! I'm glad you were able to get your side of the story documented. Mass layoffs like yours should be pretty straightforward to verify - TWC can usually see patterns when multiple people from the same company file claims around the same time. Hopefully they'll approve it quickly and you'll get all your back pay too. Keep us updated on how it goes!