TWC caseworker just called - how long until approval after this step?
Got a surprise call from my TWC caseworker today about my unemployment claim. She asked a bunch of questions about my last job and why I was let go (company downsizing). She mentioned she needed to 'verify some details' but didn't say much else. Anyone know how long it usually takes to get approved after this phone interview? I'm on week 5 since filing and getting really anxious about bills. Is the caseworker call a good sign that things are moving forward?
19 comments
Anastasia Popov
usually means ur getting close!! i got my determination letter like 4 days after my call
0 coins
NeonNinja
•That's a relief to hear! Did you have to do anything else after the call or did they just process everything without you?
0 coins
Sean Murphy
The timing varies quite a bit depending on your specific case details. After the caseworker call, most people see a determination within 7-10 business days, though I've seen some get approved in as little as 3 days. The call is definitely a good sign - it means your claim is actively being worked on rather than sitting in the queue. Make sure you keep requesting payments every two weeks even though you haven't been approved yet. If approved, they'll pay all eligible weeks retroactively. Also check your correspondence inbox on the TWC portal daily - that's where your determination letter will appear first.
0 coins
NeonNinja
•Thank you! That's really helpful to know. I've been requesting payments but wasn't sure if that was the right thing to do. I'll keep checking my inbox.
0 coins
Zara Khan
My caseworker called me THREE TIMES and I still got denied!! The whole system is a joke. They make it sound like everything is fine and then BAM - denied for some technicality they never mentioned during any of the calls. Don't get your hopes up too much.
0 coins
Luca Ferrari
•This isn't necessarily true for everyone. The caseworker call is usually just fact-finding. Whether you get approved depends on the specific details of your separation from employment. Company downsizing (as OP mentioned) is typically a qualifying reason for benefits, unlike quitting without good cause or misconduct terminations.
0 coins
Nia Davis
When my caseworker called, it took exactly 6 business days to get my determination letter. I was approved but then had issues with payment requests showing $0. Turns out they needed additional wage verification that wasn't mentioned in the call. What finally helped was getting through to an actual agent using Claimyr (claimyr.com). They have this service that gets you through the TWC phone system without waiting for hours. Watched their demo video (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh) and was talking to someone at TWC within 30 minutes. The agent cleared up my wage issue right away, and my payments started processing the next day.
0 coins
Mateo Martinez
•does this actually work? ive been trying to get through for 2 weeks now
0 coins
Nia Davis
•Yes, it worked for me! I was skeptical too but was desperate after trying for days with the regular number. The agent I spoke with was able to see notes from my caseworker call and explained exactly what was happening with my claim.
0 coins
QuantumQueen
i had my interview and got approved 2 days later but then had to wait another 3 weeks for my first payment lol. TWC is soooooo slowwww sometimes
0 coins
NeonNinja
•Ugh that's what I'm worried about! Even if I get approved, I'm concerned about how long until actual payment. Did they at least back-pay you for the weeks you were waiting?
0 coins
Sean Murphy
Just to add some additional context: after the caseworker call, they need to: 1. Complete their fact-finding 2. Make a determination on your eligibility 3. Send the determination letter (check your correspondence inbox) 4. Process any previously requested payment weeks if approved If your separation reason is straightforward (like company downsizing), this usually happens faster. If there are any disputes with your employer or complicated separation details, it can take longer. The fact that they called you to verify details is generally a good sign that your claim is moving through the process.
0 coins
NeonNinja
•This is super helpful - thank you for breaking it down! The separation was pretty straightforward so hopefully that speeds things up. My former employer confirmed it was a position elimination due to budget cuts.
0 coins
Anastasia Popov
make sure u answer ur phone if they call again!! my friend missed the follow up call and her claim got delayed another 2 weeks
0 coins
NeonNinja
•Good tip - I'm literally keeping my phone on me 24/7 now just in case they call back!
0 coins
Luca Ferrari
In my experience working with TWC claims, after the caseworker interview, a determination is typically made within 5-10 business days. However, remember that the timeline can vary based on: - How many claims TWC is processing at the moment - Whether your employer contests any details - If additional verification is needed - Any discrepancies in your work history Keep up with your payment requests every two weeks. If approved, you'll receive payment for all eligible weeks you've requested. Make sure you're completing your work search activities too (minimum 3 per week) and documenting them properly. Even before approval, you need to meet these requirements to receive benefits for each week.
0 coins
Mateo Martinez
•do they actually check your work search activities? ive been applying to places but not keeping detailed records
0 coins
Luca Ferrari
•Yes, they absolutely can and do verify work search activities, often through random audits. If you're selected for an audit and can't provide documentation, you could lose benefits and potentially have to pay back any weeks where you couldn't prove your search activities. Start keeping detailed records immediately - job title, company, application date, contact information, and application method for each one.
0 coins
NeonNinja
Thanks everyone for all the helpful responses! I'm feeling a bit more optimistic now. I've been doing my work searches and keeping records, and I'll definitely keep requesting payments every two weeks. I'll update this thread once I hear something. Hoping for that determination letter soon!
0 coins