First-time TWC claim with 'call us' message - approval timeline and backdating questions
Just filed my first ever unemployment claim with TWC yesterday and got a message saying I need to call some number to provide additional information (planning to call Tuesday). I'm completely lost about what happens next. Does anyone know roughly how long it takes to find out if you're approved? And after approval, when do payments typically start? Also worried because I've got a couple promising interviews lined up - if I find a job in the next few weeks, will TWC still pay me for the weeks I was unemployed before starting the new job? Or do I lose those benefits? This whole process is so confusing and stressful... any guidance would be seriously appreciated!
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Jeremiah Brown
The timeline really depends on your specific situation, but here's what to expect: After you call and provide the additional info, it typically takes 2-3 weeks for TWC to make a determination on your claim. If approved, your first payment request will be available after your waiting week (you don't get paid for the first week). As for finding a job - good news! You absolutely can still receive benefits for the weeks you were unemployed. Just make sure to stop requesting payments once you start working full-time. Be honest about any part-time work during payment requests (report all earnings). And don't worry, this is totally normal stress for first-time filers!
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JacksonHarris
•Thank you so much for this detailed response! That waiting week thing is new info to me - nobody mentioned that. So even after approval, I have to wait another week before I can request payment? And then how long after requesting does the money actually show up? Sorry for all the questions!
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Royal_GM_Mark
omg i remember my first time filing it was INSANE. took like 5 weeks to get paid but my friend got hers in 2 weeks so idk 🤷♀️ just keep calling them
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JacksonHarris
•5 WEEKS?? That's terrifying. I was hoping to have something within a couple weeks. Did you have to call multiple times or was your case just complicated?
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Amelia Cartwright
Good luck calling that number! I spent three days trying to get through and just kept getting busy signals or disconnected after waiting forever. So frustrating!!!
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Chris King
•I had the same problem with TWC last month until I tried Claimyr. It's a service that holds your place in line and calls you when a TWC agent is available. Saved me hours of redial hell! You can see how it works at claimyr.com or check their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Totally worth it for me because I needed to sort out my work search requirements and couldn't get through any other way.
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Rachel Clark
The whole TWC system is designed to be confusing and frustrating so people just give up!!! I had to call SIX TIMES before anyone would explain why my benefits were "pending" for no reason. And then they had the nerve to tell me I didn't provide proper work separation information when I DEFINITELY DID on the application!!!
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Zachary Hughes
•While the system definitely has its challenges, there are specific reasons for most delays. That "call us" message usually means there's a question about your eligibility that needs clarification - often related to job separation (were you laid off, quit, fired, etc). This additional information is required by law before they can process your claim. For the original poster: make sure you have your last employer's contact info and details about why you're no longer working there before you call - it'll make the process much smoother.
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Zachary Hughes
To address your specific questions: 1. Approval timeline: With a straightforward layoff, typically 14-21 days after providing all requested information 2. Payment timeline: First payment request period is available after the unpaid waiting week 3. Finding a job: Yes, TWC will pay benefits for eligible weeks before you start working For your layoff situation, having that HR letter is perfect! Also gather your last pay stub and separation notice if provided. When you call, they'll likely ask about your availability for work and ability to accept suitable employment. After the call, you'll need to complete work search activities (at least 3 per week in Texas) and document them for each payment request. Just make sure to stop requesting payments once you start your new job.
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JacksonHarris
•This is super helpful, thank you! What counts as a "work search activity"? Is applying to jobs the only thing, or do networking events and updating my resume count too?
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Royal_GM_Mark
Don't forget about taxes!!!! They don't take them out automatic like a job does, u have to ask for it or else you'll owe next year!!
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JacksonHarris
•Oh good point - I hadn't even thought about taxes. Is there an option somewhere to have them withhold taxes automatically?
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Jeremiah Brown
To answer your follow-up questions: 1. Work search activities: Applying for jobs definitely counts, but so do creating a profile on WorkInTexas.com, attending job fairs (virtual counts), having job interviews, creating/updating a LinkedIn profile, and meeting with career counselors. Just make sure to document dates and details. 2. Taxes: Yes, during your payment requests, there's an option to have 10% withheld for federal taxes. I recommend doing this to avoid a surprise tax bill later. 3. Payment timing: After you request payment (which happens every two weeks), funds typically appear on your debit card or direct deposit within 2-3 business days if your claim is in good standing. Don't stress too much about the "call us" message - it's standard procedure for many first-time claims, especially with layoffs. They just need to verify details that weren't clear from your online application.
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JacksonHarris
•Thank you so much for all this information! I'm feeling much less anxious now. I'll make that call on Tuesday with all my documents ready, opt in for tax withholding, and start documenting my job search activities. Really appreciate everyone's help!
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