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Do I need to visit the TWC office after seeing approved coverage amount online?

I finally got my unemployment claim approved after waiting for nearly 5 weeks! I can log into my TWC account and see the approved weekly benefit amount ($425), but I'm confused about next steps. Do I need to physically go to the TWC office to complete anything? The website mentions something about 'payment request' but doesn't clearly say if I need to go in person. This is my first time filing for unemployment after getting laid off from my construction management job, so I'm totally lost about the process. Thank you in advance for any guidance!

No, you don't need to physically go to a TWC office! Everything can be done online or by phone. Now that you're approved, you need to request payment every two weeks on your assigned day (it should be shown in your correspondence or on your account homepage). You can do this through the TWC website or by calling Tele-Serv at 800-558-8321. Just make sure you're completing your 3 work search activities each week and documenting them, as they might request proof later. Congrats on getting approved!

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Thank you so much! That's a huge relief. I was dreading having to take time to go to an office. So I just need to request payment online every two weeks? And document my work search activities? Is there a specific form for the work search documentation or do I just keep track of it myself?

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The TWC website is TRASH and confusing on purpose!! They make it hard to figure out what to do next so people give up. I had to go to the office TWICE because their online system kept glitching when I tried to request payment. Wasted 3 hours each time sitting there waiting. If u can avoid going in person, DO IT!!!

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Wow, that's unusual. I've been on unemployment twice and never had to go to an office. Everything can be done online or by phone. The payment request system does maintenance occasionally, but it usually works fine if you try again later.

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Congrats on getting approved! The TWC office visits are actually optional - they have workforce centers where you can get help with job searching and resume writing, but it's not required for receiving benefits. I found the payment request system pretty straightforward once I got used to it. Just remember your assigned filing day (mine is Monday) and don't miss it or your payment could be delayed.

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ya i missed my filing day once and it was a HUGE hassle to fix. set a reminder on your phone!!

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hey there! nope, no need to go in person. but can i share something that might help if you ever DO need to talk to someone at TWC? i spent 3 days trying to get through on the phone with no luck (either busy signals or getting disconnected after waiting). then i found this service called Claimyr (claimyr.com) that got me connected to a TWC agent in under 20 minutes! they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. total lifesaver when i had questions about my work search requirements.

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Oh wow, that's really good to know! I tried calling once before I was approved and couldn't get through after an hour of trying. I'll definitely check that out if I need to talk to someone. Thank you!

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make sure ur checking ur correspondence inbox on the twc website frequently!! they sent me important stuff and never emailed to tell me it was there. almost missed deadline for submitting paperwork they needed

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To answer your question about work search documentation - you don't need a specific form. You can track it yourself in a spreadsheet or notebook, but make it detailed (company name, position, date, contact info, application method, etc.). TWC can audit you anytime and ask for proof of your work search activities. The Work In Texas site (workintexas.com) is helpful because applications there automatically count as work search activities and are already documented in the system.

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That's really helpful, thank you! I'll start a spreadsheet today to track everything. And I'll definitely check out the Work In Texas site - that sounds like it would make things easier.

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i lost my job back in march and have been on unemployment since. never had to go to an office once. just request payment online every 2 weeks and make sure u do ur work search activities. its pretty easy once u get the hang of it.

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Anyone else notice how they always deposit the money on weird days? Like never when you expect it lol. Sometimes its tuesday sometimes thursday... driving me nuts trying to budget!

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OMG YES! Last month they paid me on a Wednesday, then the next payment was Friday, now it's back to Wednesday. Pick a day and stick with it, TWC!! 🤦‍♀️

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