What must an individual do each week they receive unemployment benefits in Texas TWC?
So I finally got approved for unemployment after getting laid off from my warehouse job back in October, and honestly I'm kind of lost about what I'm supposed to be doing week to week to keep the money coming. My approval letter just said I was eligible but didn't spell out the ongoing stuff in a way that made sense to me. Like I know there's some work search thing involved but I don't know exactly how many jobs I need to apply to, or when I need to report that, or if there's a form I fill out somewhere. And do I need to do anything on WorkInTexas.com every week? I've been approved for about $480 a week so I really can't afford to mess something up and lose payments. Can someone walk me through what the weekly obligations actually look like for a Texas TWC claimant?
78 comments

Freya Larsen
Used claimyr.com to get through to a live TWC agent last week because I needed to confirm my work search number for my county, and the agent told me I'm in Travis County so I need five activities a week. That was the only way I could actually get a human on the phone after trying for three days straight. If you need to ask TWC something specific about your own claim, it really does connect you to an agent without you sitting on hold forever. The demo at https://youtu.be/V-IMvH88P1U shows how it works. Anyway, the agent also confirmed I need to log every activity and TWC can ask for that log at any time.
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Ravi Sharma
AuthorFive a week sounds like a lot honestly. I'm in Bexar County, do you know if it's the same number everywhere or does it vary?
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Omar Hassan
Travis County is five, yeah, TWC mails you a letter with your specific number so check that first before assuming.
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Chloe Taylor
My letter said five too and I'm in Harris County. The letter is what actually counts according to TWC.
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ShadowHunter
The two biggest things every week are requesting your payment and doing your work search activities. You submit a payment request every two weeks through UBS or by calling Tele-Serv at 800-558-8321 and hitting option 1. The window to file is Sunday through Wednesday, though if you miss that you can still do it Thursday through Saturday of that same week. Missing the window entirely means you just don't get paid for those weeks, so set a reminder.
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Ravi Sharma
AuthorWait so the payment request is every two weeks but the work search is every week? I was thinking they were both on the same schedule.
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ShadowHunter
Exactly right, they're on different schedules. Work search activities happen every single week your benefits are active. The payment request covers two weeks at a time and asks you about each week separately.
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Diego Ramirez
This tripped me up at first too. Each payment request will literally ask you week one and week two as separate questions, so you answer both during one submission.
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Anastasia Sokolov
Don't forget it asks about earnings too, any work you did that week even side jobs you have to report gross pay rounded down.
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Sean O'Connor
WorkInTexas.com is mandatory by the way, not optional. You have to register on there as part of your ongoing eligibility. TWC uses it to track that you're genuinely looking for work. Some people think they can skip it and just do their own job applications but TWC requires you to have that profile active.
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Zara Ahmed
Does registering once cover it or do you have to log in and do something there every week?
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Sean O'Connor
Registering is the main requirement but your work search activities themselves need to be recorded. You keep a log and TWC can request it at any point.
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Luca Conti
The UBS login and WorkInTexas.com actually use the same username and password, worth knowing if you haven't set that up yet.
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Nia Johnson
Something I didn't realize until my second week: you have to be genuinely able to work and available for full-time work every week you're claiming. If you're sick or have something come up that makes you unavailable, that week may not be payable. It's not just paperwork, you actually have to be ready to take a job if one comes through.
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Ravi Sharma
AuthorThat part makes me a little nervous, what counts as 'available'? Like if I have a doctor's appointment one day does that make me unavailable?
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Nia Johnson
A single appointment wouldn't disqualify you, it's more about whether you could realistically accept and start a full-time job that week. Someone who's out of town for two weeks on vacation would have a problem but a quick appointment wouldn't.
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CyberNinja
Yeah it's about full-time availability in general, not perfection. The key is you're not turning down suitable work offers.
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Mateo Lopez
The work search number varies by county and your letter from TWC tells you yours. I'm in Dallas County and mine is five a week. Keep track of everything in a log because TWC can ask you to show it. What counts as a work search activity isn't just submitting applications either, it can include things like attending job fairs or contacting employers directly.
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Aisha Abdullah
My letter says three a week and I'm in a smaller county outside the main metro areas. Definitely read your letter.
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Ravi Sharma
AuthorOkay so I need to actually find my letter because I don't remember what number it said for me. I think I might have tossed it thinking it was just general info.
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Mateo Lopez
Call the Tele-Center if you can't find the letter, they can confirm your required number. The number is 800-939-6631 during business hours.
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Ethan Davis
Can I ask something that's probably obvious but I want to make sure: when TWC says report earnings, does that mean even if I picked up one shift at a temp place or did a couple gigs on the side? Like every dollar has to be reported?
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ShadowHunter
Yes, every dollar. You report the gross amount for the week the work happened, not the week you get paid. All work counts including gigs, side jobs, reselling stuff for profit, everything.
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Ethan Davis
Okay that's what I figured but wanted to confirm. What if earnings are under some threshold, does it still cut into the benefit?
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ShadowHunter
So up to 25 percent of your weekly amount you don't lose anything. Above that the payment gets reduced by whatever you earned over that 25 percent. And if you earn more than your weekly amount plus that 25 percent buffer in one week, no payment at all for that week.
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Yuki Tanaka
The math on that is basically: if your weekly benefit is $480 like this person said, you can earn up to $120 without any reduction. After $120 it starts coming off your payment dollar for dollar.
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Chloe Taylor
Don't forget the payment requests also ask about income from other sources, not just wages. Things like severance if you got a package when you were laid off. I had severance when I left my last job and TWC sent me a separate determination about how it affected my benefits. You have to report it when you apply and again on the payment requests.
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Ravi Sharma
AuthorI didn't get severance but good to know that's a thing. My layoff was just a straight cut with two weeks notice, no package.
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Chloe Taylor
Then you're probably fine on that front. Just keep up with the payment requests and work search and you should be okay.
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Carmen Ortiz
Severance can actually pause your benefits in some cases depending on how it's structured, TWC mails you a decision on it. Worth knowing for anyone who did get a package.
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Zara Ahmed
Okay here's the thing nobody explained to me when I first filed: there's a waiting week. The first week you're approved, TWC holds that payment back. You don't lose it completely but you don't get it until you've been paid twice your weekly benefit amount AND either go back to full-time work or use up your benefits. I thought my first payment was late but it was actually just the waiting week being withheld.
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Ravi Sharma
AuthorWait so I might not see that first week's money for a while? That's kind of a big deal when bills are due.
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Zara Ahmed
Yeah it's the system. If you go back to full-time work before you exhaust benefits you can request the waiting week through UBS or Tele-Serv, there's a specific option for it. Otherwise it comes at the end.
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MidnightRider
Both things have to be true though right? Not just one or the other. You need the two payments AND the return to work or exhausting benefits before the waiting week pays out.
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Zara Ahmed
Exactly both conditions together, not either one alone.
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Andre Laurent
Someone told me you can miss a payment request and still file it late. Is that actually true or did they have it wrong?
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ShadowHunter
Partially right. The normal window is Sunday through Wednesday. You can file late Thursday through Saturday of that same week. But if you miss the whole week entirely, those weeks are just gone, you can't go back and file for them later.
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Andre Laurent
Okay so there is a small grace window, good to know. I was worried I'd lose everything if I forgot one day.
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Mateo Lopez
Set a Sunday reminder on your phone, makes it much easier to stay on schedule.
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Luca Conti
My first few weeks I kept confusing the initial application with the payment requests and I think I almost messed up my payments. The application you do once to open the claim. The payment requests are what you do every two weeks ongoing to actually receive money. They are completely different things.
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Ravi Sharma
AuthorThis is exactly the kind of mix-up I could see myself making. So even after approval you have to actively do something every two weeks or the money just doesn't come?
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Luca Conti
Exactly right. Approval doesn't mean money automatically arrives. You have to request each payment period through UBS or Tele-Serv, and you should start requesting about one to two weeks after applying even before you hear back on eligibility.
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Diego Ramirez
The mailed instructions you get after applying should include the specific date TWC wants you to start requesting, look for that document.
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CyberNinja
Has anyone had TWC actually audit their work search log? Mine has been building up for weeks and it's pretty detailed but I'm kind of paranoid they'll come back and question individual entries.
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Mateo Lopez
TWC can request the log at any time so keeping it thorough is the right call. Date, employer name, how you contacted them, what position you applied for. The more detail the better.
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CyberNinja
Yeah mine has all that. I was just wondering how common audits actually are. Sounds like it's just random.
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Aisha Abdullah
My neighbor got asked for theirs after about six weeks. She had everything logged and it was fine. The problems come when people don't keep records at all.
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Yuki Tanaka
The taxes thing caught me completely off guard. Benefits are federal taxable income, TWC doesn't automatically withhold anything unless you ask for it. You can opt in to have 10 percent withheld each payment so you don't get a nasty surprise at tax time. TWC will mail you a 1099-G in January showing what you got.
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Ravi Sharma
AuthorOh wow I had no idea about the tax part. How do you opt in to withholding?
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Yuki Tanaka
You can set it up in UBS in your account settings, or ask when you call the Tele-Center. Way easier to withhold now than scramble at tax time.
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Omar Hassan
Texas doesn't have state income tax so it's just the federal portion to worry about. The 10 percent optional withholding covers the federal side pretty well for most people.
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MidnightRider
Quick correction on something I saw floating around: some people say you need to accept any job offered to you or lose benefits. The actual rule is a bit more specific. In the first eight weeks you need to accept suitable work that pays at least 90 percent of what you normally made. After eight weeks that drops to 75 percent. So you can decline something that's way below your normal wage especially early on.
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Ethan Davis
That's really useful actually, I didn't know there was a time-based threshold. So the bar for what you have to accept goes lower the longer you're on benefits?
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MidnightRider
Right, you get a little more leeway later on but the expectation is you're genuinely looking and accepting reasonable offers throughout.
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Chloe Taylor
The 'suitable work' part matters too, it's not just about pay. The job has to be something you're reasonably qualified for given your experience.
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Diego Ramirez
My cousin thought she didn't need to do work search activities because she was expecting to be recalled by her old employer once a project picked back up. She kept requesting payments without doing any activities and ended up with an overpayment notice. Everyone expecting a recall still has to do the required activities every week unless TWC specifically waives it for your situation.
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Ravi Sharma
AuthorHow does the waiver work if someone IS expecting a recall, do they have to request that separately?
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Diego Ramirez
You'd need to contact TWC to find out if you qualify. It's not automatic just because you expect to go back. My cousin found out the hard way.
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Anastasia Sokolov
Overpayments are brutal too because TWC is required to collect them no matter what, there's no hardship exception or way to get it forgiven.
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Carmen Ortiz
Something worth double checking if you're in a bigger city: Harris, Dallas, Bexar, Tarrant and Travis Counties all require five work search activities a week. A lot of people in those areas assume it's lower because someone in a different county told them their number and that number doesn't apply everywhere.
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Ravi Sharma
AuthorI'm in one of those counties so five it is. At least now I know for certain.
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Carmen Ortiz
Five is doable when you plan it out across the week. Don't cram five applications into Saturday night.
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Luca Conti
Spreading them out also makes your log look more natural if TWC ever reviews it.
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Anastasia Sokolov
The UBS portal login uses a one-time code every single time you sign in, not just when you first set up the account. Some people get frustrated thinking it's broken but it's just TWC's security setup. The same login works for WorkInTexas.com.
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Ravi Sharma
AuthorMine kept asking for a code and I thought I had an account issue, good to know it's normal.
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Anastasia Sokolov
Totally normal. Have your phone nearby when you log in. It sends the code and you have a limited time to enter it.
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Andre Laurent
If you change your phone number you have to update it before you get locked out of codes, learned that one the annoying way.
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Aisha Abdullah
I used claimyr.com last month when I needed to get through to TWC about a discrepancy in my payment request history. Got connected to an agent who pulled up my account and walked through each week with me. Took about 20 minutes total to sort out something that would have taken me days of busy signals to even start on.
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Ravi Sharma
AuthorWas it straightforward to get set up with that service? I might need to call TWC about my work search number.
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Aisha Abdullah
Pretty simple, just follow what it tells you. The agent picked up and I explained my issue right away.
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Omar Hassan
Just to put a bow on the full weekly checklist for anyone who stumbles on this thread: register on WorkInTexas.com once and keep it active, complete the required number of work search activities every week and log them, keep a record of your log since TWC can audit at any time, file your payment request every two weeks in that Sunday to Wednesday window, report any earnings or other income honestly during each request, and make sure you're genuinely able and available for full-time work every week you're claiming.
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Ravi Sharma
AuthorThis is a really clear summary, saving this. The work search logging is the part I was most fuzzy on before this thread.
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Omar Hassan
The logging seems tedious but it protects you if TWC ever questions your activities. Keep it updated the same day you do each activity, way easier than trying to reconstruct it later.
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MidnightRider
Don't forget the taxes piece too. Setting up that 10 percent withholding now is worth it.
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ShadowHunter
And the payment request timing. Miss that window and there's no catching up for those weeks.
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Zoe Papadopoulos
My buddy used claimyr.com when his TWC account showed a payment request error and he couldn't reach anyone. He got through to an agent in one go and found out the error was just a system glitch that cleared itself. He was relieved it wasn't something more serious with his claim. Calling TWC the regular way had been impossible for him for about a week.
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Ethan Davis
Does it work for checking on adjudication status too? Mine has been in review for a couple weeks and I'd like to ask an agent about it directly.
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Zoe Papadopoulos
That's exactly the kind of thing it's for, any reason you need a live agent. Adjudication questions, payment discrepancies, work search issues, all of it.
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