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Aisha Hussain

If I get a job while on unemployment, what do I tell Texas TWC?

So I've been collecting unemployment for about six weeks now and I just got a job offer that starts next Monday. I'm honestly not sure what I'm supposed to do from here. Do I just stop requesting payments and that's it? Or do I have to call TWC and tell them something? I work in logistics and I was laid off in September when my company downsized a whole regional division. I've been doing my work search activities every week like required and keeping my log, but now that I actually have a job lined up I feel like I'm in new territory. The main things I'm worried about: do I report the new job when I request payments for the week I start working? What happens if I work part of a week but not all of it, like if I start on a Wednesday? And is there some kind of waiting week payment I heard about that I might still be able to get? I want to do everything right and not accidentally mess up my claim. Any help would be really appreciated.

Used claimyr.com to get through to a Texas TWC agent last week because I had almost this exact question about starting a new job mid-week. The agent told me to report my gross earnings for whatever week I actually do the work, even if my first paycheck doesn't come until the following week. So if you start on a Monday and earn $800 that week, you put $800 on that week's payment request, not on the week you get paid. She also confirmed I needed to report the job start date. Really glad I called because I would've reported it wrong otherwise. The hold times are brutal so I used claimyr.com to have it wait on hold and then it called me when an agent picked up — saved me probably two hours of sitting there. There's a short video showing how it works at https://youtu.be/V-IMvH88P1U if you want to see before trying it.

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That's exactly the kind of clarification I needed about which week the earnings go on. I kept second-guessing myself on that. Going to look into that service too because I've been trying to get through to TWC for days.

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Reporting earnings in the week you work them, not when you get the check — that's tripped up so many people I know. Good call actually verifying it with an agent.

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So does it matter what day of the week the job starts? Like if someone starts on a Thursday does the whole first week still count or only the days worked?

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Okay so here's the basic breakdown on how reporting works once you start working. Texas counts weeks Sunday through Saturday. Any week you work, you report how much you earned in gross dollars for that Sunday-to-Saturday stretch, rounded down to whole dollars. The important thing is you don't just stop requesting payments the second you get a job — you keep requesting payments and report what you earned each week. TWC has a formula: if your earnings stay under 25% of your weekly benefit amount, you lose nothing. Once you go above that threshold, they subtract the amount over 25% from your payment. If you earn more than your weekly benefit plus that 25%, you get zero for that week. But keep requesting even on weeks you earn too much, because a full-time job ends your eligibility starting on that first day — you'd put the job start date in and TWC handles it from there.

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Wait so I should still file a payment request for the week I start, even if it's a full-time job starting day one of the week?

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Yes, file it and report what you earned. The system needs you to close out your claim properly, not just go silent. If you don't file you can miss out on anything you might still be owed for partial weeks.

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This is way more involved than I thought. I always assumed you just quit filing and that was that.

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The partial week thing is real though. Starting on a Wednesday means you only worked part of that week so there might still be a payment for the days you weren't working yet.

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About the waiting week — sounds like you might not have gotten that yet. TWC holds your first payable week and doesn't release it until two things happen: you've been paid at least twice your weekly benefit amount AND you either go back to full-time work or use up all your benefits. Since you're going back to full-time, you'd need to actually request that waiting week through UBS. There's an option in there called something like 'Request Your Waiting Week' or you can do it through Tele-Serv. Both things have to be true at the same time — it's not just one or the other.

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I had no idea there was a step I had to take to get the waiting week released. I assumed it would just come automatically when I went back to work.

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The waiting week thing confused me too when I went through this. You really do have to actively request it, it doesn't just show up in your account.

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A lot of people miss it because nobody tells you at the start. The option is in UBS under the payments section once you're back to full-time work.

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Does the waiting week only get released if it's a full-time job? What if someone goes back part time?

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NOBODY told me about the waiting week when I went back to work after my claim two years ago. I never got that money back. The whole system is designed to make you miss steps so they don't have to pay you. I reported my job, stopped filing, and that was it. When I figured out later that I'd missed requesting the waiting week I called and they basically said too bad. It's infuriating.

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That's a really frustrating outcome. Missing that one step cost real money.

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Worth pointing out for anyone reading — TWC says that waiting week payment isn't lost forever, but you do have to request it properly while your claim is still active. Once the benefit year closes it gets much harder to do anything about it.

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My benefit year had already ended by the time I realized. So yeah, timing matters a lot.

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Quick thing that tripped me up: when you report earnings on a payment request, it asks separately about each week in the two-week period. So if week one you didn't work and week two you started the job, you answer no for week one and yes for week two and enter only week two's earnings. Don't average it across both weeks or enter the total in just one box. The questions are pretty clear but when you're stressed it's easy to overthink it.

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That's helpful to know, I would have overthought that for sure. The two-week format always throws me off.

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The payment request questions walk you through it week by week, which helps, but yeah the first time you do it while also starting a job it feels like a lot at once.

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Does TWC automatically know when someone gets a job or do they only know what you report? Just wondering if there's a way they cross-check it.

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TWC does cross-reference earnings through wage reporting from employers, so they will eventually see what your new employer reports. That's not a reason to panic but it is a reason to be accurate up front. If what you reported and what your employer reports don't match, you could end up with an overpayment notice later. And TWC has to collect every overpayment — there's no hardship exception, no forgiveness, so it's genuinely worth getting it right the first time rather than dealing with a repayment situation later.

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The overpayment thing is scary. I was pretty careful but I still double-checked every payment request before submitting just to be safe.

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That's what I'm most worried about honestly — accidentally under-reporting or putting earnings in the wrong week and ending up owing money back.

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Reporting gross pay for the week you actually worked it, as described earlier in this thread, is the key. If you stick to that you're in good shape.

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The agent I spoke with through claimyr.com also mentioned that side gig work and freelance has to be reported too — net profit counts as self-employment income. Worth noting if anyone has any side stuff going on while on unemployment.

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Also worth knowing: you stop having to do work search activities on the week your full-time job starts. You were required to do them every week before that — usually a certain number set by your county — but once you're employed full-time, that obligation ends. Keep your work search log through the last week you were required to do activities though, since TWC can ask for it at any time.

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Good to know. I've kept my log religiously so I'm covered there, but I wasn't sure exactly when the work search requirement stopped.

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How many activities a week does TWC require? I've heard different numbers from different people.

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The number depends on where you live — it's set by the local Workforce Development Board and ranges from one to five per week depending on the county. Harris, Dallas, Bexar, Tarrant, and Travis counties are all five per week. TWC mails you a letter with your specific number when you start your claim, and that letter is what you go by.

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I had someone tell me it was always three per week everywhere in Texas. Sounds like that's not right.

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My cousin went through this same thing in the spring and she said the hardest part was just figuring out what the last payment request would look like. She started her job on a Tuesday, had earnings only for Tuesday through Saturday of that week, and was really unsure how to report it. She said the payment request form in UBS was actually pretty clear once she just sat down and answered each question as it asked.

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That's reassuring. I've been psyching myself out about it but maybe the form itself will walk me through it.

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UBS is clunky in some ways but the payment request flow is pretty straightforward once you've done it a couple times.

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wait does the job have to be full time for it to count as returning to work for the waiting week thing? like if someone goes back part time does the whole benefit year just keep going?

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Part-time work doesn't trigger the waiting week release — going back to full-time work is what does it. If you're working part-time you can still keep filing payment requests and reporting your part-time earnings, and eligibility continues as long as you meet the other requirements.

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oh okay so like you could technically work part time and still get some payment on weeks where your earnings are under the weekly benefit amount? that makes more sense now

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Yep, that's exactly how it works. The 25% threshold and the reduction formula still apply every week regardless of whether it's a consistent part-time job or just a few hours here and there.

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One thing I'll add from going through this twice: keep a screenshot or printout of your final payment request confirmations. If anything ever gets questioned later — like an overpayment notice — you want to show exactly what you reported and when. TWC's UBS system shows your request history but having your own record is a good backup.

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That's smart. I've actually been printing confirmation pages for every payment request but I wondered if that was overkill. Sounds like it's not.

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Not overkill at all. Got questioned on a payment request from about four months earlier once and was really glad I had screenshots.

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The UBS history is usually there but it can lag or sometimes payments get amended and the original isn't easy to find. Screenshots are worth the two seconds it takes.

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Something I genuinely didn't understand until way too late: your benefit year runs for 52 weeks from the Sunday of the week you first applied. The weeks of benefits themselves can run out before those 52 weeks are up though. So going back to work now doesn't reset anything — if for some reason you lost this new job in a few months, you might not have enough weeks left in your current claim and might need to file a new one.

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I hadn't thought about that at all. Good to know that the benefit year doesn't restart if I lose the new job and need to come back.

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Exactly — a new claim would start on its own Sunday, with its own base period, and you'd need to re-qualify based on new wages. The old benefit year doesn't just sit there waiting.

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Does going back to work and then getting laid off again affect how much you'd qualify for on a new claim?

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Your wages from the new job would be part of the base period for any new claim you filed later. So yes, the new job's earnings would factor into the new weekly benefit calculation.

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Just to confirm what someone said earlier about the first day of work ending eligibility — it's the start date that matters, not when you get your first paycheck. So if you start Monday, you stop being eligible as of that Monday. The paycheck arriving two weeks later doesn't change when eligibility ended. You'd still file for any partial week before that and report earnings, but the job start date is the cutoff.

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That makes sense. So for my payment request covering the week I start, I'd report what I earned that week and also indicate it was a full-time job, and TWC would calculate accordingly?

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That's the idea, yes. The payment request form asks if you worked that week and if it was full-time, and you answer honestly and report the gross earnings. The system handles the math.

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Has anyone had an issue where TWC kept sending payment reminders after they went back to full-time work? I keep getting emails saying to request payment even though I reported my job start.

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Tele-Serv at 800-558-8321 is actually pretty useful for payment requests if you're uncomfortable doing them in UBS. Option 1 handles payment requests and it asks you the same week-by-week questions. I used it for my last two requests because UBS was giving me a weird login error and it went through fine.

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I didn't know Tele-Serv handled payment requests, I thought it was just for checking your balance. Good to know I have another option.

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Tele-Serv is old school but reliable. The login error thing happens in UBS sometimes especially if you haven't logged in for a few weeks — clearing cache usually fixes it.

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Yeah the cache fix worked for me eventually but by then I'd already done the request by phone so it was fine either way.

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My sister used claimyr.com when she needed to reach a live TWC agent about a partial week payment that wasn't showing up in her account. She'd been trying to call for three days straight and either got disconnected or hit the busy signal loop. Set it up and had an agent call her back within a couple hours. The agent looked at her account and found the request had a flag on it that she couldn't see from UBS — something in the earnings reporting had triggered a review. Got it resolved same day.

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Three days of busy signals sounds like a nightmare. Good that she got it resolved quickly once she actually got through.

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That hidden flag thing is real — sometimes your account has an issue that doesn't show up clearly on the claimant side and you only find out by talking to someone.

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The disconnect problem is so frustrating. Spent almost an hour on hold once and then it just dropped.

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About the new job and unemployment taxes — just so you know, Texas doesn't withhold state income tax from benefits because there's no state income tax here. But the federal side is worth thinking about. You can choose to have 10% federal tax withheld from your unemployment benefits voluntarily, and if you didn't elect that, whatever benefits you received this year count as taxable federal income. TWC mails a 1099-G in January.

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I did not set up withholding when I applied, so I'll be dealing with that come tax time. At least now I know to expect the 1099-G.

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You can still turn on withholding now for any remaining payments, though if you're starting full-time work it might not matter much. It's an option in UBS.

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Wait so unemployment is taxable income? I genuinely didn't know that.

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Yes, it's taxable at the federal level. It doesn't get a special exemption — it counts as regular income when you file your return.

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The work search log question from earlier — keeping it isn't just about covering yourself if TWC asks. WorkInTexas.com is where you're supposed to register and log your activities, and TWC can pull from that system when they review claims. If you've been logging everything on WorkInTexas.com as you're supposed to, your digital record is there. A lot of people keep a separate spreadsheet too, which is smart as backup.

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I've been logging on WorkInTexas.com every week. Good to know it's tied into the TWC system.

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WorkInTexas.com registration is actually required when you apply — it's not optional. So anyone reading who hasn't registered needs to do that.

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True, and your WorkInTexas.com login is the same as your UBS login, same user ID and password. So if you're already in UBS you're already set up.

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Does anyone know if starting a new job resets or affects a previous disqualification on your record? I got disqualified a while back for a job separation issue and started a new job after that. Now I'm wondering if I ever lost that old job again what would happen with my claim.

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A disqualification from a job separation ends when you get a new job, earn at least six times your weekly benefit amount or work at least 30 hours a week for six weeks, then lose that job through no fault of your own. You'd also need to send TWC proof of that. So the old disqualification doesn't follow you forever — you can essentially work your way past it.

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So it's not automatic — I'd need to show TWC documentation proving how I left the new job?

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Right, you'd need to provide proof that you separated from the new job through no fault of your own. That's what clears the previous disqualification and opens up eligibility again.

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How long does it usually take TWC to process that kind of documentation? Just asking for a theoretical future situation.

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