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Javier Cruz

How to get off unemployment in Texas TWC — doing it the right way

My situation is a little embarrassing to admit but here goes. After eight months on Texas TWC unemployment benefits, I finally landed a full-time position starting next Monday. Logistics coordinator role at a distribution company, decent pay, full benefits. I should be thrilled and I am, but now I'm panicking about what I need to actually DO to close out my claim correctly. I looked at the TWC site and it's not super clear on the step-by-step of how to get off unemployment once you're employed again. Like do I just stop requesting payments? Do I need to call someone? Is there a form? I don't want to accidentally get paid for a week I wasn't supposed to, and I definitely don't want an overpayment notice coming after me six months from now. Also curious about the waiting week — I never received it and someone told me once you go back to work you can request it, but I have no idea how that actually works. Any help appreciated, especially from people who've actually gone through closing a claim after finding work.

Congrats on the new job! The main thing to understand is that your eligibility ends on the actual start date of full-time work. So if Monday is your first day, you just don't request payment for that week or any week after. You don't need to call TWC or submit any form to 'close' the claim — it sort of closes itself when you stop making payment requests and become ineligible.

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That's a relief. So there's no formal 'I'm done' process, I just stop? I was imagining some kind of exit interview or something.

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Yep, exactly that simple. The claim just goes dormant when you stop requesting. TWC figures it out.

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Worth adding though — if you accidentally request payment for the week your new job starts, you'd need to report those earnings honestly. The system asks week by week whether you worked, and you'd report what you earned. Getting sloppy there is where overpayments come from.

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About the waiting week — that one tripped me up too. Used claimyr.com to get through to a live TWC agent and asked specifically about it. The agent explained that TWC holds your first payable week until two conditions are both met: you've been paid out twice your weekly amount AND you either go back to full-time work or use up your benefits. Since you're returning to full-time work, you can actually claim that held week now. You do it through UBS under a screen called 'Request Your Waiting Week,' or through Tele-Serv at 800-558-8321, Option 2 then Option 4. The agent also mentioned claimyr.com works by waiting on hold for you and connecting you when someone picks up — so I didn't have to sit on hold for hours, which was the whole reason I tried it. Video walkthrough at https://youtu.be/V-IMvH88P1U if you want to see how it works before trying it.

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Wait so both conditions are required? Not just one? I think I misunderstood — I thought getting paid twice was enough on its own to trigger the waiting week.

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Both are required, yes. Getting two payments alone doesn't release it. Returning to full-time work is the second trigger, and you have to actively request it — it doesn't come automatically.

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Finding out about the waiting week recovery option after getting a job is honestly such a nice surprise after months of fighting with TWC for every dollar.

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The earnings reporting piece is worth spelling out clearly since a lot of people mess this up during their last week or two. Report gross earnings — before any taxes or deductions — rounded down to whole dollars, and report them in the week the work was done, not when you get paid. So if your first day is Monday and you work Monday through Friday of that week, you'd report those earnings when that week's payment request comes up, even if payday isn't until the following Friday.

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So the reporting week runs Sunday to Saturday? That's the same window I've been using all along for work search activities, right?

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Correct, Sunday through Saturday is always the TWC claim week. Everything — earnings, work search activities, work hours — gets logged to that window.

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This is the part that catches people off guard. They think 'I'll just skip requesting that week' but then they forget to report income from a part-time gig they did earlier in the same week. Report everything and let TWC do the math.

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One thing nobody mentioned yet: if you got any severance from your old job or were paid wages in lieu of notice when you got laid off, those had to be reported back when you applied. But going forward with a new job, the question you'll see on each payment request about 'other income' is what catches people. As long as you accurately report what you earned in the week it was earned, you'll be fine. TWC handles the calculation — you don't need to figure out whether you owe anything.

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My severance from eight months ago was already reported and TWC sent a determination letter on it at the time, so I think I'm covered there. It's really just the transition week I need to handle carefully.

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Yeah that determination letter means TWC already sorted out the severance question. You're in good shape, just be clean about the final payment request.

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WAIT does this mean you lose all your remaining benefits when you go back to work?? I've been on unemployment for about 4 months and I have an interview next week and nobody told me this. So all those weeks I haven't used just disappear??

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Not exactly — your remaining benefits don't just vanish. Your benefit year runs for 52 weeks from the Sunday you first filed. As long as you're still inside that window and you later lose the new job through no fault of your own, you can reopen the claim and use whatever weeks are left. The money doesn't disappear, it just pauses.

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ok that makes me feel better. so if the new job doesn't work out i could still come back to it? i didn't realize that was possible

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Yes, reopening a claim is very much a thing. You'd apply again and TWC links it back to your existing benefit year if you're still within those 52 weeks. Worth knowing before your interview so you're not afraid to take the job.

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My last week before returning to work, I had already done my work search activities for that week before accepting the offer. Do those still need to be reported even if I'm starting a job? Or do work search requirements stop the day I accept?

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Work search requirements apply to every week you request payment for. If you're requesting payment for a week, you need to have done the required number of activities for that week regardless of when you accepted an offer. Log them in your work search log like normal and report them honestly on the payment request.

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Got it, so the job acceptance doesn't retroactively exempt that week. I'll log everything and report it properly.

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Also keep that work search log even after you stop claiming. TWC can audit prior weeks up to a point and you'd want your documentation if they ever asked.

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The WorkInTexas.com registration — does that need to be cancelled or updated when you get a job? I always wondered if people just leave those profiles sitting there or if there's something you're supposed to do.

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No cancellation needed. WorkInTexas.com is just a job search database; your profile just sits there. Some people actually keep it active and updated even after finding work, in case they ever need it again. There's no 'close your WorkInTexas.com account' requirement tied to leaving unemployment.

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Makes sense, it's just a resume database basically. I'll leave mine alone then.

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Something I want to flag about the waiting week process specifically — when you go into UBS to request it, make sure you're doing it before your benefit year expires. The year runs 52 weeks from when you first filed. If you're eight months in like the OP, you've got several months left, but someone who waited a full year would potentially lose that chance.

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Eight months in means I still have about four months left in my benefit year, so I should be well within the window. But good warning — I wouldn't have thought to check that.

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Four months is plenty of time. Just do the waiting week request before your first day if possible, or at least in the same week you start. No reason to delay it.

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Does the waiting week request process update automatically once you mark that you've started full-time work? Or do you have to do them separately?

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They're separate. The payment request for your final eligible week and the waiting week request are two different things in UBS. Do both — don't assume one triggers the other.

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My cousin went through this last spring and was terrified to report her first week of earnings because she thought getting any paycheck at all would somehow flag her account and cause problems. What actually happened: she reported her earnings honestly on the payment request, TWC calculated that her earnings that week exceeded her payment threshold, so she got zero payment for that week — which was correct. No flags, no letters, no drama. The system is designed for exactly this transition.

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That's genuinely reassuring. I think I was imagining some kind of audit trigger or something if I reported income after months of reporting none.

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Completely normal to think that. But honest reporting is exactly what the system expects — zero drama as long as the numbers are accurate.

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The overpayment horror stories you read online are almost always about people who didn't report earnings, not about people who reported them correctly and got a zero-payment week.

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How does TWC handle it if your start date gets pushed back last minute? Like you tell them you're starting Monday and then the employer says 'actually can you start Wednesday instead.' Does that change what you report?

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Report what actually happened, not what you expected. If you didn't work Monday or Tuesday, don't report earnings for those days. When you do your payment request for that week, answer the questions based on reality — did you work, how much did you earn in that week. The plan doesn't matter, the actual work does.

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That's straightforward enough. I was worried there'd be some prior notification requirement but it sounds like the payment request itself is where you document what really happened.

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Jumped in here to find out about the waiting week because I'm in a similar situation — start date is in two weeks. Used claimyr.com last month when I had a different question about my claim status and got through to TWC in under an hour. The service just waits on hold for you and calls you when a live agent answers. Ended up being useful for me for the status question; might use it again to ask about the waiting week timing before my start date.

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Good to know it worked well for a status question. I might do the same thing before my Monday start date just to confirm my specific situation with an agent directly.

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Calling ahead when you have a specific timing question is smart. Better to hear it directly from an agent than guess and report wrong.

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DOES ANYONE KNOW if there's a deadline for requesting the waiting week after you go back to work? Like is there a 14-day window or something? I've been back at work for three weeks and completely forgot about it.

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The waiting week has to be requested before your benefit year closes — 52 weeks from your original filing Sunday. There's no separate 14-day window for it. Three weeks out is not a problem at all, just go into UBS now and use the 'Request Your Waiting Week' option.

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oh thank goodness. i was panicking that i missed it. going in right now

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The 14-day deadline people are probably thinking of is the appeal deadline — that's a different process entirely. The waiting week request doesn't have its own countdown clock beyond the benefit year end.

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Quick correction on something I saw float by earlier in this thread — someone said you could just 'skip' requesting payment for your last week of work and everything would be fine. That's technically true but you'd also lose any payment you might have been entitled to for that partial week if your earnings didn't exceed your threshold. If you work three days of a five-day week, your earnings might still be low enough that you'd get a partial payment. Always do the payment request and report honestly — let TWC calculate what you're owed.

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wait i didn't realize you could get a partial payment for a week you worked. i thought any work meant zero payment for that week

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Nope — the cutoff is based on your weekly benefit amount, not on whether you worked at all. You can earn up to 25% of your weekly amount with no reduction at all. Above that, your payment gets reduced dollar for dollar for every dollar over that 25% threshold. Only when you earn more than your weekly amount plus that 25% buffer do you get zero. So a part-time first week might still yield something.

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This is probably the most underused piece of information about Texas TWC. So many people assume any earnings means no payment and just don't bother requesting.

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My experience wrapping up my claim last year: the transition felt more complicated than it was. Filed my final payment request on Sunday like normal, reported my earnings from the new job for that partial week, got a zero payment back because my earnings exceeded my amount that week. That was it. No calls, no forms, no letters. The only thing I wish I'd done faster was the waiting week request — I sat on that for two weeks for no reason.

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This is exactly the kind of practical experience I was hoping to hear. Sounds like honesty plus timing is basically the whole job.

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Honestly yes. The anxiety around closing out the claim is way bigger than the actual task.

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Had my claim sitting in adjudication for weeks before I even got approved, so when I finally got a job I was afraid adjudication would somehow still be pending and mess up my final weeks. Turned out adjudication had been resolved months before — I just hadn't realized the account status had updated. If anyone else is worried about an old adjudication issue affecting their exit from benefits, check UBS — the status is there.

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UBS updates overnight so checking it once a day gives you the current picture. Good point to raise for anyone who had a rough start to their claim.

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Exactly — I was mentally stuck on the early issues but the account had moved on without me noticing.

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My coworker was confused about whether going back to work ended her work search requirements immediately or only after her payment request was submitted. The answer is that work search requirements apply every week you request payment for, so if you're making a payment request that covers a week when you were still job hunting, those activities still need to be logged. She had already done them, luckily, but she was going to skip logging them because she thought 'I already have a job so why bother.' Always log and report what you actually did.

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Work search logs being auditable after the fact is real — keeping records even for weeks that feel 'done' is just good practice.

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And TWC's requirement count varies by county, so the number on that letter TWC mailed you at the start of your claim is what you stick to, not what you heard from someone else.

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I've kept every work search log since I started my claim. Five activities a week here — not going to drop that habit until after my last payment request is fully processed.

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Also got through to TWC using claimyr.com — I had a question about whether my final partial week would count toward my maximum benefit amount or just be a zero-payment week. The agent confirmed the payment request still matters even if the calculated payment is zero, because TWC tracks it for the benefit year. Worth calling if you have a specific question about your own numbers that the website doesn't answer clearly.

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i might try that too, i have a pretty specific question about my claim that i haven't been able to get an answer to online

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The agent I spoke with was helpful once I got through. Having a specific question ready made the call faster.

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For the OP and anyone else nervous about their first week of earnings — the formula isn't complicated once you see it in action. Say your weekly benefit amount is $400. You can earn up to $100 (25% of $400) with zero reduction. If you earn $150, TWC subtracts the $50 that's over the $100 threshold from your $400, so you'd get $350. If you earn $520 or more, you'd get nothing that week. The numbers come from your award letter.

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Seeing the math laid out like that makes it much clearer. My weekly amount is on the higher end so my threshold will be higher too — I may actually qualify for a small partial payment my first week depending on how the schedule falls.

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Exactly — run the numbers before you assume you'll get zero. You might be leaving money on the table otherwise.

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The award letter has your exact weekly benefit amount. If you're not sure what it is, it's also visible in UBS under your claim details.

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Last thing worth mentioning: taxes. Benefits are federal taxable income. If you opted for the voluntary 10% federal withholding during your claim, that stops automatically when payments stop. TWC will mail you a Form 1099-G in January covering everything paid out during the calendar year — that includes any waiting week payment you request now. Keep that document for filing your taxes.

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Good reminder. I did opt into the 10% withholding, so I'll be watching for that 1099-G in January.

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The 1099-G also shows up in UBS under the IRS Tax Information section, so you can access it digitally if the mail copy doesn't arrive.

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And just to be clear — Texas has no state income tax, so the 1099-G is only a federal filing concern. No state tax form to worry about on the Texas side.

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