TWC called me with questions today - claim status update coming soon?

In my experience, getting a call is actually a really good sign. It means your claim is actively being processed rather than sitting in a stack somewhere. When they called me with questions last year, I got my determination letter within 5 days. Keep checking your correspondence inbox daily - they'll usually post the decision there before updating your claim status. Good luck!

DONT GET YOUR HOPES UP!!! They called me 3 TIMES with "just a few more questions" and my claim sat for 7 WEEKS before they made a decision!! The whole system is designed to wear you down so you'll give up. They'll probably call you again next week with more "questions" that you already answered today!!

It really depends on what they were asking about. If they were just verifying basic information about your separation, that's typically a good sign that they're wrapping things up. If they were asking about potential eligibility issues (like availability for work or refusal of work), they might need to investigate more. My suggestion is to keep doing your weekly payment requests on time, regardless of claim status. That way if/when they approve your claim, they can release all the back payments at once without any gaps.

had same thing happen back in january. they called with questions then nothing for weeks. status stuck on review. finally tried claimyr.com to get through to TWC and got everything fixed in one call. worth the fee to not wait another month tbh. check their demo video if ur interested https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

my reviewing message disappeared too when they called me! totally normal, just means they're actively processing your claim now instead of it being in the initial review phase

The timing can vary A LOT, unfortunately. Technical stuff like this depends on your specific claim details: - Regular layoff with employer confirming everything: usually 5-10 days after phone interview - Disputed reason for separation: could be 2-4 weeks as they investigate - Potential eligibility issues (like availability limitations): usually 1-3 weeks One thing that might speed it up is if you have any documentation about your separation. If they're still reviewing details, you can upload supporting documents through the portal under "Claim and Payment Status" then "View Information About Claims Being Processed." Might help them make a faster decision!

did u anser all there questons ?? sometime they denied u if u dont answer all of it right

If it's a disputed separation as you mentioned in another comment, you might want to prepare for a possible appeal just in case. Texas has a 14-day window to appeal a determination if it doesn't go your way. Collect any documentation you have: performance reviews, emails about job changes, anything that supports your side of the story. Most people don't realize that even if you get denied initially, you have a good chance of winning on appeal if you have documentation.

they asked me questions twice and then approved me so dont worry too much

Update us when you hear something! I'm curious if things move faster in 2025 than they did last year. The whole system was a NIGHTMARE then!

I went through something similar last month! TWC called me with questions about my separation, and I got my determination letter exactly 8 days later. The fact that they're calling means your claim is definitely being actively reviewed, which is better than sitting in limbo. Since you mentioned it's a disputed separation, make sure to keep all your documentation handy - performance reviews, emails about job duty changes, anything that shows your side of the story. The phone interview is usually the last step before they make their decision. Hang in there, and definitely keep doing your weekly certifications even while waiting!

The phone call is definitely a positive sign - it means a real person is looking at your file! I had a similar situation a few months ago where they called about my separation details. In my case, it took about 2 weeks after the call to get my determination letter. Since yours is a disputed separation with the employer claiming misconduct, they'll likely need a bit more time to review everything carefully. The good news is that Texas tends to side with employees when it's performance-related rather than true misconduct. Keep checking your correspondence inbox daily like others mentioned, and definitely upload those performance reviews and emails about your job duty changes - that documentation could really help your case. Stay positive!

I'm going through almost the exact same situation right now! TWC called me yesterday with similar questions about my separation and availability. Like you, my employer is claiming misconduct but it was really just performance issues after they completely restructured my department. The representative who called me was also pretty nice and said they needed to "verify information" - must be their standard phrase! I've been reading through all these responses and it's really helpful to see the range of experiences. Some people heard back in days, others waited weeks. I'm trying to stay optimistic but also preparing for either outcome. Keep us posted on what happens with your claim - it would be great to hear how things turn out for someone in such a similar situation!