TWC approved my claim by letter but online status still says 'under review' - confused!

dont worry this is totally normal with TWC. their letters and online system NEVER sync up. my approval letter came like 10 days before my online status updated. just keep requesting payments on your scheduled days!

The discrepancy between your approval letter and online status is common with TWC. Their systems don't update simultaneously. The determination letter is the official decision, so your claim is indeed approved. The online portal typically updates within 7-10 business days after the determination date. Most importantly: YES, you should absolutely continue requesting payments on your scheduled day regardless of what the online status shows. Failing to request payments on time can result in benefit delays or even disqualification for those weeks. Your payment requests will be processed once the system fully updates. If you want absolute confirmation, you can call TWC's Tele-Serv automated system at 800-558-8321 to check if payments are being processed. This doesn't require speaking to a representative.

happened to me too just last month lol. dont even stress about it, TWC is always behind on updating their computer stuff. just keep requesting payment like normal

The paper determination letter is your official approval document. TWC's database updates slower than their physical mail system, which creates this confusing situation. Here's what you need to do: 1. Save that determination letter - it's your proof of approval if questions arise 2. Continue requesting payments on your designated days (this is critical!) 3. Complete all 3 required work search activities each week 4. Document everything in case there are questions later The online status should update within 2 weeks. If it goes longer than that, you might want to contact them, but honestly, as long as you're able to submit payment requests, you're fine.

I went through this exact situation in May. Got my approval letter but online still said "under review" for almost 3 weeks! I was pulling my hair out trying to call TWC with zero luck - constant busy signals and disconnections. I finally found this service called Claimyr (claimyr.com) that got me connected to an actual TWC agent in under 20 minutes. The agent confirmed my claim was approved and that the online system was just behind. You can see how it works in their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Saved me days of redialing and stress. Might be worth it if you need immediate confirmation that everything's ok with your claim.

mine took 3 weeks to update so dont stress about it. the important thing is u got that letter! save it in case they ever try to say ur not approved

i had a similar thing happen but my situation was that they approved me then a week later sent a letter saying i was denied??? so confusing! i ended up having to appeal and it took 2 months to sort out. hopefully yours is just the normal twc slowness and not something more complicated!

Just checking back - was your online status updated yet? If your payment request went through successfully, that's another good sign your claim is properly approved in their system, even if the status display hasn't caught up.