TWC approved my claim by letter but online status still says 'under review' - confused!

dont worry this is totally normal with TWC. their letters and online system NEVER sync up. my approval letter came like 10 days before my online status updated. just keep requesting payments on your scheduled days!

The discrepancy between your approval letter and online status is common with TWC. Their systems don't update simultaneously. The determination letter is the official decision, so your claim is indeed approved. The online portal typically updates within 7-10 business days after the determination date. Most importantly: YES, you should absolutely continue requesting payments on your scheduled day regardless of what the online status shows. Failing to request payments on time can result in benefit delays or even disqualification for those weeks. Your payment requests will be processed once the system fully updates. If you want absolute confirmation, you can call TWC's Tele-Serv automated system at 800-558-8321 to check if payments are being processed. This doesn't require speaking to a representative.

happened to me too just last month lol. dont even stress about it, TWC is always behind on updating their computer stuff. just keep requesting payment like normal

The paper determination letter is your official approval document. TWC's database updates slower than their physical mail system, which creates this confusing situation. Here's what you need to do: 1. Save that determination letter - it's your proof of approval if questions arise 2. Continue requesting payments on your designated days (this is critical!) 3. Complete all 3 required work search activities each week 4. Document everything in case there are questions later The online status should update within 2 weeks. If it goes longer than that, you might want to contact them, but honestly, as long as you're able to submit payment requests, you're fine.

I went through this exact situation in May. Got my approval letter but online still said "under review" for almost 3 weeks! I was pulling my hair out trying to call TWC with zero luck - constant busy signals and disconnections. I finally found this service called Claimyr (claimyr.com) that got me connected to an actual TWC agent in under 20 minutes. The agent confirmed my claim was approved and that the online system was just behind. You can see how it works in their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Saved me days of redialing and stress. Might be worth it if you need immediate confirmation that everything's ok with your claim.

mine took 3 weeks to update so dont stress about it. the important thing is u got that letter! save it in case they ever try to say ur not approved

i had a similar thing happen but my situation was that they approved me then a week later sent a letter saying i was denied??? so confusing! i ended up having to appeal and it took 2 months to sort out. hopefully yours is just the normal twc slowness and not something more complicated!

Just checking back - was your online status updated yet? If your payment request went through successfully, that's another good sign your claim is properly approved in their system, even if the status display hasn't caught up.

Glad to hear everything worked out! This is such a common issue with TWC that they really should put some kind of warning on their website about the delay between approval letters and online status updates. Would save everyone so much stress and confusion. Your experience is definitely going to help the next person who searches for this same problem!

This is such a relief to read! I'm dealing with the exact same situation right now - got my approval letter on Friday but online status still shows "under review." I was getting so anxious about whether I should request payments or not. Based on everyone's experiences here, it sounds like I should just go ahead and submit my payment request this week. It's crazy how TWC's systems are so out of sync with each other, but at least now I know it's normal. Thanks for posting this question - saved me from stressing out all weekend!

This thread is so reassuring! I'm going through the exact same thing right now - got my approval letter last Tuesday but my online account still says "claim under review." I was worried I'd done something wrong or that there was an issue with my application. Reading everyone's experiences here confirms this is just how TWC operates unfortunately. Their systems really need to be better synchronized - it's stressful enough being unemployed without having to worry about conflicting information from the same agency! I'm going to follow the advice here and submit my payment request this week even though the status hasn't updated yet. Thanks to everyone who shared their experiences - this community is invaluable for navigating TWC's quirks!

I'm going through the exact same thing right now! Got my approval letter on Wednesday but my online status is still stuck on "under review" - it's been 5 days and I was starting to panic. This thread is such a relief because I was convinced something was wrong with my claim. It's honestly ridiculous that TWC can't get their own systems to talk to each other properly. How hard is it to update a status when you mail out an approval letter?? Anyway, thanks to everyone's advice here I'm going to go ahead and submit my payment request tomorrow even though the online status hasn't changed. I've been hesitant because I didn't want to mess anything up, but it sounds like the approval letter is what really matters. Fingers crossed my status updates soon so I can stop obsessively checking the website every few hours!

This is such a helpful thread! I'm dealing with this exact same issue right now - got my approval letter last Friday but my online status is still showing "under review" 4 days later. I was getting really anxious about whether something went wrong with my claim, but reading everyone's experiences here is so reassuring. It's honestly wild that TWC's own systems can't stay in sync with each other - you'd think in 2024 they could figure out how to update a website status when they mail out approval letters! I've been hesitant to submit my payment request because I was worried about messing something up, but based on all the advice here I'm definitely going to go ahead and request my payments this week. That approval letter seems to be the real deal regardless of what the online portal says. Thanks to everyone who shared their experiences - this community is a lifesaver for navigating TWC's confusing processes!

I'm dealing with this EXACT same situation right now! Got my approval letter on Monday but my online account still shows "claim under review" - it's been 4 days and I was starting to freak out thinking something was wrong. This thread is such a huge relief because now I know it's just TWC being TWC with their outdated systems that can't talk to each other. It's honestly embarrassing that in 2024 a state agency can't sync up their own databases. Like, you'd think when they print and mail an approval letter, someone would click a button to update the online status too? But apparently that's too much to ask from TWC. Anyway, based on everyone's advice here I'm definitely going to submit my payment request this week even though the website still says "under review." That approval letter is apparently the golden ticket and I'm going to guard it with my life! Thanks everyone for sharing your experiences - knowing this is normal (even if ridiculous) takes a huge weight off my shoulders.

This exact same thing just happened to me! Got my approval letter yesterday but my online status is still stuck on "under review." I was literally about to have a panic attack thinking they made some mistake, but reading through all these comments is such a relief. It's honestly mind-blowing that TWC can't get their systems to work together - like how is this even possible in 2024? Based on everyone's experiences here, I'm definitely going to submit my payment request this week even though the website hasn't caught up yet. That approval letter seems to be the real deal regardless of what their ancient online system says. I'm going to keep checking obsessively anyway because that's just who I am, but at least now I know it's normal TWC dysfunction and not something wrong with my claim. Thanks to everyone who shared their stories - this community is seriously saving my sanity right now!

I'm going through this EXACT situation right now too! Just got my approval letter on Thursday but my online status is still showing "TWC is reviewing my claim" - it's been 3 days and I was getting so worried that something was wrong. Reading through all these comments is such a huge relief because now I realize this is just how TWC's broken system works. It's honestly insane that a state agency in 2024 can't sync their own databases. Like, when they hit print on that approval letter, how hard would it be to also update the online status at the same time? But apparently that's asking too much from TWC's Stone Age technology. I was really hesitant about submitting my payment request while the status still says "under review" because I didn't want to mess anything up, but based on everyone's advice here I'm definitely going to go ahead with it this week. That approval letter seems to be the real proof that matters, not whatever their website says. Going to keep multiple copies of that letter just in case! Thanks everyone for sharing your experiences - knowing this is "normal" TWC chaos really helps ease the anxiety.

This thread is incredibly helpful! I'm literally going through this exact same situation right now - got my approval letter on Tuesday but my online status has been stuck on "under review" for 5 days now. I was starting to think there was some kind of error with my claim, but seeing everyone's experiences here is such a relief. It's absolutely ridiculous that TWC can't get their systems to sync up properly in 2024. You'd think when they mail out an approval letter, they could at least update the online status at the same time, but apparently that's too much to ask from their ancient technology. I've been nervous about submitting my payment request while the website still says "under review," but based on all the advice here, I'm definitely going to go ahead with it this week. That approval letter seems to be the real deal regardless of what their broken online system shows. Going to keep that letter safe and document everything just in case. Thanks to everyone who shared their stories - this community is a lifesaver for navigating TWC's confusing processes!