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I'm going through this EXACT same thing right now and it's incredibly frustrating! Filed my claim 2 weeks ago, got the "ineligible" determination 3 days ago with no prior warning about needing ID verification. Just like you, I only found out what documents they needed after getting that determination letter. I uploaded my driver's license and a bank statement immediately, but my status still shows ineligible and there's been zero confirmation they received anything. Reading through all these comments has been both helpful and terrifying - the fact that the document portal might be broken or just sits in an unmonitored queue is really concerning. I've been doing the callback request every morning at 7am for the past 3 days with no luck, but I'm going to keep trying. Based on what everyone's shared here, I'm also going to start requesting payments even though it says I'm ineligible - I had no idea that was the right thing to do! This whole system really does feel intentionally designed to make people give up. But reading everyone's success stories gives me hope that if I stick with it and use the right terminology (like asking for the "ID Verification Special Processing Queue"), I can get through this. Thanks to everyone for sharing their experiences - this community is a lifesaver!
I'm so sorry you're dealing with this too! It's honestly shocking how many of us are going through the exact same experience with TWC right now. The fact that they don't warn you about ID verification upfront and then mark you as "ineligible" with no explanation is just cruel. I'm glad you found this thread helpful - I know I've learned more from everyone's comments here than from anything TWC has actually told me directly. The tip about continuing to request payments even with an "ineligible" status was a game-changer for me too. I was so worried about doing something wrong that I almost didn't submit my payment request this week. Keep trying with those 7am callback requests! From what I'm seeing in these comments, persistence really does seem to pay off. And definitely use those specific phrases people mentioned - "ID Verification Special Processing Queue" and asking for an expedite flag. It's ridiculous that we have to learn these "magic words" just to get basic help, but if that's what it takes, then that's what we'll do. You've got this! Don't let them wear you down. We're all in this together and we'll get through it. Keep us posted on your progress!
I'm so sorry you're going through this - the TWC ID verification process is absolutely broken and designed to frustrate people into giving up. I went through something very similar about 6 weeks ago and it was one of the most stressful experiences I've had with any government agency. A few things that helped me get through it: 1) Keep requesting payments every two weeks even though it says you're ineligible - this was crucial advice I got here and I'm so glad I followed it because I got all my backpay once approved 2) The 7am callback strategy really does work better than other times - I finally got through on my 5th attempt doing this 3) When you do get an agent, immediately ask to be transferred to the "Identity Verification department" and specifically ask them to check if your documents are in the "ID Verification Special Processing Queue" - these exact phrases seem to be magic words 4) Don't trust that uploading documents to their portal means anything - my documents sat there for 3 weeks until an agent manually flagged my account for expedited review The whole system is intentionally obtuse and I'm convinced they're hoping people will just give up and stop filing. But stick with it! Almost everyone I've seen post here who kept pushing eventually got approved and received their full backpay. It's infuriating that we have to jump through these hoops for benefits we're entitled to, but don't let them win. Hang in there and keep us posted on your progress!
This is such valuable advice, thank you! I'm bookmarking this thread because the specific phrases and strategies you've outlined are exactly what I need. It's honestly ridiculous that we have to learn these "secret codes" just to get help with something we're legally entitled to, but I'm grateful people like you are sharing what actually works. I'm especially glad you mentioned not trusting the document portal - I was starting to panic thinking maybe my uploads didn't go through properly, but it sounds like that's just how their broken system works. The fact that your documents sat there for 3 weeks until someone manually flagged your account is both reassuring and infuriating at the same time. I'm going to keep doing the 7am callback requests and use those exact phrases about the Identity Verification department and Special Processing Queue when I finally get through. Reading everyone's success stories here is really keeping me motivated to not give up, even though this whole process feels designed to break people down. Thanks for taking the time to share your experience - it really helps to know I'm not alone in this and that there is light at the end of the tunnel!
I'm so sorry you're dealing with this - it's incredibly frustrating when employers try to rewrite history to avoid their unemployment obligations. Based on everything you've described, you absolutely should file for benefits immediately. Don't let their fabricated termination reason discourage you from applying. Your situation has all the hallmarks of a strong unemployment case: you were hired for a remote position, worked remotely successfully for 2 years, properly notified your employer about your move and received approval, and then were suddenly terminated for not being able to do in-office work that was never part of your job. That's textbook "substantial change in working conditions" that TWC recognizes. A few key things to remember when filing: - Be completely factual about the circumstances - don't speculate about their motives - Emphasize that your position was designated as remote from day one - Mention that you had approval for your move and continued performing your duties successfully - Save every piece of documentation you have about the remote nature of your role Even if you get initially denied (which happens in many disputed cases), don't give up. The appeals process is designed exactly for situations like this where employers try to manipulate the system. From what others have shared, success rates are high on appeal when you have documentation proving your job was truly remote. File tomorrow and don't let them intimidate you out of claiming benefits you've earned. You've got this!
Thank you so much for this comprehensive advice! This really helps calm my nerves about filing. You're absolutely right that I shouldn't let their made-up termination reason scare me away from claiming benefits I earned. I've been working and paying into the system for years - I deserve these benefits when I'm wrongfully terminated. I really appreciate the specific tips about what to emphasize when filing. I'll make sure to stick to the facts and highlight that my position was remote from the start, I had approval for my move, and I was performing successfully the entire time. It's good to know that even if I get denied initially, the appeals process is there for exactly these kinds of situations where employers try to manipulate things. Reading everyone's experiences here has been so helpful - it seems like this is unfortunately becoming a common tactic, but it also sounds like people are successfully fighting back and winning their cases. I'm definitely filing tomorrow morning and won't let them intimidate me. Thanks again for the encouragement and practical advice!
I'm a former TWC case worker and want to add something important that hasn't been mentioned yet. When you file your claim, there's a specific section where you describe the reason for separation. For your situation, select "Discharged/Fired" and then in the explanation field, use language like "terminated for alleged inability to perform in-office duties despite position being designated as fully remote since hire date." The key is being precise about the timeline - you were hired for remote work, performed remotely for 2 years successfully, moved with employer knowledge/approval, and THEN they claimed you couldn't do in-office work that was never required. This sequence matters because it shows the employer changed the terms after the fact. Also, Texas has a "good cause" provision that protects employees when employers make substantial changes to working conditions without reasonable notice. Moving 200 miles away with approval and then being fired for not being in-office absolutely qualifies. One more tip: when TWC calls you for the separation interview (usually within 7-10 days of filing), have your timeline and documentation ready. They're required to give your employer equal opportunity to present their side, but if you're prepared with facts and dates, you'll be in good shape. Don't worry about the initial determination too much - appeals exist for exactly these situations where employers try to rewrite history.
Been using Chime with TWC for about 5 months now and wanted to add my experience. The timing is usually very predictable - 1-2 business days after "processed" status like everyone else mentioned. But here's something I haven't seen mentioned yet: if you have the Chime mobile app, you can enable push notifications specifically for deposits. Go to Settings > Notifications > Account Activity and turn on "Money In" notifications. This way you'll get an instant alert the moment your TWC payment hits, instead of obsessively checking your balance every few minutes like I used to do! Also, Chime usually processes incoming ACH transfers in the early morning hours (around 6-8am in my experience), so if you don't see it by mid-morning, it'll likely come the next business day. The wait is definitely stressful but Chime has been the most reliable bank I've used for unemployment deposits.
This is super helpful! I just turned on those "Money In" notifications in my Chime app - can't believe I didn't know about that feature before. The early morning processing time is good to know too, so I won't be frantically checking my phone at midnight expecting it to be there. It's really comforting to hear from so many people who've had good experiences with Chime and TWC deposits. Makes me feel like I chose the right bank for this situation at least!
I'm new to unemployment and just started my claim last week. Reading through all these responses about Chime timing has been super helpful! I'm still waiting for my first payment to even process, but it's good to know that once it does, Chime seems to be one of the faster options for actually getting the money. I was worried I made a mistake not using a "traditional" bank, but sounds like Chime is actually better for this situation. Thanks everyone for sharing your experiences - it's really reassuring to see so many people who've been through this and know what to expect. The whole unemployment process is intimidating when you're doing it for the first time.
UPDATE: I finally got through to TWC today! I used the Claimyr service after struggling for days to get through on my own. The agent confirmed they received both of my mailed registration forms, but they hadn't been processed yet. She was able to verify my work registration on the spot and said my claim should update to eligible within 48 hours. She also confirmed I'll get backpay for the missed weeks as long as I've been doing my regular payment requests (which I have). Such a relief! Thanks everyone for your help and suggestions!
That's great news! Glad you got it sorted out. Make sure you keep an eye on your claim status over the next few days to confirm it changes to eligible as they promised.
Awesome update! So glad the Claimyr service worked for you too. It's ridiculous how hard it is to get through to TWC on your own, but at least there are solutions that actually work. Hope your claim status updates quickly and you get those backpayments sorted out!
Congrats on getting it resolved! Your experience is a perfect example of why it's so important to speak directly with an agent when dealing with these registration issues. For anyone else reading this thread who might face similar problems, a few key takeaways: 1. Don't panic if your claim shows ineligible due to late work registration - it CAN be fixed 2. Keep doing your payment requests even while ineligible 3. Getting through to an agent (whether by persistent calling or using services like Claimyr) can resolve it immediately rather than waiting weeks for mail processing 4. Always verify that ALL your requirements are met when you speak to an agent - work registration AND work search activities Thanks for updating us with your resolution - it really helps other community members know what to expect and what actually works!
This is such a helpful summary! As someone new to this community, I really appreciate seeing real examples of how these issues get resolved. It's reassuring to know that even when you mess up the timing (like Josef did), there are still ways to fix it and get your benefits back. The step-by-step breakdown and the emphasis on keeping up with payment requests even when ineligible is really valuable advice. Thanks for taking the time to organize all the key lessons from this thread!
Ethan Brown
One more thing about your situation - timing matters. TWC looks at your base period (first 4 of the last 5 completed calendar quarters before filing). If your Oklahoma employment falls within this period, those wages can be included. Make sure when you file that you understand exactly which quarters will be considered for your base period. Also, prepare for your claim to take longer to process than normal. Interstate claims typically take 4-6 weeks instead of the usual 2-3 weeks because of the communication between state agencies. If you need immediate assistance while waiting, consider applying for SNAP benefits or contacting local assistance programs.
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GalacticGladiator
•This base period stuff confused me so much when I filed! Wish they explained it better on the website.
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Emma Anderson
Just wanted to add something that might help - I went through a very similar situation last year (worked in Louisiana, then moved to Texas for my husband's job). The good news is that following a spouse for employment IS considered good cause in Texas under certain circumstances. You'll want to emphasize that the move was necessary for your family's financial well-being when you explain your situation. One tip that saved me a lot of headache: when you fill out the online application, there's a section that asks about "other states where you worked" - make sure you check YES and list Oklahoma. This triggers the system to automatically request your wage records from Oklahoma. If you miss this step, you'll have to call later to add it, which is a nightmare. Also, keep detailed notes of everything - dates you filed, confirmation numbers, any correspondence. Interstate claims can get messy and having good records helps a lot if you need to appeal or follow up. Good luck!
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Hannah Flores
•This is incredibly reassuring to hear from someone who went through the exact same situation! I'm definitely going to make sure I check YES for other states when I file. Quick question - when they evaluated whether following your husband was "good cause," did you have to provide specific documentation about his job offer, or was your explanation enough? I want to make sure I have everything ready before I submit my application.
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