TWC approved my claim but no payment showing - severance pay confusion?

Your severance is absolutely the issue here. TWC considers severance pay as disqualifying income during the weeks it's allocated to. Since you got a lump sum, they'll divide the total amount by your weekly benefit amount to determine how many weeks you're disqualified from receiving benefits. For example, if your severance was $4,500 and your weekly benefit amount is $750, you'd be disqualified for 6 weeks after your initial claim. This is why you're approved but not receiving payment yet. To see payment status, log into your TWC account, go to "Claim and Payment Status" and then "Payment Information." If no payments have been made, it won't show anything yet.

I had the same exact problem last year! The system is so confusing because they don't clearly explain the severance thing. YES you absolutely MUST continue requesting payments every two weeks on your assigned day, even during the disqualification period. If you don't, your claim could be cancelled completely and you'd have to start over. The good news is that once your disqualification period ends, you'll start receiving benefits automatically as long as you've been doing your payment requests and work searches. Hang in there!

the TWC system is GARBAGE!!! they always say different things depending on who you talk to or what number you call. i was approved too but didn't get paid for 2 MONTHS because of some "system flag" that nobody bothered to tell me about until i finally got through to someone who actually knew what they were doing. Bet you anything they're holding your money hostage because of some tiny detail in your application that doesn't match what they want. They LOVE looking for reasons not to pay people!!

I got a severance too when I left my job in January. Just keep doing your payment requests every 2 weeks and your work searches (3 per week). My payments started automatically after my severance period was over. It was exactly 5 weeks for me.

When I was trying to deal with my TWC claim last month, I discovered Claimyr (claimyr.com) and it was a game-changer. I was calling for days with no luck, then used their service and got connected to a TWC rep in about 15 minutes. They basically hold your place in line so you don't have to keep redialing. Saved me hours of frustration! They have a demo video that shows how it works: https://youtu.be/V-IMvH88P88?si=kNxmh025COIlIzKh. Definitely worth it to get a straight answer about your severance situation.

The confusion between the different phone lines is bcause the atuomated system just tells you if a request was SUBMITTED not if it was PROCESSED or APPROVED for payment. So one system sees your submitted request while the live person is looking at whether a payment was actually authorized. Also you need to check your determination letter in your correspondence inbox on the TWC portal. It will tell you exactly how many weeks your disqualified for due to severance. It should say something like "disqualified from [date] to [date] due to receipt of severance pay.

Make sure you're still fulfilling your work search requirements during the disqualification period! Document everything. TWC requires 3 work search activities each week. If you don't do them during the disqualification period, they can deny your benefits once that period ends. Also, remember that your benefit year lasts for 52 weeks from when you applied, but you only get 26 weeks of actual benefits within that time. The weeks you're disqualified for severance still count against your total 26 weeks of benefit eligibility.

My friend said they got back pay for all the weeks they were waiting but I never did. Anybody know if thats a thing?

Thanks everyone for the helpful information! I found my determination letter and now understand why I'm not receiving payments yet. I'll keep submitting my payment requests every two weeks and doing my work searches until the disqualification period ends. At least now I know what's going on instead of being in the dark! One last question - will TWC send me any kind of notification when my payments are about to start, or do I just need to watch my bank account?

Just went through this exact same situation a few months ago! The severance confusion is SO common - TWC really needs to explain this better upfront. I was also panicking thinking something was wrong with my claim. A few tips from my experience: - Set a calendar reminder for when your disqualification period ends so you know when to expect your first payment - Keep all your work search documentation organized (I use a simple spreadsheet with company names, dates, and contact info) - If you haven't already, sign up for direct deposit in your TWC account - it's much faster than waiting for a debit card The waiting is really stressful, especially when bills are due, but once your payments start they'll come regularly as long as you keep up with your biweekly requests. You've got this!

I went through this exact same situation last year! The severance disqualification is probably the most confusing part of the whole TWC process because they don't explain it clearly when you apply. A few things that helped me during my waiting period: - I created a simple document tracking my payment request dates and work search activities (saved me so much stress later) - Double-check that your direct deposit info is set up correctly in your account - mine had a typo in the routing number that would have delayed my first payment by weeks - The TWC mobile app actually shows your payment status more clearly than the website sometimes Also, don't stress too much about the different phone systems giving you different info - that's unfortunately normal. The automated line and the live reps access different databases that don't always sync up immediately. Once your disqualification period ends and payments start, they're usually pretty reliable. The hardest part is just getting through this initial waiting period when you don't know what's going on!

I'm dealing with almost the exact same situation right now! Filed my claim about 3 weeks ago after being laid off, got approved, but no payments yet. I also received severance as a lump sum and reported it on my application. Reading through all these responses has been incredibly helpful - I had no idea that severance gets divided by your weekly benefit amount to determine the disqualification period. That explains so much! I was starting to panic thinking there was an error with my claim. I'm definitely going to check my correspondence inbox for the determination letter to see exactly when my disqualification period ends. And I'll make sure to keep submitting those biweekly payment requests even though I'm not getting paid yet - I almost made the mistake of skipping them! Thanks to everyone who shared their experiences. It's such a relief to know this is normal and that payments will start once the severance period is over. The TWC system really could do a better job explaining this upfront instead of leaving people confused and worried.

I'm going through something similar right now! Filed my claim 2 weeks ago after a layoff and got approved, but haven't seen any payments yet. I also received a severance package that I reported on my application. Reading through everyone's responses has been so helpful - I had no idea about how severance affects the payment timeline. I was getting really worried that something was wrong with my claim, especially since the different TWC phone numbers were giving me conflicting information. I'm going to check my correspondence inbox right now for that determination letter to see exactly how long my disqualification period is. And I'll definitely keep submitting my biweekly payment requests and doing my work searches even during the waiting period. It's such a relief to find this community and realize this confusion is totally normal. TWC really needs to do a better job explaining the severance situation upfront instead of leaving people in the dark! Thanks everyone for sharing your experiences - it's made this whole process so much less stressful knowing what to expect.

Just wanted to add my experience here since I went through this exact same thing last year! Got laid off, received severance as a lump sum, reported it honestly on my TWC application, got approved but then... nothing. No payments for weeks. I was panicking just like you, calling constantly and getting different answers from different reps. Finally figured out it was the severance causing the delay. What really helped me was calculating it myself - I took my total severance amount and divided it by what my weekly benefit amount would be (you can estimate this from the TWC calculator online). That gave me a rough idea of how many weeks I'd be disqualified. The key things that saved my sanity: - Found my determination letter in the correspondence section (like others mentioned) - Set up direct deposit immediately so there wouldn't be delays once payments started - Created a simple calendar reminder for when my disqualification period would end - Kept doing my work searches religiously even during the waiting period The hardest part is just not knowing what's happening. Once I understood the severance timeline, the anxiety went way down. Your payments WILL start automatically once that period ends, as long as you keep up with your biweekly requests and work searches. Hang in there - this is probably the most stressful part of the whole process, but it does get better once you know what's going on!

I'm currently going through this exact same situation! Filed my claim about 10 days ago after being laid off, got approved, but no payments yet. I also received a severance package that I reported on my application. This entire thread has been incredibly eye-opening - I had absolutely no clue that severance gets divided by your weekly benefit amount to create a disqualification period. No wonder I haven't received any payments yet! I was starting to think there was some kind of system error or that I had filled something out wrong on my application. I'm going to log into my TWC account right now and check that correspondence inbox for my determination letter. Based on what everyone's saying, that should tell me exactly when my disqualification period ends so I can stop wondering and actually have a timeline to work with. Really grateful to have found this community - it's such a relief to know this confusion is completely normal and that so many others have successfully navigated through it. TWC definitely needs to be way more upfront about explaining how severance affects your payment timeline instead of leaving people stressed and in the dark about what's happening with their claims!