TWC approved me but payment blocked - decision letter confusion about job separation

same thing happened to me in January!!! TWC is a MESS. they approved me then said they needed to verify my separation then approved me AGAIN and still no $$. took almost 2 months to get my first payment. keep calling but u never get thru to anyone its ridiculous

This sounds like a common TWC system issue where your claim has multiple determination letters with conflicting information. What's happening is that your claim was likely flagged for a secondary review after the initial approval. The block pay reference means they have a temporary hold on disbursing funds until this secondary review is complete. A few things you should do: 1. Make sure you're continuing to request payments on your scheduled days, even if you're not receiving money yet 2. Print and save all determination letters for your records 3. Check your correspondence inbox daily for any new requests for information 4. Verify your payment method is correct in the system (direct deposit or debit card) This should resolve itself once the secondary review is complete, but if it goes beyond 3 weeks, you'll need to speak with a claims specialist.

this is why i hate TWC they cant even get their own paperwork straight lol one letter says yes another says wait another says mayb?? make it make sense!

There's a specific code on your determination letter that explains the exact reason for the payment block. Look on the right side of the letter for something like "BYE-" or "BLOCK-" followed by a number. That code tells you exactly what's holding things up. In your case, it sounds like you have a "pending issue" related to your job separation that's triggering a secondary review. Even though you received an initial approval letter, the system might have flagged something during processing that requires additional verification. Try calling (800) 939-6631 and using the automated system to check for any pending issues on your claim. Sometimes it gives more specific information than the website. If you can't get through to a representative, you can also email TWC through your online account portal, but response times are typically 10-14 business days. If you need to speak with an actual person at TWC (which is probably what you need at this point), I'd recommend trying Claimyr (claimyr.com). I was stuck in a similar situation back in January and couldn't get through to anyone after trying for weeks. Claimyr got me connected to a TWC agent in about 30 minutes. They have a video showing how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. It saved me so much frustration after weeks of busy signals and disconnections.

BLOCK-7 is specifically related to separation verification. Even though they previously verified your separation, sometimes the system requires a secondary review if certain keywords or situations are detected in your application. Here's what typically happens: 1. Initial approval based on submitted documentation 2. System flags for secondary review during processing 3. Payment block placed while review occurs 4. Second determination letter issued once review completes When you DO get through to TWC, ask specifically about the BLOCK-7 code and request an expedited review. Mention that you've already been approved once and are experiencing financial hardship due to the delay. They can sometimes prioritize these cases. Also, check your WorkInTexas.com account to make sure your work search activities are properly logged. Sometimes payment blocks occur when the system doesn't recognize your work search activities, even though that's not what the letter states.

I went thru this EXACT thing last month! It's so frustrating like they can't even read their own determination lettrs?? What worked for me was I emailed my state representative (look up who represents your district) and they have special TWC liaisons who can cut through the red tape. My payment was fixed within 48 hours after my rep's office contacted TWC. Worth a shot while you're trying to get thru on the phone!

are u sure your answering the work search questions right on the payment request? i got approved but didnt get paid for like 3 weeks cuz i was answering one question wrong lol. the wording is super confusing

Did you get this resolved? I'm curious if contacting your state rep or using Claimyr worked out for you. I'm dealing with something similar now (except my block code is different) and wondering what the most efficient solution was in your case.