UPDATE: I got through this morning! Called at exactly 7:00 AM and only had to wait about 15 minutes. The agent was able to unlock my account while I was on the phone. She said they're backed up with form requests right now, and calling is definitely faster if you can get through. My advice to anyone with this problem - call early in the morning! And thanks everyone for your help!

Great to see you got it resolved! For anyone else dealing with this, I'd also recommend keeping a record of when your account gets locked and what you were doing beforehand. I noticed mine always seemed to happen after I'd been away for a few weeks and then tried to log in multiple times when I forgot my password. Now I'm more careful about password attempts and haven't had issues since. The early morning calling strategy really does work though - seems like that's when they have the most agents available.

I just went through this exact situation last month! Here's what worked for me: 1. I couldn't attend my RESEA due to a family emergency 2. Called the number on the letter 15+ times with no answer 3. Went to the TWC website and found my assigned workforce center's direct email 4. Sent an email explaining my situation with detailed documentation 5. Still got a temporary suspension notice a week later 6. Finally got through to TWC using the Tele-Serv number (not the one on the RESEA letter) 7. Explained everything, they reinstated my benefits and rescheduled The key was having documentation of both the emergency AND my attempts to contact them beforehand. Take screenshots of weather alerts, flood warnings, and document every call attempt with timestamps. Even if you miss it, with proper documentation they should restore your benefits retroactively.

hey did u figure this out? my RESEA is next week and now im worried about missing it

UPDATE: I wanted to thank everyone for the helpful advice! I spoke with my HR department and showed them the handbook section about salary continuation. They're processing it now and said I should be covered for this week at 60% of my normal pay. Not perfect but WAY better than nothing! Also talked to my landlord who said he'd work with me if the payment is a few days late. Sometimes just asking directly for help works better than I expected. Thanks again everyone!

This is such a great outcome! Your experience is a perfect example of why it's so important to thoroughly read through your employee handbook - there are often benefits and protections that people don't know exist. The salary continuation benefit you found is exactly the kind of safety net that should bridge these gaps between sick leave and other programs. Also really glad to hear your landlord was understanding. Many landlords would rather work with a good tenant who communicates proactively than deal with the hassle of eviction proceedings. Hope your recovery goes smoothly and you're back to 100% soon! Thanks for updating us - it's helpful for others who might find themselves in similar situations to see that there can be solutions beyond just TWC unemployment benefits.

also don't 4get to do your work searches!! my friend got approved but then got her benefits cancelled bc she forgot to do the 3 searches every week. you gotta do them even while waiting for approval

Hey Diego! I went through this exact same situation about 6 months ago. "Potentially eligible" is actually a good sign - it means you meet the basic requirements and TWC is just doing their standard investigation before making the final decision. Since you were fired for performance issues without any written warnings, you're likely in good shape. TWC distinguishes between "misconduct" (like stealing, fighting, or willfully violating policies) and just not meeting performance standards. Struggling with unrealistic sales targets that kept increasing is definitely not misconduct. A few tips based on my experience: - Keep requesting your weekly payments even while waiting for final approval - Start your work search activities immediately (3 per week minimum) and log them in the TWC system - Check your correspondence inbox daily for any questionnaires about your job separation - If your employer contests the claim, you might get a phone interview from TWC - just be honest about what happened The whole process took about 3 weeks for me from filing to getting my first payment. The ID.me verification was the longest part - took about 6 days. Hang in there, it sounds like you have a solid case!

When I was on unemploymnt last yr they would always pay me on Tuesdays after i did my request on Sunday. sometimes it took til Wednesday if there was a holiday. Hope that helps!

Just wanted to add that you should also check if your employer contested your claim - that can delay or reduce payments. In my case, my former employer initially contested saying I was fired for misconduct (which wasn't true), and it held up my benefits for almost a month while TWC investigated. Eventually they ruled in my favor, but it was stressful not knowing when I'd get paid. If there's any dispute, you'll see it in your correspondence section on the TWC website. Fingers crossed yours goes smoothly!