
Ask the community...
Hey everyone, I'm completely stuck with my unemployment claim and losing my mind. I verified through ID.me over 2 weeks ago (got the green checkmark and confirmation email), but my TWC claim is still showing 'pending ID verification' when I log in. I've called TWC literally 63 times this week - either busy signal or disconnected after 2+ hours on hold. I even tried contacting ID.me support who said everything looks fine on their end! My rent is due next week and I'm seriously panicking. Has anyone dealt with this weird glitch where TWC doesn't recognize your completed ID.me verification? Any suggestions on how to get through to an actual human at TWC?
bring your id, social security card, and any emails from id.me showing you completed verification. also the determination letter if you got one.
Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!
I just found out the TWC intercepted my $2,900 tax refund because I apparently didn't upload my employment documentation to WorkInTexas.com within their deadline. No one told me I had to do this! I got benefits for about 2 months last year before finding a new job, and never received any notifications about needing to upload anything after I stopped claiming. Now they're saying I was 'overpaid' because I didn't meet the workforce registration requirements. Has anyone else dealt with this? Is there ANY way to get my refund back? I was counting on that money for car repairs and now I'm completely stuck.
I tried the Claimyr service someone mentioned above when TWC randomly stopped my payments for "work search verification" - it actually did get me through to someone in about 20 mins when I'd been calling for 3 days with no luck. The agent was able to fix my issue right away. Might be worth trying if you keep getting busy signals.
UPDATE: Finally got through to TWC this morning after trying that Claimyr service! The agent explained that even though I missed the appeal deadline, I can still submit a Request to Reopen the Appeal which basically asks for a late appeal due to good cause. She said my reason (not understanding the determination letter) might qualify, especially since I never received clear instructions about the workforce registration requirement. She's sending me both the appeal form and the hardship waiver form, and suggested I submit both at the same time. Fingers crossed this works! Thanks everyone for the advice - I'll update again when I hear something.
my bf had this same question wen he did his taxes!!! its sooooo confusing how they make these tax forms the same for every state when some states dont even have income tax!!!!
Just to clarify for anyone else finding this thread - the 1099-G form from Texas Workforce Commission will typically only have these boxes filled out: - Box 1: Unemployment compensation amount - Box 4: Federal income tax withheld (if you elected to have taxes withheld) - Box 5: RTAA payments (usually not applicable for most people) - Box 9: Market gain (not related to unemployment) Boxes 10b (state income tax withheld) and 11 (state identification number) will either be empty or not even on your form because Texas doesn't have state income tax. This is normal and nothing to worry about when filing your taxes.
i think my employer is deliberatly taking there time to respond to twc. been waiting 3 weeks already. there mad i got laid off and filed for unemplyment. can twc aprove me without them responding??
Yes, TWC can make a determination without employer response. By law, employers have 14 calendar days to respond to a TWC notice. If they don't respond within that timeframe, TWC is supposed to make a determination based on the information available. However, in practice, this sometimes takes longer, especially during busy periods. If you've been waiting more than 14 days, call TWC and specifically ask if they can process your claim without the employer response since the deadline has passed. Reference the 14-day response window in your conversation.
does anybody know how long it takes to get the debit card? they said my payment was approved but i dont have the card yet
The U.S. Bank ReliaCard typically takes 7-10 business days to arrive after your first payment is processed. You can call U.S. Bank at 800-657-6343 to check the status of your card shipment. If it's been more than 10 business days, they can expedite a replacement. Pro tip: set up direct deposit instead through your TWC account - it's faster and more convenient than the debit card.
Great to hear your payment came through! For anyone else reading this thread in the future, here's a quick summary of what to expect with TWC payment timing: - First payments typically take 3-7 business days after the initial payment request - Subsequent payments are usually faster (2-3 business days) - Direct deposit is faster than debit card payments - Having a "clean" claim with no issues is key to getting paid quickly - Always keep your contact information updated in the TWC system - Make sure your work search requirements are being met and documented And remember to request payments on your assigned day to avoid further delays!
Just to clarify for everyone: TWC's official policy is that you have 14 days from your designated filing date to request payment. After that, those weeks become ineligible for payment unless you have good cause (which requires additional paperwork and approval). If you know you'll miss your filing date, you can either: 1. File early by calling TWC directly 2. File within the 14-day window after your regular date 3. Request an exception for good cause if outside the 14-day window It's always best to contact TWC directly rather than missing a payment request entirely. Missing consecutive payment requests can sometimes result in your claim being deactivated.
The 14-day filing window information is in the TWC Claimant Handbook, section 4.2 "Requesting Benefit Payments" (page 27 in the current version). You can find the handbook on the TWC website under Resources > Publications > Unemployment Insurance. It states: "If you miss your filing day, you may call on any business day during the following two weeks." After that period, you need to contact TWC directly to determine if those weeks can still be paid.
The first payment usually takes longer than subsequent ones. Mine took 4 business days the first time but now they come pretty regularly 2 days after processing. Also if the 11th was a weekend day, it wouldn't start processing until Monday the 13th really.
UPDATE: The money finally hit my account this morning! Seems like it takes exactly 3 business days with Wells Fargo. Thanks everyone for your help and reassurance - I can stop panicking about rent now. I'll know what to expect for future payments!
Great news! Yes, Wells Fargo is known to take the full 3 business days for processing. Now that you know the timeline, you can plan accordingly for future payments. Make sure you keep up with your work search requirements (3 activities per week) so there are no interruptions to your benefits.
So frustrated right now! TWC just took $2,850 from my account claiming I had an "alleged overpayment" from last year. I never received any notice about this until the money was already gone! I completed the ID.me verification process as requested (which was a nightmare itself) and finally got through to a TWC agent on Friday after calling non-stop for 3 days. The agent said it would take "up to 24 hours or so" for any change to appear on my account. It's been over 48 hours now and still nothing has changed. My account still shows the deduction and no explanation. Has anyone dealt with a similar situation? How long did it actually take for your account to update after ID.me verification? I'm worried this money is gone forever and I really need it for rent next week.
Just wanted to update - a friend of mine was in this exact situation last week. She used Claimyr to get through to TWC, and the agent she spoke with was able to see that her ID.me verification had actually completed successfully in their system, but there was a secondary review flag that was holding up the process. The agent removed that flag while she was on the phone, and her account was updated and money restored within 48 hours. Sometimes you just need to get to the right person who can see what's actually happening in their system.
Jayden Hill
anyone else notice how they approve claims right AFTER your bill due dates? happened to me and 3 other ppl i know. seems suspicious lol
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Lucy Lam
•OMG YES!!!! I swear they do it on purpose!!!!
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LordCommander
Quick update for anyone following this thread: As of January 2025, TWC is stating on their website that the average processing time for standard unemployment claims (not involving disputes) is 16-21 business days. This is longer than their pre-pandemic average of 10-14 days. If your claim goes beyond 21 business days without any update, that's when you should try to contact them for status. Make sure you're checking your correspondence inbox daily, as they may request additional information which could delay your claim further.
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Isabella Tucker
•Thank you! Just checked today and I'm at day 9 of waiting, so looks like I have a bit more to go based on the current timelines. Really appreciate everyone's input on this.
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