Texas Unemployment

Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

AstroAce

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Totally normal for TWC to be inconsistent with payment timeframes. My payments last year would vary between 2-7 business days with no rhyme or reason. The important thing is making sure your payment request status eventually changes from "received" to "processed." If it stays on "received" for more than a week, that's when you should worry. Also, do you have any earnings to report for that second payment request period? Sometimes that can slow things down as they need to calculate your partial benefit amount.

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Emma Davis

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No, I didn't have any earnings to report that week. I've been completely unemployed since getting laid off last month. But I just checked again and it finally changed to 'processed' about an hour ago! So hopefully that means I'll get the deposit tomorrow.

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Malik Johnson

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That's great news! When the status changes to 'processed,' it typically means the funds have been sent to your bank or payment method. You should see the deposit within 1-2 business days, depending on your bank's processing time. If you have direct deposit, it's often faster than the TWC debit card option. For future reference, TWC payment processing can follow this general timeline: - Payment Request Received → Initial acknowledgment of your request - Processing → TWC is reviewing your request - Processed → Payment has been approved and sent Glad to hear you'll likely receive your funds soon! For ongoing claims, it helps to request payment on your designated day and keep good records of all your work search activities.

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Emma Davis

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Thanks everyone for the help! The payment just hit my account this morning. I guess I'll just need to be more patient with future payments and not expect them to always come as quickly as the first one did. Still weird how inconsistent the timing is though!

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I swear the TWC system is DELIBERATELY CONFUSING just to trip people up!!! I had the exact same question last month about my student loan disbursement and spent DAYS trying to figure it out. The payment request just asks "did you work" and "did you earn money" - if it's a LOAN, you didn't EARN it, so logically it shouldn't count! But trying to get a straight answer from TWC is impossible!!

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Mei Zhang

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OMG yes! It feels like walking through a minefield sometimes. I've been stressing about this all day.

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So this is slightly off-topic but when I was dealing with a reporting question like yours, I found it super helpful to check the TWC Claimant Handbook. They have a PDF version on their website that gets into the details of what counts as income. It specifically talks about reportable earnings being from services performed (aka work). Loans definitely don't qualify as that.

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Great suggestion! The Claimant Handbook is definitely a useful resource. To add to this, when you're completing your payment request, TWC specifically asks "Did you work?" and "Did you earn wages?" - receiving a loan doesn't involve working or earning wages, so it wouldn't be reported in your payment request. Keep in mind that while loans aren't reportable for unemployment purposes, different rules may apply for other government programs like SNAP or Medicaid.

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Pro tip: call right when they open at 7am! I got through in about 20 minutes when I called at opening time. If you wait until later in the day it's practically impossible.

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Thanks for the tip! I'll set my alarm for tomorrow morning and try right at 7am.

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Mia Alvarez

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Any update? Were you able to get through and request your backdated payments? The system can be frustrating but don't give up - you're entitled to those benefits as long as you meet the eligibility requirements for each week.

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UPDATE: Success! I used the Claimyr service that was recommended and got through to TWC in about 30 minutes this morning. The rep was really helpful and filed all my back payments! She said they should be processed within 2-3 business days. Such a relief! Thanks everyone for the advice and encouragement.

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TWC demanding repayment after I quit daycare job due to documented child abuse - can I appeal?

I'm in a horrible situation and desperately need advice. I was terminated from my main job in August and qualified for unemployment benefits shortly after. In September, I took a part-time position (10 hours weekly) at my daughter's daycare facility while continuing my job search. The pay was minimal so I remained eligible for partial unemployment and continued filing my payment requests. During my employment at the daycare, I witnessed multiple instances of child abuse, neglect, and unsanitary conditions that were absolutely shocking. I documented EVERYTHING - sent multiple emails and texts to the director about these issues, took photos of unsafe conditions, and eventually filed a formal complaint with Texas Child Care Licensing. Their investigation found numerous violations (I have copies of their reports). After enduring this for 2 months and seeing minimal improvements despite the state's involvement, I resigned in November and immediately withdrew my daughter from the facility. I continued receiving partial unemployment until my last payment request on December 11. Yesterday I received a determination letter from TWC stating I owe back nearly $4,100 in benefits received after quitting the daycare job! They're claiming I left without good cause connected with the work. This seems completely wrong to me. Isn't documented child abuse and unsafe conditions considered good cause for leaving employment? I have extensive evidence including the state licensing investigation results. Has anyone successfully appealed something like this? I'm panicking about this repayment amount and want to know if I have a chance with an appeal. What documentation should I include? Do I need to get statements from other parents who pulled their kids out for similar reasons?

Paolo Bianchi

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Did anyone else read that new Austin daycare exposé article last week?? The conditions in some of these places are HORRIBLE and the state does almost nothing!! OP I totally believe your story and hope TWC does too!!

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Just wanted to add - make sure you request a telephonic hearing if possible. It's usually less stressful than appearing in person, and you can have all your documentation spread out in front of you during the call. When TWC schedules your hearing, they'll send instructions about how to submit evidence beforehand - follow those instructions EXACTLY and submit everything at least 3 business days before your hearing date. Also, after submitting your appeal, keep an eye on your mail. TWC will send a hearing notice with the date/time, usually 2-3 weeks after you file your appeal. If you miss your hearing, it's extremely difficult to get it rescheduled.

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TechNinja

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Thank you for these tips! I've started organizing all my evidence chronologically. Should I also request my daughter's attendance records from the daycare to prove when I withdrew her, or is my resignation letter enough?

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If you can get those attendance records, definitely include them! The more documentation showing the timeline of events, the better. Also include any communications about withdrawing her that mention safety concerns as the reason.

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GalacticGuru

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Has anyone else noticed that the TWC system seems to be running slower than usual this week? Not just for payment processing but like everything? I tried to update my work search log yesterday and the website kept timing out. Wonder if they're doing system updates or something.

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They're actually in the middle of a system update this week - it was mentioned in the fine print at the bottom of the homepage. Apparently they're upgrading the payment processing system through Thursday, which might cause additional delays or glitches. Just something else to be aware of.

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Thanks for mentioning this! I don't think I would have noticed that fine print. Feels like everything is working against me getting paid on time this week... ugh.

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UPDATE: Just checked my portal and the deposit date is showing for tomorrow (Wednesday)! Looks like it was just a one-day delay due to the holiday. Thanks everyone for your help and advice. Hopefully the money will be in my account by Friday and I'll be all set for rent.

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Great news! Glad it's moving forward as expected. The system is pretty reliable once you understand the timing patterns.

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Malik Davis

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Lucky you!! Make sure you still watch your account to confirm it actually arrives!

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NeonNomad

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UPDATE: My check arrived today! It took exactly 5 business days from when it showed as processed on the TWC website. I've also successfully updated my payment method to direct deposit for future payments. Thanks everyone for your help!

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Good to hear! Make sure you're submitting your payment requests on time (every two weeks) and don't forget to log your work search activities. Texas requires three work search activities per week for most claimants. You can enter these directly on the TWC website under the Work Search tab. Many people miss this and end up with payment delays or disqualifications.

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NeonNomad

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Thanks for the reminder! I've been keeping track of my job applications in a spreadsheet so I don't forget. Do volunteer activities count toward the work search requirement?

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Volunteer work typically doesn't count toward your required work search activities unless it's part of a specific TWC-approved program. Focus on job applications, résumé submissions, networking events, and job interviews - these are the activities TWC considers valid work search efforts.

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Nora Brooks

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When you file your appeal, remember to submit it in writing and keep a copy of everything. You can submit through the TWC portal or by mail, but the portal is faster. In your appeal letter, I'd recommend: 1. Clearly stating you misunderstood the reporting requirements for gig work 2. Providing exact amounts earned each week from Lyft (with documentation) 3. Requesting that they recalculate your benefits as partial payments rather than denying eligibility entirely 4. Mentioning that this was your first time on unemployment and that you'll correctly report all income going forward If your appeal hearing is conducted by phone, be extremely prepared with all your documentation organized. Answer questions directly and honestly. Don't get defensive even if the hearing officer seems accusatory - that's just part of their job.

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This is incredibly helpful advice! I'll follow all of these steps. Do you know approximately how long it takes from filing the appeal to having the hearing?

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Nora Brooks

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Currently, the TWC is scheduling appeal hearings about 5-7 weeks after filing. It used to be faster, but they've been backlogged since the beginning of the year. Just keep making your payment requests (reporting all income correctly) while you wait.

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Did you finally get through to anyone at TWC yet? Curious if Claimyr worked for you because I'm in a similar situation with unreported income (mine was from tutoring).

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I actually did use Claimyr yesterday and got through to someone in about 30 minutes! The TWC rep confirmed I can appeal and said to make sure I include ALL my Lyft earnings documentation with specific dates. She said they're seeing a lot of these cases with gig workers and that honest mistakes can sometimes get the fraud designation removed, which lowers the penalty. I've already filed my appeal through the portal with all my documentation attached.

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OK so TECHNICALLY the waiting week is still YOURS but TWC makes it nearly IMPOSSIBLE to claim it!!! They KNOW most people never go back and request it after finding work. It's just another way they KEEP YOUR MONEY!!! I bet MILLIONS of dollars in waiting weeks never get paid out because of this ridiculous 6-week work requirement!!! So frustrating!!

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While the system isn't perfect, the 6-week work requirement is designed to encourage reemployment. The waiting week policy has been part of Texas unemployment for years - it's not designed to keep your money, but rather to verify you've successfully returned to the workforce before paying that additional week.

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It's still a BARRIER designed to make it harder to get YOUR money! Why not just pay it automatically when you report 6 weeks of work? Instead you have to REMEMBER to request it and navigate their horrible phone system! It's intentionally difficult!

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Lucas Schmidt

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For your planning purposes, here's exactly what will happen with your final payment: 1. You'll receive your regular weekly benefit amount ($754 after taxes) one last time 2. Your claim will then show as exhausted 3. If you're still unemployed, you should immediately file for EB (Extended Benefits) if they're currently available in Texas 4. Remember to continue your work search activities (minimum 3 per week) even during the transition Don't forget that once you do find employment, you need to work for 6 consecutive weeks and then specifically request the waiting week payment. Mark your calendar with a reminder as many people forget this step.

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Thank you so much for the detailed explanation! I wasn't aware of Extended Benefits - I'll look into whether those are available right now. And I'll definitely set a reminder about the waiting week for when I do find work.

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Dmitri Volkov

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hey so i think noone mentioned this but if ur claim has any problems they might put a hold on ur payments and u wont get anything until its cleared up. happened to me bc they needed extra identity verification and i didnt see the message in my correspondence inbox for like a week lol. def check ur inbox regularly!!

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LilMama23

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EXACTLY what I was saying!!! They hide these "issues" in their system and expect you to somehow KNOW about them. Meanwhile your bills are due and they don't care at all. The whole system is designed to PREVENT people from getting their money!!!

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One last thing to note about the payment schedule: while you request payment biweekly, your work search requirements are weekly. So you need to complete at least 3 work search activities each week (that's the current requirement for most counties in Texas). When you request payment, you'll report your work search activities for each of the two weeks separately. Keep good records of all your activities in case TWC requests verification. Also, pay attention to your correspondence inbox in your TWC account. TWC sends important notices there rather than to your email, and missing those can cause payment delays.

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Klaus Schmidt

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Thanks, I'm definitely keeping detailed records of all my job applications and other work search activities. I've been checking my correspondence inbox daily too. I appreciate everyone's help - this has cleared up my confusion about how the payment schedule works!

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Wait has he had ANY job since getting let go last year? Even part time work? Because if he got a new job and then lost THAT job within the last year, he could possibly file based on the newer job loss!

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He did some handyman work for cash over the summer but nothing with actual payroll. I don't think that would count, would it?

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Luca Romano

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Unfortunately, cash work wouldn't establish a new base period since those wages weren't reported to TWC through an employer's quarterly wage reports. Only W-2 employment or properly reported 1099 work (where the employer paid unemployment taxes) would qualify for establishing a new claim.

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Sean Doyle

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Sorry to hear about your father in law's situation. My neighbor went thru something similar last year. The missed benefits hurt but the silver lining was that WorkForce Solutions helped him with his resume and he found a better job than his old one within 2 months!

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That's encouraging to hear! I think he's been feeling too old to start something new, but maybe with some support he'll feel differently.

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