TWC took money for alleged overpayment after ID.me verification - how long for account update?

omg same thing happened to me!!!! they took $1880 last month saying i was overpaid but i KNOW i reported everything correctly every time. did the stupid id.me thing and they told me 24-48 hrs too but it took a full WEEK before the money came back. hang in there

A WEEK?? I can't wait that long! Did you have to keep calling them or did it just show up automatically after a week?

The ID.me process is so broken!!! I went through this in January and TWC took nearly $4200 from me for an \

2 WEEKS?? That's insane. Did you do anything special to get them to finally fix it? I'm on day 5 of this nightmare.

I kept detailed records of EVERY call - who I spoke with, time, date, what they promised. Finally got a supervisor named Marcus who actually helped. Ask specifically for a supervisor review of your case. Don't let them push you off!!

I work with unemployment cases regularly, and I can shed some light on what's happening. TWC is currently conducting a major audit of 2024 claims, especially focusing on identity verification. The \

Thank you for this detailed explanation! The agent never mentioned an appeal process. I haven't received any formal notice though - the money just disappeared from my account balance. Does that mean I should still be expecting an official overpayment notice in the mail? Should I file an appeal preemptively?

If you haven't received a formal Notice of Overpayment Determination, check your correspondence inbox on the TWC portal first - they often send electronic notifications instead of physical mail now. If nothing's there, you can't appeal yet since you don't have a determination to appeal. In this case, I'd recommend calling again and specifically asking for the status of your identity verification and whether a determination letter has been issued. Make sure to document the call details (representative name, ID number, date/time).

After dealing with this EXACT situation last month, I finally found a solution that worked. I was getting nowhere with the regular TWC phone number - constant busy signals, disconnects, or agents who couldn't help.\n\nI discovered a service called Claimyr (claimyr.com) that got me through to an actual TWC agent in about 20 minutes instead of spending days redialing. They have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh\n\nOnce I got through to a real person, I explained my ID.me verification was complete but my account still showed the overpayment. The agent was able to expedite the review and my funds were restored in 2 days. Sometimes you just need to talk to the right person!

wait is this legit? sounds too good to be true with how impossible it is to reach anyone at TWC

It's definitely legit. I was skeptical too but was desperate after trying for 3 days straight to get through. The service connects you to the same TWC agents, it just helps you bypass the busy signals and endless hold times. Made a huge difference in getting my issue resolved.

Hey just wanted to say if your waiting on id.me verification make sure u also check ur spam folder I almost missed an important email from them asking for additional documents. they sent me like 3 emails and all went to spam!!! took me 9 days total to get everything fixed and money back in account

Thanks for the tip! Just checked my spam folder and found nothing yet, but I'll keep checking daily. Did your TWC account show any kind of status update during those 9 days or did it just suddenly change when resolved?

it just suddenly changed with no warning. one day the money was just back in my account and the overpayment notice was gone. no email or anything from TWC. check your payment history tab too thats where i first noticed the change

I went through this in February, and I think there's some confusion about what's actually happening. The ID.me verification and the overpayment are likely two separate issues that happened to occur at the same time.\n\nThe ID.me verification is to confirm your identity for continued claim processing. The overpayment determination is a separate issue where TWC believes you were paid benefits you weren't eligible for.\n\nYou need to address both:\n\n1. Complete the ID.me verification (which you've done)\n2. Appeal the overpayment determination within 14 days of the notice\n\nThe money won't automatically return just because you completed ID.me. You need to formally appeal the overpayment determination by explaining why you believe it's incorrect. This is a separate process entirely.

Oh no, that's not what the TWC agent told me at all! They specifically said once my ID.me verification was processed, the overpayment would be resolved because it was triggered by an identity verification flag. Now I'm even more confused and worried!

It's possible the agent was correct in your specific case - sometimes identity verification issues can trigger automatic overpayment flags. However, to protect yourself, I strongly recommend requesting a detailed explanation in writing about your specific overpayment reason. If it's truly just an identity verification issue, great! But if there's another reason for the overpayment determination, you need to know so you can properly appeal it before the deadline passes.

this whole system is a joke! spent THREE MONTHS fighting an \

THREE MONTHS?? That's absolutely terrifying. I can't go that long without this money. How do I file a complaint with my state representative? I've never done anything like that before.

google your state rep based on your address, most have a \

Just to provide a clear update on current TWC processing times - I've been tracking cases like this over the past month, and the average resolution time after ID.me verification is currently 8.5 business days (close to two calendar weeks). However, about 20% of cases are resolved within 3-5 business days.\n\nTo improve your chances of quicker resolution:\n\n1. Call TWC's main number at 800-939-6631 first thing in the morning (7:00am is best)\n2. Ask specifically for the \

This is so helpful, thank you! I'll try calling right at 7am tomorrow. Quick question - is there a specific reference number or something I should be asking for when I talk to them? I want to make sure I have documentation of everything.

Yes, always ask for a \

Just wanted to update - a friend of mine was in this exact situation last week. She used Claimyr to get through to TWC, and the agent she spoke with was able to see that her ID.me verification had actually completed successfully in their system, but there was a secondary review flag that was holding up the process. The agent removed that flag while she was on the phone, and her account was updated and money restored within 48 hours. Sometimes you just need to get to the right person who can see what's actually happening in their system.