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ID.me verification completed but TWC payments still pending - normal wait time?

I finally got through the ID.me verification process for my TWC claim yesterday (what a headache that was!). My account now shows the identity verification is complete, but I'm still not seeing any payments issued to my account. Does anyone know how long it typically takes for payments to start coming through after identity verification? I've been waiting on benefits for almost 4 weeks now and my savings are nearly gone. Bills are piling up and I'm getting really anxious. The TWC website doesn't give any timeline info and I can't get through on the phone.

congrats on getting thru the id.me stuff! mine took about 5 business days after verification before I saw $$ hit my account. hang in there!

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Thanks! That gives me some hope. Did you have to do anything else after the verification was complete, or did the payments just start automatically?

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The typical processing time after ID.me verification is 3-5 business days, but it can sometimes take up to 10 business days depending on your specific claim situation. If your claim had other issues besides identity verification (like employer response pending or work search documentation), those will need to be resolved separately. Make sure your payment request status says 'processed' and not 'pending' when you log in. Also double-check that you've been requesting payments on your assigned days even while waiting for verification to clear.

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Thanks for this info. My payment request does say 'pending' still. I've been requesting payments every two weeks like I'm supposed to. I guess I'll give it a few more days before panicking.

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Sarah Ali

WHY DOES EVERYTHING WITH TWC TAKE FOREVERRRRR?!?! I had to wait almost THREE WEEKS after id.me before seeing a penny! Their system is completely broken! They expect us to pay bills while they take their sweet time processing our claims. And just wait - they'll probably hit you with some random questionnaire or "additional information needed" notice that resets the whole clock again!!!

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This is exactly why I gave up on my claim last time. Too much hassle for too little money.

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After struggling with similar verification delays, I found a service called Claimyr that helped me reach a TWC agent directly. It got me connected to a real person in about 15 minutes when I'd been trying for days on my own. The agent was able to tell me exactly why my payments were held up and cleared it that same day. Definitely worth checking out if you're stuck: claimyr.com - they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

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I can confirm this works. Used it myself when my ID.me verification wasn't showing up in the TWC system properly. The rep was able to manually note that I'd completed verification and release my pending payments.

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my brother had this happen too and turns out he had a separate issue with his work seperation that was holding everything up but he didnt know it until he got someone on phone. the idme stuff was fine but they had questions about why he left his job. check ur correspondence inbox maybe theres something there u missed?

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Oh no, I didn't even think about that possibility. I just checked my correspondence inbox and there's nothing new there, just the original claim confirmation. I really hope there's not some hidden issue!

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So did you do the ID.me through your phone or computer? I tried on my phone and it kept freezing during the facial recognition part. Wondering if computer works better before I try again.

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I used my computer and it worked fine. I had to try twice because my lighting was bad the first time, but the process was smooth otherwise. I've heard the phone app can be glitchy.

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Just wanted to add: it's very important to keep requesting payments on your assigned biweekly schedule even while waiting for the ID.me verification to clear. Many people make the mistake of thinking they should wait until verification is complete, but this can cause gaps in your claim. For anyone reading this in the future, always continue requesting payments according to your schedule regardless of pending issues. For the original poster: if it's been more than 10 business days since your ID.me verification completed, you should definitely try to reach a TWC agent. They may need to manually update something in your claim.

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This is good advice! I missed one payment request because I thought I had to wait for verification and they made me reactivate my whole claim. Such a headache!

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UPDATE: Finally got through to TWC this morning using the Claimyr service someone recommended here (worth every penny!). Turns out there was a secondary review flag on my account that had nothing to do with ID.me. The agent was able to clear it immediately and said my payments should process within 48 hours. Just wanted to update in case anyone else faces similar issues. Don't wait as long as I did to get help!

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Sarah Ali

Exactly what I said! Always some random flag or review they don't tell you about until you waste hours getting someone on the phone. Glad you got it figured out though.

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