TWC claim stuck after ID verification - waiting for 'separation' confirmation?

The employer separation part can take FOREVER!! Mine took almost 5 weeks because my employer didn't respond to TWC the first time they contacted them. The second time, they finally confirmed I was laid off due to lack of work. Nothing you can do but wait unfortunately. Keep requesting payments every two weeks though even while waiting!

call ur employer HR department and tell them to respond to TWC asap. thats what i did and they took care of it in 2 days after sitting for 3 weeks

The separation verification process typically takes 2-3 weeks, but can take longer if your employer contests your unemployment claim or doesn't respond promptly. By law, employers have 14 days to respond to TWC's request for information. If they don't respond within that timeframe, TWC will usually make a determination based on your statement alone. Make sure you're still requesting payment every two weeks, even while waiting for this to resolve. The system will hold your payments until the issue is resolved, but once approved, you'll receive all back payments you're eligible for. Also, double check your correspondence inbox on the TWC portal. They might have sent you a determination letter or request for additional information that requires your response.

I had the exact same issue last month! After my ID.me verification, I was stuck waiting for "separation confirmation" for almost a month. What finally worked for me was using Claimyr to get through to a TWC agent who could actually help. I kept getting generic responses when calling normally, but through Claimyr (claimyr.com), I spoke with someone who actually looked deeper into my case and found that my employer had responded but the information hadn't been properly processed in their system. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh In my case, the agent was able to manually move my claim forward once they saw the employer had actually responded. Might be worth trying instead of just waiting indefinitely!

this is normal everyon panics but it takes time. my freind waited 7 weeks last year but got all the backpay. just make sure ur doing the work search stuff or they'll deny you later

The separation confirmation process can be extremely frustrating. In my experience working with unemployment claims, there are a few things you can do: 1. Contact your former employer's HR department directly and politely ask them to respond to TWC's verification request. Sometimes a gentle reminder is all that's needed. 2. If you have any documentation of your layoff (severance letter, reduction in force notice, etc.), upload it to your TWC portal under the document upload section. This can sometimes help speed up the process. 3. When calling TWC, specifically ask to speak with a claim examiner or determination specialist, not just a general representative. The general reps often can't see the detailed status of your claim. 4. Request an expedited review due to financial hardship if you're facing immediate financial difficulties. Lastly, make absolutely sure you're completing your payment requests every two weeks, even while waiting. This ensures you'll receive all eligible back payments once approved.

SAME THING IS HAPPENING TO ME RIGHT NOW!!! Been waiting for over a month for "separation confirmation" whatever that means. TWC is a JOKE! They expect us to look for work but can't even process our claims so we can pay our bills. Every time I call they tell me something different too. Yesterday they said it was still processing, today they said there's an issue with my work search. WHICH IS IT???? The whole system is designed to make people give up.

Update: I finally got this resolved! Followed several pieces of advice from this thread. First, I called my former employer's HR department who confirmed they had responded to TWC's inquiry a week ago. Then I used Claimyr to get through to TWC (actually worked, surprisingly) and spoke with a claims examiner who found that my employer's response had been received but was sitting in a processing queue. The examiner manually reviewed it, saw that my employer confirmed the layoff was due to downsizing, and pushed my claim forward. My account updated overnight and now shows payments being processed for all the back weeks! Such a relief. Thanks everyone for your help!

Congratulations on getting it resolved! Your experience is a perfect example of why persistence pays off with TWC. The fact that your employer had already responded but it was just sitting in a processing queue shows how important it is to get someone who can actually look deeper into your case rather than just the surface-level status. Thanks for updating us - it gives hope to others dealing with similar situations. Enjoy those back payments!

This whole thread is incredibly helpful! I'm dealing with a similar situation - filed my claim in early February and have been stuck on "separation verification" for 3 weeks now. Reading through everyone's experiences, it seems like the key is getting to an actual claims examiner rather than the general customer service reps. I'm definitely going to try calling my former employer's HR first to confirm they responded, then use Claimyr if needed. It's frustrating that we have to jump through so many hoops just to get our rightful benefits, but at least there are strategies that work. Mary, thanks for coming back to update us with your success - that gives me hope that persistence really does pay off with TWC!