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Update on the specific process: After you call the TWC Collections department at 512-936-3338, they'll verify your payment history and TOP offset amount. If they confirm you've overpaid, they'll create an "Excess Offset Refund Request." This goes to their accounting department for review, which typically takes 15-20 business days. If approved, they issue a check - not a direct deposit, even if you normally receive benefits via direct deposit. The check will come from the Texas Comptroller's office, not TWC directly. Keep following up weekly if you don't receive confirmation within 3 weeks.
I'm dealing with a similar situation right now! TWC took my $1,850 refund through TOP even though I've been making payments on my overpayment since December. It's so frustrating because I specifically set up the payment plan to avoid this exact scenario. The lack of communication between their systems is ridiculous - you'd think they'd flag accounts that already have active payment arrangements before sending debts to TOP. I'm going to try calling that Collections number someone mentioned. Thanks everyone for sharing your experiences and advice - at least now I know I'm not alone in this mess!
I'm going through this exact same situation right now! Got laid off in January and this is my first holiday delay too. Really appreciate everyone sharing their experiences - it's so stressful when you're budgeting down to the dollar and suddenly your expected payment doesn't show up. The TWC website really should have a clear holiday schedule posted somewhere. Going to bookmark that holiday list Paolo shared so I can plan ahead for the rest of the year. Fingers crossed mine posts tonight like yours did!
So what happened?? Did you go back? Did you quit officially? Did the agency find you a new job?? I'm invested in this story now lol
Update: My recruiter FINALLY called me back this afternoon. She apologized and admitted they've had 3 other people leave that placement in the last month! She's looking for a new assignment for me and said I don't need to go back to that workplace. I'm relieved I don't have to deal with filing for unemployment now, but I'm still shocked a company this dysfunctional is even operating. Fingers crossed the next placement is better!
That's such a relief! I'm so glad your recruiter finally got back to you and that you won't have to deal with that toxic environment anymore. The fact that 3 other people left that same placement in just one month says everything about how bad it really was. You definitely made the right call not going back - no job is worth your mental health and safety. Hope your next assignment is much better!
Yes, a tax return or other official document with your SSN will usually work as a substitute. Bring whatever you have that shows your SSN.
I'm in a similar situation - my benefits ran out about 3 weeks ago and I've been scrambling to figure out what's next. Reading through this thread has been really helpful, especially the info about Workforce Solutions and SNAP. I had no idea about the WIOA program or that they could help with training funding. One thing I'll add - if you're behind on rent, also check with 211 (dial 2-1-1) for local rental assistance programs. They connected me with a nonprofit that helped cover one month of rent while I get back on my feet. Every little bit helps when you're in survival mode. Good luck tomorrow at the Workforce office! Please do update us - I'm planning to visit mine next week and would love to hear how it goes.
Emily Nguyen-Smith
UPDATE: I called TWC (finally got through!) and they confirmed I can't claim benefits based on 1099 work in any state. BUT they are looking at my W-2 wages from the short jobs in other states to see if I qualify for a Combined Wage Claim. The agent said it's borderline because the jobs were brief, but they're checking. Going to take about 10 days to hear back after they contact the other states. Fingers crossed!
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Mia Green
•That's good progress! While you're waiting, make sure you still have access to your TWC account online and check it regularly. Sometimes they'll post correspondence there before you receive it in the mail. Also, if they approve a Combined Wage Claim, you'll need to start doing your work search activities right away (minimum 3 per week) and keep detailed records of them.
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Amina Diallo
Good luck with the Combined Wage Claim! Just wanted to add that while you're waiting for TWC's decision, you might want to check if you qualify for any local assistance programs in your area - food banks, rental assistance, utility help, etc. Many communities have emergency aid programs that can help bridge the gap while you're waiting for benefit determinations. Also, some staffing agencies pay weekly and can get you working quickly if you need immediate income. Hope it works out for you!
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Harold Oh
•That's really solid advice about local assistance programs! I'd also suggest checking out 211.org or dialing 2-1-1 to find resources in your area. They have databases of emergency financial assistance, food pantries, and rental help programs. Some churches and nonprofits also offer emergency assistance even if you're not a member. It's worth applying to multiple programs since they often have different eligibility requirements and funding sources. Hope the Combined Wage Claim works out for you Emily!
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