Thank you so much! I do have an email from our general manager announcing the closure. I'll scan and upload that tonight. I also found a local news article about the closure online. If I don't hear back by next week, I think I'll try that Claimyr service out of desperation. Really appreciate everyone's help!

I'm dealing with something similar - filed 3 weeks ago and still waiting. From what I've learned lurking in this community, it really does seem like a combination of factors affects timing. Some people get lucky with quick processing, while others hit various snags in the system. What helped me stay somewhat sane during the wait was setting up a daily routine to check for updates rather than obsessing over it multiple times a day. I check my TWC portal once in the morning and once in the evening, and that's it. Also, make sure you're continuing to request payment every two weeks even if your claim isn't approved yet - you'll get all those weeks paid retroactively once it goes through. That was something I almost missed doing because I thought "what's the point if I'm not approved yet." Hang in there! The waiting is brutal but it sounds like you're doing all the right things to follow up on your claim.

FINALLY GOT THROUGH!!! Using that Claimyr service actually worked - I spoke with an agent this morning who fixed the issue in about 10 minutes. Turns out they were missing a document from my former employer that I had no idea about. The agent said all my appeals were consolidated and she removed the extras from my file. My claim status just changed to 'processed' and payment should arrive in 2-3 business days. What a relief!

Wow, what a rollercoaster but so glad you got it resolved! This thread is going to be super helpful for others dealing with the same nightmare. I've been struggling with TWC for 2 weeks myself and was about to give up. Definitely going to try the Claimyr service and contacting my state rep as backup options. It's crazy that such simple solutions exist but TWC doesn't make them obvious. Thanks for sharing your experience and keeping us updated!

I might try that service if I can't get through tomorrow morning. Between figuring out the application and trying to call TWC, this is turning into a full-time job itself!

I went through this exact process as a 1099 contractor after a hailstorm damaged my equipment last year. Here's what I learned that might help you: 1. Apply for regular UI first (you'll get denied) - this creates the paper trail needed for DUA 2. For Hurricane Beryl, you're still within the 30-day window since the federal declaration on July 19th 3. Focus your DUA application on Beryl since it's the federally declared disaster 4. Keep EVERYTHING documented - photos of damage, lost contracts, invoices showing pre-disaster income The most important thing is having your 2024 tax return ready to prove self-employment income. Also, don't get discouraged by the initial UI denial - that's actually a required step in the process for self-employed folks. One tip that saved me time: when you fill out the work search requirements, applying for both 1099 gigs AND regular W-2 jobs counts. Cast a wide net and document everything. Good luck!

my DUA just got approved yesterday!!!! applied July 8, so almost 4 weeks. hang in there!

I'm in a similar situation - applied for DUA on July 15th and still waiting with no updates. Reading through all these responses is actually really helpful! I had no idea I should still be requesting payments while pending. I've been afraid to request anything without approval. Going to log in right now and submit my payment request that's due this week. Also going to check that correspondence section someone mentioned to see if there's anything I missed. It's frustrating but sounds like 3-4 weeks is pretty normal for DUA processing right now. Thanks everyone for sharing your experiences!

UPDATE: Thanks to everyone who helped! I was able to get in through the backdoor link that @profile1 shared and submit my payment request on time. I also managed to get through to TWC this morning by calling right when they opened (7:00 AM exactly). The agent confirmed there was an issue with how my ID.me account was linked in their system. She said something about "mismatched identity tokens" and had to manually update something on their end. She also mentioned this is happening to a lot of people right now and they're working on a fix. For anyone else having this problem, definitely call TWC directly to get it permanently fixed, but try that backdoor link as a temporary solution if your payment request deadline is approaching!

I'm dealing with this exact same issue right now! Been stuck in the ID.me loop for 4 days and my payment request is due tomorrow. I've tried everything - different browsers, clearing cache, incognito mode, you name it. Going to try that backdoor link that @Kevin Bell shared since I'm running out of time. This is so stressful when you're already dealing with unemployment and then the system meant to help you just... doesn't work. Has anyone found out if there's a pattern to when this happens? Like is it related to when you first created your ID.me account or something else?