hey when is ur appeal hearing? mine took FOREVER to get scheduled, like 7 weeks after i filed the appeal request

I'm so sorry you're going through this - sexual harassment cases with TWC can be incredibly frustrating but you absolutely have grounds for appeal. I went through something similar two years ago and here's what I learned: The key is reframing the narrative. Your caseworker documented it wrong - this isn't about "not liking work conditions," it's about a hostile work environment that made continued employment impossible. A few things that helped my case: - I organized all evidence chronologically with dates/times - I specifically highlighted each time I reported the harassment and the company's inadequate response - I brought a witness who testified about what they observed - I emphasized that I tried to resolve it internally before quitting The appeal hearing officer was night and day different from the initial caseworker. They actually listened and understood the legal distinction. Won my case and got 4 months of backpay. Keep your chin up - the system failed you initially but the appeal process can work if you're prepared. You've got solid evidence and the law is on your side. Document everything from here forward too, including your interactions with TWC during this appeal process.

Have you tried updating your info online? Sometimes the website works better than trying to call.

I went through this exact same thing last year! Here's what finally worked for me: I kept a detailed log of every attempt to contact them (date, time, method), then I reached out to my state representative's office with all that documentation. Their constituent services team was able to get through to TWC within 48 hours and got my issue resolved. It's ridiculous that we have to go through a politician's office to get basic customer service, but it worked. Also, try calling at exactly 8:00 AM when they open - I had better luck getting through early morning. Don't give up, you've got this! 💪

When I had my appeal hearing, I had my 3 year old screaming in the background and I was so embarrassed! But the hearing officer was actually really nice about it. Just wanted to say they're usually pretty understanding people. I was nervous too but it went way better than expected.

Just wanted to add - make sure you have a quiet space for the call and test your phone connection beforehand! I had my hearing last month and the connection kept cutting out, which made it really stressful. The hearing officer was patient about it, but it definitely made me more nervous. Also, if you get overwhelmed during the hearing, it's totally okay to ask for a moment to collect your thoughts or to ask them to repeat a question. They want to make sure you understand what's being asked. One thing that really helped me was writing out a basic timeline beforehand with key dates - when I started the ID.me process, when the hurricane hit, when I discovered the issue, etc. Having it written down made it easier to stay organized when explaining everything. You've got this! The fact that you have documentation of the hurricane and your attempts to complete verification puts you in a really good position.

I'm so sorry you're dealing with this. The system is totally overwhelmed rn. Have you considered reaching out to a local news station? Sometimes public pressure can help move things along.

I'm dealing with the exact same issue - been waiting 5 weeks now with no updates. The stress is unreal when you're depending on these benefits to survive. I've tried everything mentioned here - calling at 8am, emailing, checking my online account daily. Nothing works. It's insane that we have to jump through so many hoops just to get the help we're entitled to. Has anyone had any luck with filing a complaint with the state ombudsman? I'm running out of options and getting desperate.

Thanks everyone for the responses! Feeling much better knowing it's just the holiday causing the delay. I'll watch for updates tomorrow and expect the deposit a day later than usual. Really appreciate all the information!

Just wanted to share my experience - I've been filing payment requests for about 6 months now and holidays always delay things by exactly one business day. The automated parts of their system do run (like accepting your request), but the final approval and fund transfers require staff oversight. So if you normally get your deposit on Wednesday after filing Sunday, expect it Thursday this week. The delay is predictable and temporary - nothing to stress about! Your claim status won't be affected at all.