


Ask the community...
To follow up on my earlier comment - I'd recommend you also: 1. Contact your state representative's office. They often have staff who can help with TWC issues and sometimes get faster responses. 2. Submit a formal appeal as soon as you receive the official denial letter. Don't wait - you only have 14 calendar days. 3. In your appeal letter, be very specific about the date you called TWC, what you were told, and how you understood it. Explain that you were experiencing anxiety that affected your comprehension. 4. Request a phone hearing rather than just a document review. 5. Continue requesting payments every two weeks while your appeal is pending. Finally, if you're still struggling financially, check with local community organizations that might offer emergency assistance while you sort this out. Many counties have short-term help programs for families in crisis.
I'm really sorry you're going through this - the system can be incredibly confusing, especially when you're already dealing with job loss and financial stress. I went through something similar a few years ago where I missed several payment requests due to a misunderstanding about work search requirements during COVID. Here's what worked for me: I filed my appeal and included a detailed timeline of events, including the specific date I called TWC and what I was told. Even though I didn't have the rep's name, I provided my phone records showing the call. I also explained how my understanding of their instructions led to my actions. The key things that helped my case were: 1. Being very specific about the verbal instructions I received 2. Showing that I took immediate action once I realized my error 3. Demonstrating that I had been eligible during those missed weeks My appeal took about 6 weeks, but I was ultimately approved for most of my backpay. The hearing officer said the fact that I had documentation showing I called TWC and received what I interpreted as guidance to wait was important. Don't give up - you have legitimate grounds for an appeal. Make sure to emphasize that you were following what you understood to be official TWC guidance. Good luck!
UPDATE: Just checked again and now my payment is showing as pending! Looks like it was just delayed by a day. Thanks everyone for your help and suggestions. For anyone else experiencing this, it seems like there's just a system delay this week.
Thanks for posting this update! I was getting worried about my payment too since I requested yesterday and hadn't seen anything yet. Really glad to hear yours showed up - gives me hope that mine will appear soon too. It's frustrating when they do system maintenance without better communication, but at least we know what's causing the delay now.
Same here! I was starting to panic thinking something went wrong with my request. It's such a relief to know it's just system maintenance causing the delays. Really wish TWC would send out notifications about these things instead of making us all worry and scramble to figure out what's happening. But thanks to everyone who shared their experiences - this community is so helpful!
UPDATE: Finally got through to TWC this morning! Used the Claimyr service that someone recommended here and got connected in about 20 minutes. The rep immediately knew what the problem was when I mentioned "identity resolution conflict." They had to transfer me to a claims specialist who fixed it while I was on the phone. My correct claim is showing now and I was able to request payment for last week! They said the payment should process normally in 2-3 business days. What a relief! Thanks everyone for your help!
Wow, this exact same thing just happened to me yesterday! I completed my ID.me verification on Monday and when I went to request payment today, boom - suddenly showing my old expired claim from 2020. I was panicking thinking I'd somehow lost my current benefits. Reading through all these responses is such a relief - at least I know it's a known issue and fixable. Going to try calling first thing tomorrow morning with all my documents ready. Thanks to everyone who shared their experiences, especially the tip about mentioning "identity resolution conflict" to get routed faster!
hey just wanted to update that i checked my account and my waiting week payment came exactly 4 days after my third regular payment hit. so you should be fine just keep an eye on your account
Just wanted to add my recent experience - I filed in early February and was in the exact same situation as you. Construction worker, laid off due to lack of work. Got my waiting week payment automatically 3 days after my third regular payment posted. One thing that helped me was creating a simple spreadsheet to track everything - payment request dates, when payments hit my account, work search activities, etc. Made it way easier to know exactly when to expect the waiting week payment and helped when I had questions for TWC. Your buddy might be thinking of some other state or maybe got confused with the federal pandemic programs that ended a while back. Texas still does the waiting week backpay - just keep doing your payment requests on schedule and it should come through automatically after that third payment.
Mateo Sanchez
wait i just realized something - r u talking about direct deposit to ur bank or loading on the actual twc debit card? cuz those r different. the debit card is always slower than direct deposit to ur regular bank
0 coins
Nia Wilson
•I'm using the actual TWC ReliaCard. I didn't set up direct deposit because I thought the card would be faster 🤦♀️ Maybe that's my problem!
0 coins
Mateo Sanchez
•yep thats ur issue! switch to direct deposit to ur normal bank, its usually at least a day faster than the reliacard
0 coins
Ravi Gupta
I've been dealing with the same confusion! What really helped me understand was tracking my payment requests more carefully. I started writing down the exact day/time I submitted and when it actually hit my card. Turns out mine is super consistent - always exactly 48 hours from when I submit, no matter what day of the week. The people claiming same-day deposits might be thinking about when TWC shows "payment issued" in their account vs when it actually appears on the card. There's definitely a difference between those two things! Or like others said, they might just be mixing up their dates when posting on social media. Your 2-day timeline sounds totally normal from everything I've experienced and heard from others. At least it's predictable so you can budget around it!
0 coins