UPDATE: The money just landed in my account this morning! So that was about 48 hours after the email. Thanks everyone for your help and keeping me from panicking!

Great to see it worked out for you! This is exactly why I always tell people not to panic until at least day 3. The TWC system can be stressful when you're new to it, but once you go through it a few times you get used to the timing. For future reference, if you ever need to contact TWC and can't get through on the phone, that Claimyr service someone mentioned is legit - saved me hours of frustration when I had an issue with my claim status last year.

For those asking about documentation for disaster claims, here's what TWC typically requires: 1. Proof of employment at the time of the disaster (pay stubs, employment verification letter) 2. For self-employed: tax returns, business licenses, 1099s, or client statements 3. Documentation showing how the disaster directly affected your employment 4. Any correspondence with your employer about closures or reduced hours The most common reason for DUA claim delays is insufficient documentation. Submit everything upfront if possible. Also, if your regular employer isn't reopening or you're unsure when they will, remember that accepting temporary work doesn't necessarily disqualify you from benefits. You just need to report any earnings when requesting payment, and if they're below your benefit amount, you may still receive partial benefits.

I'm in a similar situation - my restaurant got flooded out and we're looking at being closed for at least a month. I applied for regular unemployment on Monday and got the denial letter yesterday (not enough wage credits since I just started this job 3 months ago). Now I'm trying to figure out the DUA application process. One thing I'm confused about - do I need to wait for some kind of official notification that I can apply for disaster assistance, or do I just go back into the TWC portal and look for a DUA option? The website isn't super clear about the next steps after getting denied for regular benefits. Also, for anyone who's been through this - is there a separate application or does it automatically trigger once you're denied? I'm worried about missing some deadline or step in the process.

Yes, work search reporting deadlines will also be extended. When the system comes back online, you'll have at least 3 business days to submit any work search activities that were due during the outage. This is standard procedure during system outages. One tip: prepare your work search information on paper or in a document so you're ready to enter it quickly when the system is back up. And as always, make sure you're completing at least 3 qualified work search activities each week regardless of the system status.

Just wanted to update everyone - I was finally able to get through using the Tele-Serv number that Lauren mentioned! It took about 20 minutes of trying different times, but I successfully submitted my payment request through the automated system. The key was calling around 2pm when call volume seemed lighter. For anyone still struggling, definitely try the 800-558-8321 number and be patient with the automated prompts. My payment request went through even though the website is still down. Hope this helps others who are in the same boat!

Word of warning: be careful about giving out too much personal info over the phone. Make sure you're actually talking to the real customer service, not some scammer. Always double-check the number you're calling!

I went through this exact same situation last month! Here's what worked for me: I called early in the morning (around 8 AM) to avoid the worst hold times. When I got through, they were able to reset my PIN in about 5 minutes after verifying my identity with SSN, date of birth, and the last 4 digits of my bank account where they send payments. The new PIN was active immediately. Also, I'd recommend setting up text alerts if you haven't already - it helps you stay on top of important updates even if you get locked out again. Hope this helps!

Update us when you get your payment! It helps others know what timeframes to expect. Good luck!

I've been through this exact same situation! The combination of reporting part-time earnings and it being your second payment request is definitely why you're seeing the delay. When I first started collecting benefits, my initial payment was super fast (came with the card), but then my second payment took almost a full week because I had also reported some freelance work I did. The "pending review" status is totally normal when you report earnings - they have to manually verify everything matches up. Since you earned $180 and assuming your weekly benefit is around $400 (just guessing), you should still get a decent payment once it processes. The waiting is the worst part, but it sounds like you're doing everything right by reporting honestly and keeping up with work searches. Hang in there - it should show up early next week if the timeline follows what most of us have experienced!