Received unexpected TWC voicemail - what could this mean for my claim?

This is actually pretty normal! TWC representatives often call to verify information or ask follow-up questions about your claim. It could be something simple like needing to confirm your last employer's contact information or verifying your work separation reason. I wouldn't panic - they make these calls routinely during the processing period. Make sure you keep calling that number back. Sometimes their direct lines only accept calls during certain hours. Try calling first thing in the morning around 8:01am if you can. Leave a voicemail with your claim ID number and a good callback number if you get their voicemail again.

got the same thing last week! dont worry about it 👍 mine was just to verify my identity since i had moved recently. they just asked like 3 questions and that was it. claim was approved 2 days later

DON'T IGNORE THIS CALL!!! I missed TWC callbacks THREE TIMES last year and my claim got DENIED because they couldn't "verify information" - then I had to file an appeal which took SEVEN WEEKS to resolve!!! Their system is BROKEN and they will absolutely use any excuse to deny benefits. Call back EVERY DAY until you reach someone. The TWC phone system is DESIGNED to frustrate people into giving up!!

Since you're new to the unemployment system, here's what's likely happening: TWC typically calls claimants during the initial processing period to verify information that might be unclear on your application. Common reasons include: 1. Verifying your reason for separation from your employer 2. Confirming dates of employment 3. Checking contact details for your former employer 4. Clarifying wage information 5. Addressing potential eligibility questions Missing their call won't automatically disqualify you, but it could extend the processing time for your claim. Keep calling back at different times of the day. Their individual lines are often only monitored during certain hours, and many TWC staff are still working hybrid schedules post-pandemic. In the meantime, continue requesting payments on your scheduled days (based on your assigned reporting day) even if your claim shows as pending. This ensures you'll receive all eligible payments once your claim is approved.

I had this same exact situation when I filed back in December. The TWC lady was calling because my former employer contested my unemployment claim (I didn't know they had done this). She just needed to ask me a few more questions about why I left the job. The number she left went to voicemail every time I called for like three days straight which made me super anxious! But eventually I got through. Have you checked your correspondence inbox on the TWC portal? Sometimes they send a message there explaining why they're calling.

I work with unemployment claims every day, and I can tell you that getting through to TWC on those direct lines can be nearly impossible sometimes. They're severely understaffed and many of their agents handle hundreds of claims. If you're struggling to reach them after multiple attempts, you might want to try using Claimyr (claimyr.com). They have a service that helps you get through to TWC agents much faster than waiting on hold or playing phone tag. They have a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. I've had several clients use it when they were in situations exactly like yours - waiting on critical claim information but unable to reach anyone. Regardless of how you reach them, make sure you're prepared with your claim ID, last four of your SSN, and details about your employment separation when you do connect with them.

they probably calling to verify your work search activities. make sure u got those 3 activities documented each week!!! my roommate got denied cuz he only had 2 per week and they randomly called to check

just keep trying the number like every hour seriously. twc people usually pick up eventually if you're persistent. my brother had to call like 20 times before someone answered!!

One important thing to know - if TWC left you a voicemail, make sure to save it! Sometimes they leave a specific extension number or case ID that can help you reach the right person faster when you call back. Also, when you do reach someone, be sure to write down their name and direct number if they provide one. TWC staff often specialize in different aspects of claims, so getting back to the same person can save you from having to re-explain your situation.

Omg this whole TWC system is such a nightmare! I've been on unemployment three times in the last 5 years (oil and gas industry layoffs) and every single time there's some new ridiculous hoop to jump through. Last time I got FIVE different voicemails from FIVE different TWC people all asking slightly different questions about the same thing. So inefficient! And then they wonder why their system is always backed up. 🙄

Update: I FINALLY got through! Turns out they just needed to verify my last day worked because my employer reported a different date than what I put on my application (they counted my two weeks notice period differently). The lady was super nice and said my claim should be processed within 3-5 business days now. Thanks everyone for the advice and keeping me from panicking too much!

So glad you got through and it was something simple! This is exactly why I always tell people not to panic when TWC calls - 90% of the time it's just routine verification stuff. The date discrepancy thing happens ALL the time, especially with notice periods. Some employers count your notice period as "worked" days, others don't, and TWC needs to make sure they're calculating your benefit week correctly. Pro tip for anyone else reading this: when you file your initial claim, try to use the exact same dates and terminology that would appear on your final paystub or separation paperwork. It can help avoid these clarification calls altogether. But honestly, even when you're super careful, these verification calls still happen sometimes because employers don't always report things consistently. Congrats on getting it sorted out! 🎉

This is such a relief to read! I'm in almost the exact same situation - filed about 2 weeks ago and got a voicemail yesterday from TWC asking me to call back. I've been stressed out all day thinking something was wrong with my application. Reading everyone's experiences here makes me feel so much better about it being routine verification stuff. @Lauren Wood - I'm so glad you got through and it was just a date issue! That gives me hope that mine will be something simple too. I'm going to try calling first thing tomorrow morning like @Ellie Lopez suggested. Has anyone had luck with calling the main TWC number versus the direct number they leave in the voicemail? I'm wondering if I should try both approaches.

Just wanted to add my experience for anyone else dealing with this anxiety! I got a similar voicemail from TWC about 3 weeks ago and was completely panicked thinking I'd done something wrong on my application. Turned out they just needed to verify my hourly wage because my employer had reported it slightly differently than what I listed (they included some overtime hours that affected the calculation). The whole call took maybe 5 minutes once I finally reached them. The TWC representative was actually really patient and explained exactly what information they needed and why. My claim was approved within 2 days after that call. One tip that worked for me: I called the direct number every hour on the hour starting at 8am until someone picked up. Took about 6 attempts over 2 days, but persistence paid off. Also, having my W-2 and last few paystubs ready made the conversation go much smoother since I could quickly verify any wage or date questions they had. Don't let the anxiety eat at you too much - these verification calls are genuinely routine, even though they feel scary when you're new to the system!

Reading through all these responses is so reassuring! I'm currently in a similar boat - got a voicemail from TWC yesterday and have been stressed about it all night. It's really helpful to see that most of these calls are just routine verification stuff rather than problems with the claim. @Lauren Wood - congrats on getting it resolved! The date discrepancy thing makes total sense since employers and employees often think about notice periods differently. For anyone else dealing with this anxiety, it sounds like the key takeaways are: 1) Don't panic - it's usually routine, 2) Keep calling the direct number at different times, especially early morning, 3) Have your documents ready (W-2s, paystubs, etc.), and 4) Be persistent but patient. The TWC system definitely seems overwhelming when you're new to it, but this community is amazing for sharing real experiences and keeping people calm during stressful situations. Thanks everyone for the detailed advice!

I'm dealing with this exact same situation right now! Got a voicemail from TWC two days ago and have been anxiously trying to call back ever since. Reading through everyone's experiences here has been incredibly helpful - it's such a relief to know that these calls are usually just routine verification rather than bad news about your claim. @Lauren Wood - so glad you got through and it was just a simple date discrepancy! That gives me hope that mine will be something straightforward too. I'm going to try the early morning calling strategy that several people mentioned. One question for those who've been through this - did any of you get a follow-up email or message in your TWC portal after the phone call, or does everything just update automatically in the system? I'm wondering if there's a way to track the progress after you complete the verification call. Thanks to everyone for sharing their experiences and keeping the anxiety levels manageable! This thread is going to be bookmarked for sure. 😊

I'm going through this exact same situation right now and this thread has been a lifesaver! Got a TWC voicemail yesterday morning and I've been spiraling with anxiety ever since. Reading everyone's experiences here is so reassuring - it really helps to know that most of these calls are just routine verification stuff. @Lauren Wood - huge congrats on getting it resolved! The fact that it was just a simple date discrepancy gives me so much hope that mine will be something equally straightforward. I'm definitely going to try that early morning calling strategy that @Ellie Lopez and others have recommended. For anyone else in this boat, I think the key points from this thread are: don't panic (easier said than done!), be persistent with calling the direct number, have all your employment documents ready, and remember that TWC is just doing their due diligence to verify information. The waiting and uncertainty is absolutely brutal, but knowing that this is part of their normal process makes it so much more manageable. Thanks to everyone for sharing your real experiences instead of just generic advice - it makes all the difference when you're stressed about something like this! 🙏

This thread is so helpful and reassuring! I'm currently in week 3 of waiting for my claim to be processed and haven't gotten any calls yet, but reading everyone's experiences here makes me feel much more prepared if/when TWC does reach out to me. @Lauren Wood - so glad you got it sorted out! The date discrepancy issue is really common from what I've seen in other posts here. It's frustrating that something so simple can cause so much anxiety, but at least now we all know what to expect. One thing I wanted to add for anyone reading this who might be in a similar situation: make sure you're still requesting your weekly payments even while your claim is pending! I almost made the mistake of waiting until I was "officially" approved, but thankfully someone on here told me to keep requesting. You don't want to miss out on any weeks you're eligible for. The TWC system definitely has its flaws, but this community makes navigating it so much easier. Thanks everyone for sharing your real experiences - it makes such a difference when you're dealing with the stress and uncertainty of unemployment! 😊

This entire thread has been incredibly valuable for anyone dealing with TWC verification calls! Reading through everyone's experiences really highlights how common these calls are and how they're almost always just routine verification rather than problems with your claim. A few key patterns I noticed from all the success stories: - Early morning calls (8:00-8:30am) seem to have the highest success rate - Having employment documents ready (W-2s, paystubs, separation paperwork) speeds up the process significantly - Persistence is key - most people had to call multiple times over several days - The actual conversations are usually quick (5-10 minutes) once you get through - Claims typically process within 2-7 days after completing verification For anyone currently dealing with this anxiety - you're definitely not alone! The uncertainty is the worst part, but based on all these experiences, the vast majority of these calls result in quick resolutions and approved claims. Keep calling that direct number, stay persistent, and try not to let the stress overwhelm you. The TWC system may be frustrating, but these verification calls are just part of their standard process to ensure accurate benefit payments. Thanks to everyone who shared their stories - this kind of real-world experience sharing is exactly what makes this community so helpful! 🙏