TWC claim stuck 'under review' for 5 weeks despite rep promising to expedite - can't pay rent now

this happend to me too. it took 7 weeks for mine and then suddenly one day it just got approved. the system is horrible but just hang in there

TWC is severely backlogged right now because of the tech industry layoffs. When they say 'expedite' it usually means they flag your case for priority review, but that still takes 2-5 business days in most cases. It's not just something they say to get you off the phone, but it's also not an instant fix. If you're facing immediate financial hardship, you should: 1. Contact your landlord ASAP to explain the situation (many will work with you if you show proof of your pending TWC claim) 2. Call your auto lender about a payment deferral (many offer hardship programs) 3. Consider applying for emergency rental assistance through your county's program 4. Keep requesting payment every two weeks even while under review (this is critical!) Also, 'under review' usually means they're verifying your separation reason with your employer, which is generally a good sign. If there was a problem with your eligibility, you'd typically see 'disqualified' or receive a determination letter.

Under review for 5 weeks is not normal! Even with backlogs, most claims should be processed within 21 days. Something is stuck in your claim. When you talked to the rep, did she mention anything specific about why it's delayed? Did you have multiple employers in your base period? Or any out-of-state work? Those things can cause delays.

The 1099 work could definitely be complicating things. Any income you earned during your base period has to be verified, and 1099 work requires additional steps for TWC to process. When they're backlogged, these mixed-income claims often take longer. I was stuck in a similar situation and wasted weeks trying to call the regular TWC number with no luck. I finally used Claimyr (claimyr.com) to get through to an actual claim specialist. They connected me with TWC in about 20 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got to a specialist (not just a general rep), they were able to see my claim was stuck because they needed additional verification of my 1099 income, which wasn't showing in the regular system. Within 3 days after that call, my claim was processed.

Yes, it's legitimate. They don't handle your claim or interact with TWC directly - they just connect you to the actual TWC phone lines using their system that navigates the phone tree and waits on hold for you. You still talk directly to TWC representatives. I was skeptical too but was desperate after weeks of busy signals.

EXPEDITED CLAIM IS A JOKE!!! I was told the SAME EXACT THING 3 DIFFERENT TIMES by 3 DIFFERENT REPS and my claim was stuck for 9 WEEKS!!! The only thing that finally worked was getting my state representative involved. Google "[your county] state representative" and call their office. They have special TWC liaisons who can actually get things fixed. I did this and my claim was processed within 4 days after 9 weeks of being ignored.

One more thing to check - log into your TWC account and make sure there are no pending requests for information or documents they need from you. Sometimes these requests don't generate notifications, and your claim just sits there waiting for something you don't know they need. Check both the Correspondence Inbox and the main dashboard for any alerts or tasks. If you see anything labeled 'Action Required,' that's likely what's holding things up.

have you tried caling the telecenter at exactly 7:00am when they open? thats how i got through after 3 weeks of trying. also if you have access to multiple phones try calling from all of them at once to increase your chances. my claim was under review for 6 weeks and then magically fixed itself 2 days after i finally got through to a real person

I just got an update this morning!! My claim status changed from 'Under Review' to 'Claim Processed - Payment Pending'! The TWC rep's expedite actually worked! It took 2 days from when she put in the request. Now I'm just waiting for the payment to hit my account. I'll update again once that happens. Thanks everyone for your help and advice!