Texas Unemployment

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  • Connect you to a human agent at the TWC
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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i had this problem too!! my payment just came through at 9:45pm! check your chime again maybe?

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OMG IT JUST CAME THROUGH!!! Thank you all for the support. Crisis averted! 😅

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Has anyone else noticed that TWC seems to have more delays near the end of each month? I wonder if it's because that's when more people have their payment request dates set. Mine is always the 30th and I feel like every couple months there's some kind of delay.

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You're absolutely right. TWC processes more payment requests at month-end, which can create processing backlogs. If possible, consider switching your payment request day to mid-month (like the 15th) which might result in more consistent deposit timing. You can change this by calling TWC or sometimes through your online account settings.

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I didn't know you could change it! That's super helpful, thank you. I'll look into switching to mid-month.

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Update: I finally got through to TWC using that Claimyr service someone mentioned above. The agent confirmed they received all my documents and my appeal is

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Great news! Glad you were able to confirm they have everything they need. Now you can at least have some peace of mind while waiting for the next step. Keep us posted on how your hearing goes!

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To answer your follow-up question - you should wait for the scheduled fact-finding interview before submitting your evidence. During that call, the examiner will tell you how to submit your documentation. They typically give you a specific fax number or email address that goes directly to your claim examiner. And yes, absolutely continue requesting payment every two weeks while waiting for a determination. This is essential even if your claim is in pending status. If you're ultimately approved, you'll only receive benefits for weeks you properly requested payment.

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Got it - I'll wait for their instructions on how to submit everything. Is there anything specific I should say or avoid saying during the interview?

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During your fact-finding interview: DO: - Stick to factual statements - Reference specific dates and events - Clearly state you never received a second write-up - Explain your harassment reports chronologically - Ask for the employer to provide proof of the second write-up - Stay calm and professional DON'T: - Use emotional language or appear angry - Make general accusations without evidence - Interrupt the examiner or employer - Bring up unrelated workplace issues - Speculate about employer motives without evidence Remember that everything is being recorded, and the examiner is looking for clear, factual information to make their determination. Your documentation will speak for itself if organized properly.

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This is extremely helpful - thank you! I'll practice keeping my responses factual and calm. It's been so stressful waiting that it's good to know exactly what to expect.

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The TWC system is so inconsistent, I swear. One month it's 2 days, next month it's 4 days. Last month they sent me the email AFTER the money was already in my account! Makes no sense. But yeah, give it at least 3 business days before you start calling them.

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This is accurate. The payment processing system at TWC isn't always synchronized with their notification system. What matters most is the status in your TWC account portal showing as "processed." If your banking information is correct and the payment shows as processed, you should receive it within 2-3 business days in most cases. The first payment often takes slightly longer as the system establishes the payment pathway to your specific bank.

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UPDATE: The money just landed in my account this morning! So that was about 48 hours after the email. Thanks everyone for your help and keeping me from panicking!

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awesome! glad it worked out. now u know for next time 👍

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Had the same issue last week and what finally worked for me was using a completely different device. My laptop kept getting me booted out but when I used my mom's desktop computer it worked fine on the first try. Weird but worth trying if you have access to another computer or tablet.

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Just wanted to add that the TWC system performs maintenance every night from 11:30pm to 2:30am, so definitely avoid filing during those hours. Also, they tend to have the most traffic on Mondays and Tuesdays, so Wednesday through Sunday might give you a better chance of staying connected. If all else fails, you can request payment by phone through Tele-Serv at 800-558-8321. The phone system isn't as user-friendly but at least it's more stable than the website sometimes.

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Update: I finally got through! Used incognito mode on Edge browser at 6:30am this morning and completed my claim without getting kicked out. Thanks everyone for your help! For anyone else having this problem, try a combination of early morning + incognito mode + Edge browser. Worked like a charm.

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Update: I finally got through to TWC this morning! They are processing my back weeks and said I should see payment in 2-3 business days. The agent confirmed that they can go back and pay weeks I previously requested once eligibility is established, but it does require them to manually review and release those payments. The important thing is that you must have completed your payment requests for those weeks at the time, even if you were ineligible then. If you missed requesting any weeks, those cannot be recovered. Also, for anyone else in this situation, make sure you ask specifically about your waiting week. In my case, since I had already served it during my initial ineligible period, they credited me for it now that I'm eligible.

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congrats! how many weeks did they end up paying u for?

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They're paying me for 5 weeks total - the 4 weeks I requested while ineligible plus my waiting week. The agent said it will all come as one lump sum deposit.

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Always document EVERYTHING with TWC! Get the name of every agent you speak with, confirmation numbers for calls, and take screenshots of your payment requests. Their system is so bureaucratic that having documentation is your only protection when things go wrong.

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That's great advice. I just started keeping notes of everyone I talk to with dates and times. Better late than never I guess!

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Here's my recommendation based on your situation: 1. File for unemployment immediately following your last day as a full-time employee 2. Accept the contract work if you want the income 3. Report your contract earnings each week when requesting payment 4. When you earn too much to receive benefits, you'll simply not get benefits for those weeks 5. When the contract ends, continue requesting payment as normal This approach establishes your benefit amount based on your full-time work history, keeps your claim active, and allows you to earn additional income without permanently reducing your benefit amount. If you wait to file until after the contract ends, you risk having a lower benefit calculation. The key is filing immediately after your W-2 employment ends.

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This sounds like the safest approach. I'll file immediately after Friday and then just report any contract earnings. Thank you so much for this clear explanation!

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Remember too tht if u do the contract they'll stop your benefits for any week u report income over your weekly benefit amount plus $25. So if ur UI is like $500/week and u earn $526 in contract work that week u get ZERO benefits!! But at least ur claim stays open for when contract ends.

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That makes sense. So I'd only get partial UI in weeks where I earn less than my benefit amount+$25, and nothing in weeks I earn more. But the good part is not having to refile later.

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isnt it up to the irs not twc? maybe u should ask them

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No, TWC is responsible for issuing the correct 1099-G form since they're the ones who paid the benefits. The IRS just receives the information TWC reports. TWC needs to correct their reporting by issuing a corrected form.

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Anna Xian

One more thing - check if you repaid the money in the same calendar year you received it. If you got the benefits and repaid them within 2025, then the 1099-G should show the net amount. If you got the benefits in 2024 but repaid in 2025, things get more complicated and you may need to use the "claim of right" doctrine when filing. Something to ask about when you reach TWC.

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Both the payment and repayment were in 2025, so hopefully that simplifies things. Received payments in March/April and repaid in July.

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Anna Xian

That's good news! In that case, TWC definitely should issue a corrected 1099-G showing only the net amount you actually kept. Be persistent!

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GET READY FOR THE TWC NIGHTMARE!!! I reapplied after being denied the first time too and they STILL messed up my wages even though I had proof. Took 5 WEEKS and MULTIPLE CALLS to get it fixed!!!! Their system is complete garbage and they don't care at all about people who need help. Hope your experience is better than mine but I'M NEVER COUNTING ON TWC AGAIN!!!!

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omg i feel this in my soul. took me 7 weeks last time!!!!

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Just wanted to follow up on something important - since you mentioned this temp job lasted April-August, make sure you have documentation ready in case there's any confusion about why it ended. If it was truly a temporary position with a defined end date, that's usually pretty straightforward for TWC to process. In my experience, when reapplying after a previous denial, it sometimes triggers additional review because they see you in their system already. Don't get discouraged if you have to wait a bit longer than a first-time applicant might.

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Amina Sy

That's good to know. I do have an email from the temp agency stating the assignment end date, so I'll keep that ready. I appreciate all the helpful advice everyone has shared!

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Everybody's situation is so different... my sister's company did layoffs and fought EVERY SINGLE claim even though we're in Texas which is supposed to be easy to get unemployment in after layoffs. Some people won their appeals and some lost. It was a mess and took months to resolve. If the severance is decent maybe just take it and start looking? Job market seems to be picking up at least in my field

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Your sister's company may have been fighting claims, but if people were truly laid off (terminated without cause), they should have eventually won their appeals. TWC has clear guidelines on this. Sometimes employers try to claim misconduct or poor performance to fight unemployment claims, but in a true layoff situation, those arguments typically fail on appeal.

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Thanks everyone for the great advice! I'm going to: 1. Take the severance 2. Make sure my separation paperwork says "laid off" or "position eliminated" (not voluntary resignation) 3. Apply for unemployment right away but understand benefits won't start until after severance ends 4. Start job searching immediately I'll update once I get the paperwork and after I file my claim with TWC. Wish me luck!

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Good plan! Don't forget to keep detailed records of your job search activities, as TWC requires a minimum of 3 per week. Also, when you file your claim and request payment, report your severance accurately - being transparent from the start prevents potential overpayment issues later.

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