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Update: I finally got through to TWC using that Claimyr service someone mentioned above. The agent confirmed they received all my documents and my appeal is
To answer your follow-up question - you should wait for the scheduled fact-finding interview before submitting your evidence. During that call, the examiner will tell you how to submit your documentation. They typically give you a specific fax number or email address that goes directly to your claim examiner. And yes, absolutely continue requesting payment every two weeks while waiting for a determination. This is essential even if your claim is in pending status. If you're ultimately approved, you'll only receive benefits for weeks you properly requested payment.
During your fact-finding interview: DO: - Stick to factual statements - Reference specific dates and events - Clearly state you never received a second write-up - Explain your harassment reports chronologically - Ask for the employer to provide proof of the second write-up - Stay calm and professional DON'T: - Use emotional language or appear angry - Make general accusations without evidence - Interrupt the examiner or employer - Bring up unrelated workplace issues - Speculate about employer motives without evidence Remember that everything is being recorded, and the examiner is looking for clear, factual information to make their determination. Your documentation will speak for itself if organized properly.
The TWC system is so inconsistent, I swear. One month it's 2 days, next month it's 4 days. Last month they sent me the email AFTER the money was already in my account! Makes no sense. But yeah, give it at least 3 business days before you start calling them.
This is accurate. The payment processing system at TWC isn't always synchronized with their notification system. What matters most is the status in your TWC account portal showing as "processed." If your banking information is correct and the payment shows as processed, you should receive it within 2-3 business days in most cases. The first payment often takes slightly longer as the system establishes the payment pathway to your specific bank.
Had the same issue last week and what finally worked for me was using a completely different device. My laptop kept getting me booted out but when I used my mom's desktop computer it worked fine on the first try. Weird but worth trying if you have access to another computer or tablet.
Just wanted to add that the TWC system performs maintenance every night from 11:30pm to 2:30am, so definitely avoid filing during those hours. Also, they tend to have the most traffic on Mondays and Tuesdays, so Wednesday through Sunday might give you a better chance of staying connected. If all else fails, you can request payment by phone through Tele-Serv at 800-558-8321. The phone system isn't as user-friendly but at least it's more stable than the website sometimes.
Update: I finally got through to TWC this morning! They are processing my back weeks and said I should see payment in 2-3 business days. The agent confirmed that they can go back and pay weeks I previously requested once eligibility is established, but it does require them to manually review and release those payments. The important thing is that you must have completed your payment requests for those weeks at the time, even if you were ineligible then. If you missed requesting any weeks, those cannot be recovered. Also, for anyone else in this situation, make sure you ask specifically about your waiting week. In my case, since I had already served it during my initial ineligible period, they credited me for it now that I'm eligible.
Always document EVERYTHING with TWC! Get the name of every agent you speak with, confirmation numbers for calls, and take screenshots of your payment requests. Their system is so bureaucratic that having documentation is your only protection when things go wrong.
Here's my recommendation based on your situation: 1. File for unemployment immediately following your last day as a full-time employee 2. Accept the contract work if you want the income 3. Report your contract earnings each week when requesting payment 4. When you earn too much to receive benefits, you'll simply not get benefits for those weeks 5. When the contract ends, continue requesting payment as normal This approach establishes your benefit amount based on your full-time work history, keeps your claim active, and allows you to earn additional income without permanently reducing your benefit amount. If you wait to file until after the contract ends, you risk having a lower benefit calculation. The key is filing immediately after your W-2 employment ends.
Remember too tht if u do the contract they'll stop your benefits for any week u report income over your weekly benefit amount plus $25. So if ur UI is like $500/week and u earn $526 in contract work that week u get ZERO benefits!! But at least ur claim stays open for when contract ends.
One more thing - check if you repaid the money in the same calendar year you received it. If you got the benefits and repaid them within 2025, then the 1099-G should show the net amount. If you got the benefits in 2024 but repaid in 2025, things get more complicated and you may need to use the "claim of right" doctrine when filing. Something to ask about when you reach TWC.
GET READY FOR THE TWC NIGHTMARE!!! I reapplied after being denied the first time too and they STILL messed up my wages even though I had proof. Took 5 WEEKS and MULTIPLE CALLS to get it fixed!!!! Their system is complete garbage and they don't care at all about people who need help. Hope your experience is better than mine but I'M NEVER COUNTING ON TWC AGAIN!!!!
Just wanted to follow up on something important - since you mentioned this temp job lasted April-August, make sure you have documentation ready in case there's any confusion about why it ended. If it was truly a temporary position with a defined end date, that's usually pretty straightforward for TWC to process. In my experience, when reapplying after a previous denial, it sometimes triggers additional review because they see you in their system already. Don't get discouraged if you have to wait a bit longer than a first-time applicant might.
Everybody's situation is so different... my sister's company did layoffs and fought EVERY SINGLE claim even though we're in Texas which is supposed to be easy to get unemployment in after layoffs. Some people won their appeals and some lost. It was a mess and took months to resolve. If the severance is decent maybe just take it and start looking? Job market seems to be picking up at least in my field
Your sister's company may have been fighting claims, but if people were truly laid off (terminated without cause), they should have eventually won their appeals. TWC has clear guidelines on this. Sometimes employers try to claim misconduct or poor performance to fight unemployment claims, but in a true layoff situation, those arguments typically fail on appeal.
Thanks everyone for the great advice! I'm going to: 1. Take the severance 2. Make sure my separation paperwork says "laid off" or "position eliminated" (not voluntary resignation) 3. Apply for unemployment right away but understand benefits won't start until after severance ends 4. Start job searching immediately I'll update once I get the paperwork and after I file my claim with TWC. Wish me luck!
Evelyn Martinez
i had this problem too!! my payment just came through at 9:45pm! check your chime again maybe?
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Isaiah Thompson
•OMG IT JUST CAME THROUGH!!! Thank you all for the support. Crisis averted! 😅
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Benjamin Carter
Has anyone else noticed that TWC seems to have more delays near the end of each month? I wonder if it's because that's when more people have their payment request dates set. Mine is always the 30th and I feel like every couple months there's some kind of delay.
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Alexander Evans
•You're absolutely right. TWC processes more payment requests at month-end, which can create processing backlogs. If possible, consider switching your payment request day to mid-month (like the 15th) which might result in more consistent deposit timing. You can change this by calling TWC or sometimes through your online account settings.
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Benjamin Carter
•I didn't know you could change it! That's super helpful, thank you. I'll look into switching to mid-month.
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