TWC website keeps kicking me out when filing unemployment claim online - anyone else?
So frustrated with the TWC website right now! Every single time I try to file my unemployment claim online, the system boots me out randomly. I'll be halfway through entering my information and suddenly get kicked back to the login screen or just get a blank page. I've tried 5 different times over the past 2 days using Chrome, Firefox, even my phone. Nothing works! Is this happening to anyone else? Are there certain times when the website works better? I'm worried about missing my filing deadline if I can't get this to work. Any advice would be really appreciated.
13 comments
Daniel Washington
yup happens to me ALL THE TIME. its super annoying. i think their website is just total garbage tbh. i had better luck trying really early in the morning like 6am before everyone gets on
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Lauren Zeb
•Thanks for the tip! I'll try the 6am thing tomorrow. Did you eventually get through or did you have to call them?
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Aurora Lacasse
This is a common issue with the TWC site, especially during high-traffic periods. A few troubleshooting steps that might help: 1. Clear your browser cache and cookies completely 2. Make sure you're not using any VPN or secure connection that might interfere 3. Try using Microsoft Edge or Internet Explorer (the TWC site works better with these sometimes) 4. Disable any ad blockers or extensions that might interfere 5. If you've been inactive on a page for more than 15 minutes, the system automatically logs you out for security If none of that works, you can also try calling the Tele-Serv automated system at 800-558-8321 to file instead of using the website.
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Anthony Young
•Disabling ad blockers worked for me last month! Can't believe something so simple fixed it, but TWC's site seems to have issues with certain browser extensions.
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Charlotte White
The TWC website has been especially glitchy since their system update last month. I was having the same problem where it would kick me out during the work search documentation part. What finally worked for me was: 1. Using an incognito/private browsing window 2. Completing each section quickly (I think there's a hidden timer) 3. Not using the back button ever (use only their navigation buttons) Also, I found that filing between 7-8pm on weekdays was much more reliable than daytime hours when their servers seem overloaded. Hope this helps!
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Lauren Zeb
•Thank you for these detailed tips! I'll definitely try the incognito window and avoiding the back button. I was probably taking too long on each section trying to make sure everything was perfect. Appreciate the help!
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Admin_Masters
the same thing happened with mee!!! i got so mad i threw my laptop lol (not really but i wanted too!) i ended up having to call them but you know how that goes... busy signals for DAYS!! i finally got thru after using this service called Claimyr that gets you a callback from TWC without waiting on hold. it was actually pretty easy, just went to claimyr.com and watched their demo video here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC rep told me that sometimes their system flags certain IP addresses if too many people in one area are trying to access it at once. Weird but whatever...at least I got my claim filed!
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Matthew Sanchez
•I'm always skeptical of these "services" that promise to get you through to TWC. Did it actually work or are you just advertising for them? How long did it take to get a callback?
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Admin_Masters
@profile3 it's not an ad lol, it really worked for me! got a callback in about 45 mins. beats calling 100 times a day and getting busy signals. just sharing what worked when i had the same problem ¯\_(ツ)_/¯
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Matthew Sanchez
•Fair enough, sorry for being suspicious. After dealing with TWC for 3 months I'm just irritated with everything related to unemployment at this point. Might try it if I can't get through tomorrow.
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Ella Thompson
Had the same issue last week and what finally worked for me was using a completely different device. My laptop kept getting me booted out but when I used my mom's desktop computer it worked fine on the first try. Weird but worth trying if you have access to another computer or tablet.
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Charlotte White
Just wanted to add that the TWC system performs maintenance every night from 11:30pm to 2:30am, so definitely avoid filing during those hours. Also, they tend to have the most traffic on Mondays and Tuesdays, so Wednesday through Sunday might give you a better chance of staying connected. If all else fails, you can request payment by phone through Tele-Serv at 800-558-8321. The phone system isn't as user-friendly but at least it's more stable than the website sometimes.
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Lauren Zeb
•Update: I finally got through! Used incognito mode on Edge browser at 6:30am this morning and completed my claim without getting kicked out. Thanks everyone for your help! For anyone else having this problem, try a combination of early morning + incognito mode + Edge browser. Worked like a charm.
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