TWC online application showing Error EM22 - can't get past this screen

OMG I HAD THE EXACT SAME ISSUE LAST WEEK!! The EM22 error is a nightmare. I think it happens when something in your work history needs manual review - in my case it was because I had worked for the state government before. I wasted 3 DAYS trying to call them until I was ready to pull my hair out!!! The regular TWC number is USELESS.

The EM22 error typically means there's something in your work history or application that TWC's system can't process automatically. Common triggers include: 1. You worked for a government entity 2. You worked out of state within the last 18 months 3. You had wages under a different name or SSN 4. Your employer reported your wages incorrectly Unfortunately, yes - you do need to speak with a live agent to resolve this. They need to manually review and override something in your application.

I hit this error back in January when I applied. For me it was because I had worked for a school district part-time while also having a regular job. The TWC online system struggles with certain employment scenarios and kicks you to phone support. One tip: try calling exactly at 7:01am when they open. I got through on my third attempt doing this. Otherwise the lines are jammed all day. Also make sure you have all your employment info ready because once you get through, they'll need to take all that information over the phone.

has anyone tried the tele-serv number instead of the main twc line? i think its different and sometimes less busy

I ran into the same issue and spent nearly a week trying to get through on the phone. Eventually I discovered Claimyr (claimyr.com) which got me connected to a TWC agent in about 20 minutes. They have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Basically they keep dialing for you and connect you when they get through. Saved me days of frustration with the EM22 error. The agent told me my error was because I had worked for two employers simultaneously and the system needed manual verification.

its bsically impossible to get thru on the regular number i tried 4 TWO WEEKS last month!!! good luck lol

Just to add some clarity - the EM22 error is actually a protective feature in the TWC system, not a bug. It flags applications that need human review to ensure you get the correct benefit amount and proper processing. While frustrating, it's better than having the system potentially miscalculate your benefits or wrongly deny your claim. For the quickest resolution, have these ready when you do reach an agent: 1. Complete work history for the last 18 months (employer names, addresses, phone numbers) 2. Start/end dates for all employment 3. Reason for separation from each employer 4. Any severance or vacation payout information This will help the agent process your application efficiently once you connect.

Just checking back - were you able to get through to TWC? If not, you might also try contacting your state representative's office. They sometimes have dedicated caseworkers who can help constituents with TWC issues. It's not an immediate fix, but it's another option if you're still stuck.

Glad to hear you got it resolved! The EM22 error is definitely one of the more frustrating ones to deal with. For anyone else running into this issue, I'd also recommend trying the TWC chat feature on their website during off-peak hours (usually mid-morning or early afternoon). Sometimes you can get connected to an agent through chat faster than phone, and they can often help with application errors like this. The chat agents have access to the same systems as the phone reps and can complete your application if needed.

I'm dealing with a similar EM22 error right now and this thread has been incredibly helpful! I'm curious - for those who successfully got through to TWC, how long did the actual phone call take once connected? I want to make sure I block out enough time and have all my documents ready. Also, did anyone have issues with the system timing out or disconnecting during the call? I'm worried about getting cut off halfway through providing all my employment information.

I went through the exact same EM22 nightmare about 2 months ago! In my case, it was because I had worked for both a private company and did some freelance work for a nonprofit during the same period. The TWC system just couldn't automatically verify the nonprofit employment. After reading through all these responses, I wish I had known about Claimyr earlier - would have saved me literally days of frustration trying to get through on the phone. I eventually got connected after calling at 7:02 AM on a Wednesday and waiting on hold for about 90 minutes. The whole call with the agent took around 40 minutes once connected. One thing I'd add that I haven't seen mentioned - if you have any pay stubs or W-2s from the employers that might be causing the EM22 error, have digital copies ready on your phone or computer. The agent asked me to verify specific dollar amounts and dates, and having that info immediately available made the process much smoother. Also, they asked for the exact spelling of my employers' legal business names (not just what they go by), so check your pay stubs for the official company names. The good news is once they manually process your application, everything works normally for your weekly certifications. Hang in there - it's frustrating but definitely solvable!