TWC online application showing Error EM22 - can't get past this screen

OMG I HAD THE EXACT SAME ISSUE LAST WEEK!! The EM22 error is a nightmare. I think it happens when something in your work history needs manual review - in my case it was because I had worked for the state government before. I wasted 3 DAYS trying to call them until I was ready to pull my hair out!!! The regular TWC number is USELESS.

The EM22 error typically means there's something in your work history or application that TWC's system can't process automatically. Common triggers include: 1. You worked for a government entity 2. You worked out of state within the last 18 months 3. You had wages under a different name or SSN 4. Your employer reported your wages incorrectly Unfortunately, yes - you do need to speak with a live agent to resolve this. They need to manually review and override something in your application.

I hit this error back in January when I applied. For me it was because I had worked for a school district part-time while also having a regular job. The TWC online system struggles with certain employment scenarios and kicks you to phone support. One tip: try calling exactly at 7:01am when they open. I got through on my third attempt doing this. Otherwise the lines are jammed all day. Also make sure you have all your employment info ready because once you get through, they'll need to take all that information over the phone.

has anyone tried the tele-serv number instead of the main twc line? i think its different and sometimes less busy

I ran into the same issue and spent nearly a week trying to get through on the phone. Eventually I discovered Claimyr (claimyr.com) which got me connected to a TWC agent in about 20 minutes. They have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Basically they keep dialing for you and connect you when they get through. Saved me days of frustration with the EM22 error. The agent told me my error was because I had worked for two employers simultaneously and the system needed manual verification.

its bsically impossible to get thru on the regular number i tried 4 TWO WEEKS last month!!! good luck lol

Just to add some clarity - the EM22 error is actually a protective feature in the TWC system, not a bug. It flags applications that need human review to ensure you get the correct benefit amount and proper processing. While frustrating, it's better than having the system potentially miscalculate your benefits or wrongly deny your claim. For the quickest resolution, have these ready when you do reach an agent: 1. Complete work history for the last 18 months (employer names, addresses, phone numbers) 2. Start/end dates for all employment 3. Reason for separation from each employer 4. Any severance or vacation payout information This will help the agent process your application efficiently once you connect.

Just checking back - were you able to get through to TWC? If not, you might also try contacting your state representative's office. They sometimes have dedicated caseworkers who can help constituents with TWC issues. It's not an immediate fix, but it's another option if you're still stuck.