TWC claim gives EM22 error online - can I apply in person at workforce office?

Yes, you can go to a local Workforce Solutions office to get help with your unemployment claim. I had a similar issue (different error though) and visited the office in Houston last month. They have computers you can use and staff who can assist. You don't necessarily need an appointment for basic assistance, but I'd recommend calling your local office first to check their current procedures. Make sure to bring your ID, social security card, and any termination/layoff documentation. The staff can help you navigate the online system or provide alternatives if the website continues to give you trouble.

The EM22 error is a system timeout issue - happens when too many ppl are on the site. Try applying really early in the morning (like 5-6am) or late at night after midnight. Worked for me!

The in-person option works but there's usually a LONG wait so bring something to do. When I went to the Austin office in February there were at least 30 people ahead of me and I waited almost 3 hours!!! Just be prepared. And YES they can backdate your claim to your actual separation date - make sure to tell them exactly when you were laid off and bring any paperwork that proves it.

I've helped several people with TWC claims this year, and the EM22 error is frustrating but fairly common. It's an error that typically happens when the system can't process your specific claim details online for some reason. You have three options: 1) Keep trying online during off-peak hours (early morning or late night) 2) Visit a Workforce Solutions office in person (bring ALL your documentation) 3) Get through to TWC by phone (which can be very difficult) If you need to get through to TWC by phone quickly, there's a service called Claimyr (claimyr.com) that many people have had success with. They have a system that holds your place in line and calls you back when a TWC agent is available. They have a video explaining how it works: https://youtu.be/V-IMvH88P88P1U?si=kNxmh025COIlIzKh Regarding backdating: Yes, TWC can backdate your claim to your actual separation date as long as you have documentation. Just make sure to explain that you've been trying to file but kept encountering technical errors.

DONT WASTE YOUR TIME at the workforce office!!! I went last week and they told me they cant actually FILE claims there, they can only help you use the computers! Still need to get through the same broken website!! Complete waste of 2 hours!!

I had this same exact error last month trying to file. I eventually got it to work by completely clearing my browser cache and cookies, then using a fresh browser session. Something about the way the site stores session data was causing problems. might be worth trying before driving all the way to an office.

After dealing with the same issue for days, I used that Claimyr service someone mentioned above and got through to TWC in about 45 minutes instead of trying for days. The agent told me the EM22 error was happening because I had worked in multiple states during my base period and the online system couldn't process my claim automatically - it needed manual review. Once they got it entered manually by phone everything was fine. Not sure if that's your situation but thought I'd share what caused mine.

did u try using a different device? my laptop kept giving errors but when i used my phone it worked fine lol

Update from what I'm hearing: There's currently a known issue with the TWC system affecting some applications with the EM22 error. For claimants with out-of-state wages, previous claims, or certain employer types, the online system may reject the application. In these cases, filing by phone is actually the recommended option. If you're still having trouble after trying all these suggestions, definitely use either the Workforce office or a service to get through by phone.