TWC claim says I'm 'medically unable to work' but I'm not - phone line hangs up when I try to fix it!

OMG the same exact thing happened to me in February!! That stupid recording about being 'medically unable to work' and then it hangs up when u try to fix it. I thought I was going crazy. The system is totally broken.

You probably have a medical flag on your account. Someone might have entered something wrong or misunderstood something you said during your initial claim. Happened to my cousin too.

This is a common issue with the TWC system right now. When your claim gets flagged for 'medical inability' it creates what's called a work availability issue that needs to be resolved by a claims examiner, not the automated system. That's why it's hanging up - the system can't process this type of correction automatically. You need to do two things: 1. Continue submitting your payment requests anyway (even with the error) so you don't miss weeks 2. Get through to an actual TWC agent who can remove the medical flag from your account Once an agent removes the flag, any pending payments should process if you've been requesting them on schedule.

my brother had this problem to. the twc phone lines are a JOKE right now!! he ended up having to go to the actual office in person to get it fixed bc he could never get thru on the phone.

I dealt with this EXACT situation last month. The medical flag happened because I mentioned in my application that I had taken two sick days at my previous job (which TWC somehow interpreted as me being unable to work generally). The stupid phone system is useless for fixing it. After wasting 3 days trying to call, I used Claimyr (claimyr.com) to get through to a real person at TWC. They have this system that holds your place in line and calls you back when an agent is ready. Took about 25 mins instead of hours of redialing. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC agent was able to remove the medical flag from my account in literally 2 minutes once I got through. My payments started processing the next day. Don't waste time with the automated system for this specific issue.

This is a technical issue with what TWC calls an "availability determination." When a claimant gets flagged (sometimes erroneously) as medically unable to work, the system creates a determination that must be appealed or corrected. The correct procedure is: 1. Continue requesting payments on your regular schedule 2. Contact a TWC claims examiner directly (not through Tele-Serv) 3. Ask specifically for a "redetermination of work availability" 4. Provide a simple statement that you are physically able and available to work 5. The examiner should be able to update your claim status immediately If you received an actual determination letter in the mail about this issue, you would need to formally appeal it within 14 days. But if you're just hearing it on the phone system, a direct correction by an examiner is usually sufficient. The good news is that once corrected, you'll receive back payments for any weeks you properly requested payment, even during this error period.

I HATE the TWC phone system with a passion!!!! Been on unemployment twice in 3 years and BOTH times had major issues. The whole system is designed to make you give up I swear!!!!

UPDATE: I finally got this resolved! I used Claimyr to get through to TWC (took about 30 minutes instead of endless redials). The agent explained that when I filled out my initial claim, I had checked a box asking if I had any work restrictions, and I had put "none" but somehow their system flagged it as a medical issue. The agent removed the medical flag immediately and reset my claim status to active. She said my payment requests were in the system and should now process within 2-3 business days. Such a relief! Thanks everyone for the advice. If anyone else runs into this "medically unable to work" error message when you're perfectly fine, definitely get through to a live person - the automated system can't fix this particular issue.