One more important thing - at the appeal hearing, the burden of proof is on TTEC to prove you committed misconduct. They need to show you deliberately violated policy, not just that you had performance issues due to their system problems. If they don't have documentation showing you were warned specifically about

I'm going through something similar right now with a different company but same exact issue - system problems that they blamed on me as "work avoidance." From what I've learned researching this, you have a really strong case for appeal. The fact that you have screenshots of error messages and emails reporting the problems is HUGE. That shows you were proactive about trying to fix the issues, not avoiding work. Document everything chronologically - dates, times, who you reported to, what their response was (or lack thereof). Also, if you can get IT tickets or help desk records showing the system issues were real and widespread, that would be golden. I'm still waiting on my appeal hearing but my lawyer friend said cases like ours where there's clear evidence of technical problems beyond our control usually get overturned. Don't let them intimidate you - you've got this!

Don't trust the timeline people are giving you. I won my appeal in January and I'm STILL fighting to get my $470 back from TWC. The system is completely broken. I've called at least 30 times and keep getting different answers. One rep tells me it's "processing" and another says they have "no record" of a refund request. Then another says it's "approved but pending". If I were you, I'd start calling immediately and document EVERYTHING - get names, ID numbers of who you speak with, confirmation numbers, etc. The squeaky wheel gets the grease with these people!

I went through something very similar about 6 months ago! My employer also mixed up records and TWC hit me with a $380 overpayment. I paid back $150 before my appeal was successful. Here's what happened with my refund: It took exactly 18 business days from when I got my reversal letter to when the money showed up back on my debit card (same card I used to pay originally). TWC doesn't send you any notification when they process the refund - it just appears. One thing I learned is that if you paid online with a card, they typically refund to the same card. But if that card is expired or closed, it can delay things significantly. Make sure the card you used is still active! I'd give it the full 3 weeks before calling, but definitely keep checking your bank statements. The transaction usually shows up as something like "TWC REFUND" or "TEXAS WORKFORCE COMM" on your statement.

Yes, a tax return or other official document with your SSN will usually work as a substitute. Bring whatever you have that shows your SSN.

I'm in a similar situation - my benefits ran out about 3 weeks ago and I've been scrambling to figure out what's next. Reading through this thread has been really helpful, especially the info about Workforce Solutions and SNAP. I had no idea about the WIOA program or that they could help with training funding. One thing I'll add - if you're behind on rent, also check with 211 (dial 2-1-1) for local rental assistance programs. They connected me with a nonprofit that helped cover one month of rent while I get back on my feet. Every little bit helps when you're in survival mode. Good luck tomorrow at the Workforce office! Please do update us - I'm planning to visit mine next week and would love to hear how it goes.

i had a situation kinda similar but with uber eats money and they ended up accepting it during appeal but it took foreverrrrr like almost 3 months from start to finish just be prepared for the wait

I want to add something important that I don't think has been mentioned yet - make sure you have your Social Security earnings record handy when you go to your appeal hearing. You can request it online from the SSA website and it shows all your reported earnings by quarter. This will help demonstrate that your self-employment income was properly reported and paid taxes on. Also, if you used any business banking accounts or payment processors like Square or PayPal for your cleaning/babysitting work, those transaction records can be really valuable evidence since they show a pattern of legitimate business income rather than just random cash payments. One more tip - when you're organizing your documentation, create a simple spreadsheet that totals your earnings by month and quarter. This makes it much easier for the hearing officer to see that you clearly exceeded the minimum requirements. Good luck with your appeal!

One more thing: Texas is a one-party consent state for recording conversations. This means you can legally record conversations between you and your boss without telling him, as long as you're part of the conversation. If he verbally pressures you to resign, having an audio recording could be extremely valuable evidence for your TWC case. Just make sure you're actually participating in the conversation, not leaving a recording device to capture others talking when you're not present.

I'm going through something very similar right now! My supervisor has been creating a hostile environment for weeks - giving me contradictory instructions, excluding me from meetings, and making snide comments about my work in front of others. When I tried to discuss it with her, she said "maybe this job isn't a good fit for you" and suggested I "explore other opportunities." I haven't quit yet because I'm scared about unemployment benefits, but reading all these responses is giving me hope that I might have a case for constructive discharge if it comes to that. The advice about documenting everything and not signing pre-written resignation letters is so valuable - thank you everyone for sharing your experiences!