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Quick update for everyone discussing DUA timelines - TWC is currently prioritizing DUA claims for households with school-aged children due to back-to-school season. Be sure to mention this specifically when you speak with a representative. Also, while waiting for approval, contact your local school district about their emergency assistance programs. Many Texas districts offer "disaster relief" supply packages that include backpacks, basic clothing, and essential school supplies for families affected by recent disasters. You can typically apply through your school's counselor or administration office.
update: i finally got approved today!!!!! took 5 weeks and 3 days. they deposited all my back pay at once. hang in there and keep submitting those payment requests!!
Just wanted to follow up - were you able to get through to TWC yet? If you're still having trouble, another option is to request an update through the TWC website's messaging system. Go to the Contact Us section and submit a specific question about your claim status. It's not as immediate as a phone call, but sometimes they do respond within a few days.\n\nAlso, be aware that certain issues can only be resolved by specific departments within TWC. For example, if your claim is under investigation for separation reasons, only an examiner from that department can release the hold - which is why getting the right person on the phone is so important.
I tried the messaging system twice in the past month with no response. I'm going to try calling again tomorrow morning right when they open, and if that doesn't work, I might try that Claimyr service you mentioned or contact my state rep's office. I'm almost 4 months without income now, and things are getting really critical. I appreciate everyone's suggestions and support.
I notice some confusion in the replies, so let me clarify the official process: 1. Continue requesting payments on your regular schedule 2. When you do your first payment request after starting work, answer YES to the question about returning to work 3. Provide your start date and employer information when prompted 4. Report all earnings for any days worked (even if not paid yet) 5. The TWC system will automatically determine if you're eligible for partial benefits 6. Your claim will be automatically closed if you report full-time work If your payment request period includes days before and after your start date, you may receive partial benefits for the days before you started working. The system calculates this automatically based on the information you provide. Congratulations on your new job!
Has anyone else noticed that the TWC website is ALWAYS down for maintenance at the most inconvenient times?? I swear they do it on purpose when payment request days come around! I had to request payment at 2AM last time because that was the only time I could actually log in without getting an error!
@OP based on your situation, I'd give it until exactly the 14-day mark from when you filed (so that would be July 15th), and if you still don't see updates or can't get through on the phone, then definitely try alternative methods to reach TWC. When I finally got through to someone, they told me that sometimes claims get stuck in a review queue if there's anything unusual about your work history or if your previous claim was relatively recent. They can usually fix it in minutes once you actually speak with someone.
Update on my earlier advice: I just remembered that for DUA claims specifically, you need to submit Form E-230DUA along with your additional evidence for reconsideration. It's a separate form from regular unemployment reconsiderations. You can download it from the TWC website or ask them to email it to you. This form allows you to request reconsideration without going through the formal appeal process. Fill it out completely and attach all your additional evidence (bank statements, damage photos, client emails about cancelled work, etc.).
Just want to add - when you submit your bank statements, highlight the deposits that correspond to your 1099s and invoices. Don't make them hunt for the information. I created a simple spreadsheet showing: Date, Client, Invoice #, Amount, and Date Deposited. This made it super clear how everything connected. The TWC examiner who finally approved my claim actually commented on how helpful that was.
Just wanted to update that if your claim shows 'under review' status, it usually means a TWC examiner has been assigned to your case but they might need additional information. Did you try checking the Claim and Payment Status section on the TWC website? Sometimes there's more detailed information there than in the correspondence inbox. Also, be sure to keep requesting payments on your regular schedule even while your claim is under review. If you miss payment requests, it can further delay everything.
Yes, I've been requesting payments every two weeks like clockwork. The Claim and Payment Status just says 'under review - pending resolution of work separation issue' but doesn't say what specifically is missing. I'll try that email someone suggested and hopefully they can tell me exactly what they need.
I had success getting through to TWC last week by calling their tele-serv number (800-558-8321) first, selecting option 2 for claim information, entering my PIN, then pressing 0 repeatedly until it transferred me to a representative. It took about 20 minutes of waiting, but I finally got to speak with someone who helped resolve my claim issue. If your issue is specifically about work separation documentation, you might need to upload a more detailed explanation letter. Go to your TWC portal, select 'Submission of Information,' then 'General' as the document type, and upload a detailed letter explaining your layoff situation, including dates, supervisor name, and reason given for separation.
also dont forget u gotta do those work search activities every week. they want at least 3 for most counties in texas and u gotta keep a log of them
File immediately, and do your work search activities starting right away. Keep detailed records of every application, contact, or work search activity. For your specific situation, make sure you note the exact dates and earnings from your 1099 work during your first payment request. Since you worked 3 days, you'll report those earnings in the week they were earned, which may reduce your benefit for just that week, but won't affect other weeks. The system will calculate any partial payment for that week automatically. And regarding your previous question - yes, TWC will contact your former employer to verify the separation reason and potentially other details. This is standard procedure and why it's important your application accurately reflects the circumstances of your job loss.
Yes, you must complete your work search requirements during the waiting week. The work search requirement begins as soon as you file your initial claim and continues through every week you request payment, including the waiting week. If you don't do your work search activities during the waiting week, you could be disqualified.
Update: I finally got through to TWC today (took about 20 tries) and spoke with a different representative. She confirmed that I AM approved for benefits on my new claim! The first rep was definitely looking at my old claim from March. For anyone else dealing with this - definitely trust your determination letter if it shows benefit amounts. And make sure the rep knows which claim you're calling about by giving them the exact date you filed. Thanks everyone for your help! Going to start my work search activities today and make my first payment request on Sunday.
Will do! I've already set up a spreadsheet to track everything. Is it better to apply directly on company websites rather than through Indeed or other job boards?
Either way works for your work search requirements, but direct applications often get better results. Just make sure you document everything properly. Also, creating a profile on WorkInTexas.com counts as one work search activity, so that's an easy one to knock out.
Thanks everyone for the help! Based on what you're all saying, it sounds like I should expect to see something pending in my account by tomorrow night or Wednesday morning. I made sure to document all my work search activities correctly, so hopefully there won't be any holds or delays. Fingers crossed it comes through before Friday!
Kolton Murphy
@OP yeah it was worth it for me! i did doordash like 2-3 days a week, made like $100-150 each week & still got partial unemployment. better than nothing while u look for work
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Lilah Brooks
•That sounds like exactly what I'm wanting to do. Thanks for sharing your experience!
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Evelyn Rivera
One more important thing - when you do your payment requests, make sure you answer "Yes" to the question about whether you worked or earned money, even on weeks where you might not have received a payment from DoorDash yet. You'll need to provide the dates worked and gross amount earned before expenses. Also, keep very detailed records of your DoorDash work including: 1. Hours/days worked each week 2. Gross income before expenses 3. Screenshots of your earnings summaries TWC may request verification later, and having these records will protect you if there's ever a discrepancy.
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Lilah Brooks
•Thanks for the detailed advice. I'll definitely keep good records of everything. Better safe than sorry!
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