Texas Unemployment

Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

Just to add to what others have said - you can also check the TWC automated phone system (Tele-Serv at 800-558-8321) for payment status. Sometimes it updates there before the website shows changes. Select option 2, then option 1 to hear payment information. If it says your payment request has been processed, you should receive funds within 1-2 business days from that point.

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Thanks, I'll try Tele-Serv tomorrow if I don't see any updates online. Appreciate all the helpful advice from everyone!

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good luck with getting ur money hope it comes through fast!!! rent is crazy expensive these days

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Tell me about it! This month is going to be tight no matter what, but at least knowing when to expect the money helps with planning. Thanks for the good wishes!

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my friend got a letter like 5 months after he started working saying he didnt report right and owed TWC like $2800

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Mei Lin

This is fairly common. TWC's automated system typically catches discrepancies when they process quarterly employer reports, which can be months after the actual work was performed. Your friend should have received an official determination letter explaining why TWC believes there was an overpayment. If he disagrees, he has the right to appeal within 14 days of the determination letter date. Many overpayment issues can be resolved if you have good documentation showing you reported correctly.

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Thanks everyone for the advice! I'll make sure to keep reporting my income correctly on every payment request and start keeping a detailed log of all my hours and pay. Super grateful for all the help!

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Has ur employer filed a mass claim for everyone? My job did that after the hurricane and it made everything easier

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They didn't file a mass claim. The company has about 30 employees, and I think they were too overwhelmed dealing with the property damage to handle unemployment stuff. Should I ask them about that?

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At this point, since you already have an individual claim established, having your employer file a mass claim wouldn't be helpful. However, you should ask your employer to provide TWC with a projected reopening date if they haven't already. This information can sometimes affect how your claim is processed.

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Based on all the information shared in this thread, here's what I recommend you do: 1. Use Claimyr or keep trying to reach TWC directly to discuss your specific situation 2. Ask about any Extended Benefits or special disaster-related extensions that might be available after your regular benefits exhaust 3. Register with the Disaster Recovery Employment Program 4. Maintain your work search activities and payment requests even after benefits exhaust 5. File for all available FEMA assistance if you haven't already 6. Get written documentation from your employer about their projected reopening timeline The system is definitely imperfect when it comes to long-term disaster recovery, but staying proactive and maintaining all requirements gives you the best chance at accessing additional help if it becomes available.

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Thank you so much! I'm going to follow this plan exactly. I really appreciate everyone's help and advice - feeling much more clear on what to do now even though the situation isn't ideal.

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This happened to my brother too! Except his was filed as "power outage" instead of hurricane damage. These intake agents really need better training. It took him 7 calls to even get someone who knew how to fix the category. He ended up using Claimyr.com to get through after days of busy signals. Their system held his place in line and got him connected to an actual TWC agent who could fix the coding issue. Their demo video shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

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I've been hearing about this Claimyr thing. Does it actually work? I'm desperate to talk to someone before my hearing.

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Just an important note for anyone with disaster-related claims: make sure you're still completing the work search requirements unless you've been explicitly exempted. Many disaster claimants think they don't need to search for work, but unless TWC has specifically waived this requirement for your disaster area, you still need to complete and report your minimum 3 work search activities each week. Otherwise, you could be disqualified even after winning your appeal.

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This is a good point! In my case, they did waive the work search requirement for the first 4 weeks after Hurricane Delilah, but then I had to start doing the 3 activities per week. I made sure to document everything through WorkInTexas.com to be safe.

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Quick question - my claim has been pending for almost 3 weeks, but I just got the debit card yesterday. Does that mean my claim is about to be approved? Or do these two things have nothing to do with each other?

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They're completely separate processes. Getting the card doesn't indicate anything about your claim status - they just automatically mail it when you select that payment option. You'll still need to wait for your claim determination separately.

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PRO TIP: After you get ur first payment, IMMEDIATELY transfer that money to your regular bank account!!! The ReliaCard has crazy fees if you use it at certain ATMs or stores. Don't leave ur $$ sitting on that card!

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Drake

Good idea! I'll transfer it to my regular bank account as soon as it hits. Definitely don't want to deal with extra fees.

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i had a similar thing happen but my situation was that they approved me then a week later sent a letter saying i was denied??? so confusing! i ended up having to appeal and it took 2 months to sort out. hopefully yours is just the normal twc slowness and not something more complicated!

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Oh no, that sounds awful! Did you ever figure out why they denied you after approving? Now I'm worried the same thing might happen to me...

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they said my employer contested it after the initial approval. but sounds like ur situation is different since its been a week with no denial letter. ur probably fine!

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Just checking back - was your online status updated yet? If your payment request went through successfully, that's another good sign your claim is properly approved in their system, even if the status display hasn't caught up.

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Update: My payment request went through AND my status finally updated to approved yesterday! Took exactly 12 days after the letter date. You all were right about just being patient. Thanks for the help everyone!

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I missed my payment request day last month and used Thursday without any issues. BUT one important thing no one mentioned yet - if Thursday happens to be a holiday (like Thanksgiving), then you're out of luck until your next regular payment period. Happened to me once and I learned the hard way. Always check if Thursday is a holiday!

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Oh that's a really good point! Thankfully tomorrow isn't a holiday so I should be fine. Sorry that happened to you - must have been stressful.

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UPDATE: Just wanted to let everyone know I was able to request my payment today (Thursday) without any issues! The system worked exactly as you all said it would. I waited until around 1pm as suggested and had no technical problems. The confirmation page said I should expect payment in 2-3 business days. Thanks everyone for your help and reassurance!

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Great news! Glad it worked out for you. For future reference, you can set up text or email reminders through your TWC account so you don't miss your regular day again. It's under the 'Communication Preferences' section.

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👍 awesome!

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One more important thing - when you do your last payment request after starting the job, make sure you report the exact hours you worked and wages earned during that specific request period. Don't report future hours or full-time status until you've actually worked those hours. TWC calculates partial benefits based on your reported earnings for each specific period, not based on your employment status change.

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Oh that's super helpful - so if my start date is June 18th and I work 3 days that week, I'd only report those specific days/hours on that payment request, right? Not the full two-week period?

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Exactly! You'll report only the hours you actually worked during the claim period. For example, if your payment request covers June 11-24, and you start on June 18th, you would report only the days/hours worked from June 18-24, not the full two weeks. Additionally, on that payment request, you'll answer "Yes" to the question about returning to full-time work, and provide your employer information. The system will then recognize that you've returned to work full-time and should process your waiting week payment automatically. Just to be crystal clear: the waiting week is the first week of your claim period that would have been payable, but was withheld as your "waiting week." You become eligible for this payment after receiving three benefit payments AND returning to full-time work.

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Thank you for explaining this so clearly! I've been on unemployment for about 2 months now, so I should have enough benefit payments to qualify for the waiting week. I'll make sure to report everything correctly when I start the new job.

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That's an important detail. Since you voluntarily resigned, TWC will need to determine if you had "good cause" to leave your job. A spouse's relocation for work is often considered good cause, but you may need to provide documentation. This is separate from the payment reporting issue, but equally important for your overall eligibility. Make sure you clearly explained this when you initially filed your claim.

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Yes, I did explain that in my initial application and uploaded a letter from my spouse's employer confirming the job transfer. My approval letter didn't mention any issues with that, just gave me my weekly benefit amount. I guess that means they accepted the reason?

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If you received an approval with a weekly benefit amount, that's a good sign they accepted your reason for separation. To summarize what you need to do: 1) Report your teacher salary on each payment request until it stops in August, 2) Continue making payment requests every two weeks even if you're getting $0, 3) Complete at least 3 work search activities each week, and 4) Once your teacher pay ends in August, you should begin receiving your full benefit amount assuming you're still unemployed and eligible. And yes, substitute teaching can count as a work search activity as long as you document your application/contact with the district.

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Thank you so much for all this help! The TWC website is so confusing and the handbook doesn't clearly address teacher situations. I feel much better prepared now for handling my payment requests.

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