TWC login glitch - system tells me to call TWC after entering SSN every time

Yep, had the EXACT same issue in January. The system was flagging my SSN for some reason even though it was correct. Turns out there was an identity verification flag on my account. The regular TWC reps couldn't help because they didn't have access to that part of the system. What fixed it for me was specifically asking to speak with someone in the ID verification department. Once I got transferred there, they removed whatever flag was on my account, and I could finally log in normally after about 2 hours.

This is actually fairly common with TWC's system right now. There are a few potential causes: 1. Your identity needs additional verification (most likely) 2. There's a mismatch between your SSN and name in their database 3. There's an existing claim under your SSN from previous years 4. Their system is experiencing technical issues (happens a lot lately) The solution depends on which of these is causing your problem. Your best bet is to call early in the morning (right when they open at 7am) and specifically request to speak with someone in identity verification. The regular claim specialists often can't see or fix these login issues.

their stupid system does this all the time lol. iv been on texas unemployment 3 times and every time theres some dumb glitch. just keep calling them until u get someone who actualy knows how to fix it, most of the people who answer dont know anything beyond the basic stuff

I ran into this exact issue two months ago. After trying to call TWC for days and getting nothing but busy signals, I finally used Claimyr (claimyr.com) to get through to a TWC agent right away. They have this video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC agent I spoke with explained that my account had an identity verification hold because my name in their system had my middle initial but I had entered my name without it when creating the account. Such a minor thing! They fixed it right away and I could log in normally after that. Saved me so much frustration after days of trying to get through on my own.

Has anyone checked if maybe the problem is with ur browser?? Sometimes TWC site acts weird if u use Chrome. Try using Microsoft Edge or Firefox and clear all your cookies first. Also make sure ur not using a VPN cause TWC blocks those sometimes. That fixed it for me when I had login issues.

Hey, wanted to update you - I finally got through to someone helpful at TWC after dealing with this exact issue for almost a week. Here's what they told me: When there's any kind of mismatch or verification issue, their system automatically triggers a "call TWC" message but doesn't tell you WHY. In my case, I had moved recently and my address didn't match what they had on file. The regular TWC reps couldn't see this flag on my account. To fix it, you need to: 1. Call right when they open (7am) 2. Tell them you're getting the SSN login loop issue 3. Specifically ask them to check for "identity verification flags" on your account 4. Ask to be transferred to identity verification if the regular rep can't help Once they removed the flag, I could log in immediately. And yes, my claim was processing correctly the whole time even though I couldn't access it online - that was a relief!

I'm having the EXACT same problem right now!!! Been trying for 3 days and keep getting stuck in that stupid loop. This is my first time filing for unemployment and it's way more complicated than I expected. Following this thread to see if any solutions work for you.

UPDATE: I wanted to let everyone know what happened in case someone else has this issue. I called right at 7am and got through after about 20 minutes. I specifically asked them to check for identity verification flags as suggested here. Turns out there was a name mismatch - I had used my nickname when creating the account instead of my full legal first name that's on my social security card. They transferred me to the identity verification department who removed the flag and reset my account. I had to wait on hold for about 30 minutes for that transfer, but once they fixed it, I could log in right away! Thank you all for the helpful suggestions! My claim is processing normally now and I can see everything in my account.

This is such a helpful thread! I'm dealing with a similar issue right now but mine's slightly different - I can actually log in, but when I try to certify for benefits, the system kicks me out and tells me to call. Been on hold for hours trying to get through. Based on what everyone's saying here, sounds like I should specifically ask about identity verification flags when I finally get someone on the phone. It's frustrating how their system gives these vague "call TWC" messages without explaining what's actually wrong. Thanks to everyone who shared their solutions!