TWC login glitch - system tells me to call TWC after entering SSN every time

Yep, had the EXACT same issue in January. The system was flagging my SSN for some reason even though it was correct. Turns out there was an identity verification flag on my account. The regular TWC reps couldn't help because they didn't have access to that part of the system. What fixed it for me was specifically asking to speak with someone in the ID verification department. Once I got transferred there, they removed whatever flag was on my account, and I could finally log in normally after about 2 hours.

This is actually fairly common with TWC's system right now. There are a few potential causes: 1. Your identity needs additional verification (most likely) 2. There's a mismatch between your SSN and name in their database 3. There's an existing claim under your SSN from previous years 4. Their system is experiencing technical issues (happens a lot lately) The solution depends on which of these is causing your problem. Your best bet is to call early in the morning (right when they open at 7am) and specifically request to speak with someone in identity verification. The regular claim specialists often can't see or fix these login issues.

their stupid system does this all the time lol. iv been on texas unemployment 3 times and every time theres some dumb glitch. just keep calling them until u get someone who actualy knows how to fix it, most of the people who answer dont know anything beyond the basic stuff

I ran into this exact issue two months ago. After trying to call TWC for days and getting nothing but busy signals, I finally used Claimyr (claimyr.com) to get through to a TWC agent right away. They have this video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC agent I spoke with explained that my account had an identity verification hold because my name in their system had my middle initial but I had entered my name without it when creating the account. Such a minor thing! They fixed it right away and I could log in normally after that. Saved me so much frustration after days of trying to get through on my own.

Has anyone checked if maybe the problem is with ur browser?? Sometimes TWC site acts weird if u use Chrome. Try using Microsoft Edge or Firefox and clear all your cookies first. Also make sure ur not using a VPN cause TWC blocks those sometimes. That fixed it for me when I had login issues.

Hey, wanted to update you - I finally got through to someone helpful at TWC after dealing with this exact issue for almost a week. Here's what they told me: When there's any kind of mismatch or verification issue, their system automatically triggers a "call TWC" message but doesn't tell you WHY. In my case, I had moved recently and my address didn't match what they had on file. The regular TWC reps couldn't see this flag on my account. To fix it, you need to: 1. Call right when they open (7am) 2. Tell them you're getting the SSN login loop issue 3. Specifically ask them to check for "identity verification flags" on your account 4. Ask to be transferred to identity verification if the regular rep can't help Once they removed the flag, I could log in immediately. And yes, my claim was processing correctly the whole time even though I couldn't access it online - that was a relief!

I'm having the EXACT same problem right now!!! Been trying for 3 days and keep getting stuck in that stupid loop. This is my first time filing for unemployment and it's way more complicated than I expected. Following this thread to see if any solutions work for you.

UPDATE: I wanted to let everyone know what happened in case someone else has this issue. I called right at 7am and got through after about 20 minutes. I specifically asked them to check for identity verification flags as suggested here. Turns out there was a name mismatch - I had used my nickname when creating the account instead of my full legal first name that's on my social security card. They transferred me to the identity verification department who removed the flag and reset my account. I had to wait on hold for about 30 minutes for that transfer, but once they fixed it, I could log in right away! Thank you all for the helpful suggestions! My claim is processing normally now and I can see everything in my account.

This is such a helpful thread! I'm dealing with a similar issue right now but mine's slightly different - I can actually log in, but when I try to certify for benefits, the system kicks me out and tells me to call. Been on hold for hours trying to get through. Based on what everyone's saying here, sounds like I should specifically ask about identity verification flags when I finally get someone on the phone. It's frustrating how their system gives these vague "call TWC" messages without explaining what's actually wrong. Thanks to everyone who shared their solutions!

Just wanted to add another data point for anyone dealing with this issue - I had the exact same SSN login loop problem last month and it turned out to be related to a previous unemployment claim from 2020 that was still showing as "active" in their system even though I hadn't used benefits in years. The regular TWC rep couldn't see this old claim status, but when I got transferred to the identity verification department, they found it immediately and closed out the old claim. After that, my new login worked perfectly. So if you've filed for unemployment before (even years ago), make sure to mention that when you call - there might be an old claim that needs to be properly closed before you can create a new account.

I went through this exact same nightmare about 6 months ago! The SSN login loop is incredibly frustrating and their error messages are completely unhelpful. What worked for me was calling at exactly 7:00 AM (set multiple alarms!) and being very specific about the problem. I told them "I'm getting stuck in a loop where the system tells me to call TWC every time I enter my SSN, and I need someone to check for identity verification flags on my account." The first rep tried to help but couldn't access that part of the system. When I asked to be transferred to identity verification, they found that my account was flagged because I had entered my apartment number differently than what was in their records (I wrote "Apt 5B" instead of "#5B"). Such a tiny difference but their system treated it as a red flag! Once they updated it, I could log in immediately. The good news is that your claim will still process correctly even while you can't access the online portal - I was worried about that too but my payments came through on schedule. Definitely try the early morning call strategy and don't let them brush you off if the first person can't help. Ask specifically for identity verification department transfer.

I work as a customer service supervisor for a state agency (not TWC, but similar systems) and wanted to chime in with some insight about why this happens so frequently. These legacy government systems often have multiple databases that don't communicate well with each other, so something as simple as a space in your name, a hyphen in your address, or even capitalization differences can trigger security flags. The "call TWC" message is basically their system's way of saying "something doesn't match but we can't tell you what for security reasons." The identity verification department has access to see all the different data sources and can spot these mismatches that regular customer service can't see. Pro tip: when you do get through, ask them to read back exactly how your information appears in their system. Sometimes there are extra spaces, missing punctuation, or abbreviations that you wouldn't expect. Having that exact formatting for future reference can save you headaches later. Also, if you've ever had a name change (marriage, divorce, etc.), make sure all your documents reflect the same name consistently - that's another common trigger for these flags.