Social Security online account login loop between SSA and Login.gov - need help breaking the cycle!

I had the EXACT same problem last month! The SSA website and Login.gov kept sending me in circles. What finally worked was completely signing out of BOTH services, clearing my browser cache (not just cookies), and then starting fresh at the SSA.gov homepage. When prompted, I chose to use my Login.gov account, but made sure to check the 'remember this device' option. For some reason that broke the loop. Hope this helps!

this happens to lots of people. the websites don't talk to each other right. i had to use firefox instead of chrome and it worked. weird but true!

This is a common issue happening since SSA integrated with Login.gov. Here's what you need to do: 1. Clear ALL browsing data (not just cookies) 2. Restart your computer completely 3. Go directly to ssa.gov (not Login.gov) 4. Click "Sign In" and select "Sign in with Login.gov" 5. When prompted, use the Login.gov credentials that you've previously linked to your SSA account 6. Important: Do NOT try to create a new account or connection If that doesn't work, the issue might be that you have multiple Login.gov accounts or multiple my Social Security accounts that are creating a conflict. In that case, you may need to contact either Login.gov support or SSA directly.

Im having the same issue!!!! Been trying for DAYS to check my benefits. Just loops forever between the two sites. So annoying when you NEED to access your info and cant. Let me know if anything works for you.

If you're still having trouble after trying the technical solutions, you might want to try Claimyr to get through to an actual SSA agent by phone. I was stuck in this same Login.gov/mySocialSecurity loop for weeks and couldn't get anyone on the phone. I used Claimyr (claimyr.com) and they got me connected to an agent who fixed my account issues on the spot. They have a video that shows how it works at https://youtu.be/Z-BRbJw3puU - Basically saves you from waiting on hold for hours. The agent I spoke with said they're seeing this login issue a lot lately and they can fix it from their end.

This login loop problem is due to the incomplete integration between Login.gov and the SSA systems. I work in IT (not for SSA) and can confirm a few technical details that might help: 1. The SSA systems can sometimes cache your authentication status incorrectly 2. Login.gov uses specific security tokens that can get corrupted in transit 3. Sometimes your account gets flagged for additional verification when there's a pattern of multiple login attempts Besides the browser clearing suggestions already mentioned, make sure you're not using any VPN services when trying to log in, as this can trigger security flags. Also, try accessing during off-peak hours (early morning or late evening) when the authentication servers have less traffic. If you continue having problems, you may need to request an account reset through the SSA's phone system, though I know that can be its own challenge.

ANYONE ELSE NOTICE how the SSA website gets worse every time they "improve" it??? Used to be able to log in no problem before they added this login.gov nonsense.

UPDATE: I finally got in!! What worked for me was a combination of things: 1) Completely signed out of both SSA and Login.gov, 2) Cleared ALL browsing data as suggested, 3) Turned off my VPN, 4) Used Firefox instead of Safari, and 5) Made sure to use EXACTLY the same email address on both sites. Apparently I had been using my gmail with and without a period in different places, and the system was treating them as different accounts. Thanks everyone for your help!

I'm so grateful to everyone who shared their solutions here! I've been dealing with this exact same login loop issue for about 3 weeks now and was getting nowhere with the phone lines. Reading through all these suggestions gives me hope that I can finally get back into my account. I'm going to try the complete sign-out method first, then move on to the Firefox browser suggestion if that doesn't work. The email consistency tip is something I never would have thought of - I probably do have slight variations in how I've entered my email across different sites. It's frustrating that such a critical system has these kinds of integration issues, but at least this community is helping each other work around them. Thank you all for taking the time to share what worked for you!

I've been battling this same login loop for almost a month now! Reading through everyone's experiences here makes me feel less crazy - I was starting to think I was the only one dealing with this SSA/Login.gov nightmare. I've tried most of the browser-clearing suggestions but haven't had success yet. The email consistency tip from @Anna Xian is brilliant though - I just realized I might have used different variations of my email when setting up my accounts initially. Going to try that along with the Firefox browser switch this weekend. It's ridiculous that we need a whole community troubleshooting guide just to access our own benefits information, but I'm so grateful everyone is sharing their solutions here. The official SSA help resources are basically useless for this specific issue. Fingers crossed one of these methods finally breaks the cycle for me!

This thread has been incredibly helpful! I'm dealing with a similar SSA/Login.gov loop issue right now and was getting nowhere on my own. The troubleshooting steps everyone has shared here are way more comprehensive than anything I could find on the official government websites. I'm particularly interested in trying the email consistency fix that @Anna Xian discovered - I never would have thought that slight variations in email formatting could cause such major authentication problems. It's honestly ridiculous that we need to become IT experts just to access our own Social Security information, but I'm so grateful this community exists to help each other navigate these broken systems. Going to try the complete sign-out + Firefox browser method this evening. Thank you all for sharing your experiences and solutions!

Wow, I just stumbled across this thread and I'm so relieved I'm not the only one dealing with this Login.gov/SSA nightmare! I've been stuck in the same endless loop for about 10 days now and was getting absolutely nowhere. Reading through everyone's solutions has been incredibly enlightening - especially the email consistency issue that @Anna Xian discovered. I never would have thought that something as simple as having a period in my Gmail address in one place but not another could cause such chaos with the authentication system. I'm definitely going to try the complete sign-out + clear all browsing data + Firefox browser combo this weekend. It's honestly embarrassing that we need a community-created troubleshooting guide just to access our own government benefits, but I'm so grateful everyone here has shared their experiences and solutions. The official SSA help documentation is practically useless for this specific integration problem. Thank you all for taking the time to help fellow community members navigate these broken systems!

I just joined this community and found this thread while searching for solutions to my own SSA login nightmare - thank you all for sharing such detailed troubleshooting steps! I've been stuck in this same Login.gov/SSA authentication loop for almost 2 weeks now and was starting to think I was going crazy. The email consistency discovery by @Anna Xian is absolutely brilliant - I just realized I probably have slight variations in how I entered my email across the different systems (sometimes with periods, sometimes without, maybe even different capitalization). It's mind-boggling that such tiny details can completely break the authentication between two government systems that are supposed to work together seamlessly. I'm going to try the complete sign-out + clear all browsing data + Firefox browser method tonight, and I'll definitely double-check that my email formatting is identical across both platforms. If that doesn't work, I might look into the Claimyr service that @Ev Luca mentioned since I've had zero luck getting through on the phone lines. It's honestly ridiculous that we need this level of community detective work just to access our own Social Security information, but I'm so grateful this discussion exists. The official government help resources are basically useless for this specific integration problem. Will definitely report back with results - fingers crossed!

Just joined this community after struggling with my own government service login issues, and wow - what a relief to find this thread! I've been dealing with a similar SSA/Login.gov authentication loop for the past week and was starting to feel completely defeated. Reading through everyone's detailed solutions here has given me so much hope and valuable troubleshooting steps to try. The email consistency issue that @Anna Xian discovered is particularly eye-opening - I never would have thought that tiny variations in email formatting could cause such major authentication failures between integrated government systems. I'm definitely going to try the complete sign-out + clear all browsing data + Firefox browser combination this weekend, along with carefully checking that my email addresses match exactly across both platforms. It's honestly frustrating that we need this level of community detective work just to access our own benefits information, but I'm incredibly grateful that everyone here has shared their experiences and solutions so generously. The collective wisdom in this thread is far more helpful than anything I could find on the official SSA or Login.gov support pages. Thank you all for creating such a comprehensive troubleshooting resource through your shared struggles and successes!

Just discovered this community while frantically searching for SSA login help - what perfect timing! I've been trapped in this exact same Login.gov/SSA authentication loop for about 5 days now and was seriously starting to question my sanity. Reading through all these detailed solutions has been like finding a goldmine of actual useful information. The email consistency discovery by @Anna Xian is absolutely genius - I just had a lightbulb moment realizing I definitely used different variations of my email address when setting up these accounts (probably gmail vs g-mail or with/without dots). It's incredible that such tiny formatting differences can completely break the connection between two government systems that are supposedly integrated. I'm going to try the complete logout + clear all browser data + Firefox method tonight, making sure my email addresses are formatted identically on both platforms. If that fails, I'll definitely check out the Claimyr service for phone support since I've had zero luck with the regular SSA phone lines. It's honestly ridiculous that we need this level of community troubleshooting just to access our own benefits, but I'm so grateful everyone here has shared their hard-won solutions. This thread is providing better tech support than the actual government agencies! Will report back with my results - fingers crossed one of these methods finally breaks me out of this endless loop.

Welcome everyone who's joined this community recently to help with these SSA login issues! As someone who's been dealing with government website problems for a while now, I can say this thread has become the most comprehensive troubleshooting guide I've ever seen for the SSA/Login.gov authentication loop problem. It's incredible how this community has basically reverse-engineered solutions that the official support channels couldn't provide. The email consistency issue that @Anna Xian discovered really highlights how poorly these integrated systems handle even minor formatting differences - it's a perfect example of why government IT implementations need better testing before rollout. For anyone new to this thread, I'd definitely recommend starting with the complete sign-out + clear all browsing data + Firefox browser method, while making absolutely sure your email formatting is identical across both SSA and Login.gov accounts. The fact that we've all had to become amateur tech support agents just to access our own benefits is frustrating, but the collaborative problem-solving here has been amazing. Keep sharing your results - this community-generated knowledge base is helping so many people!

Just joined this community after discovering this amazing thread during my own SSA login struggles! I've been stuck in the exact same Login.gov/SSA authentication loop for about 2 weeks and was getting absolutely nowhere until I found all these incredible solutions you've shared. The email consistency breakthrough by @Anna Xian is absolutely brilliant - I just realized I probably have slight variations in my email formatting across the two systems that could be causing my issues. I'm planning to try the complete sign-out + clear all browsing data + Firefox browser method this weekend, making sure my email addresses match perfectly on both platforms. It's honestly mind-boggling that we need this level of community detective work just to access our own Social Security information, but I'm so grateful everyone here has shared their hard-won solutions. This thread provides better troubleshooting support than any official government resource I've found. Will definitely report back with my results - thank you all for creating such an invaluable resource for fellow community members dealing with these broken authentication systems!

Just joined this community after being stuck in the same SSA/Login.gov authentication nightmare for over a week! This thread has been absolutely incredible - it's like finding the holy grail of troubleshooting guides that the government should have provided in the first place. The email consistency issue that @Anna Xian discovered is pure genius - I never would have thought that subtle formatting differences could completely break the integration between two systems that are supposed to work together seamlessly. I'm definitely going to try the complete sign-out + clear all browser data + Firefox method tonight, and I'll triple-check that my email formatting is identical on both platforms. It's honestly both maddening and reassuring to see how widespread this problem is - clearly shows this is a systemic integration failure rather than user error. The fact that we've all had to become amateur IT specialists just to check our own benefits is ridiculous, but the collaborative troubleshooting here has been amazing. Thank you all for sharing your experiences and solutions so generously - this community support is infinitely better than the useless official help resources. Will definitely update with my results!

Just joined this community after discovering this incredible thread while battling my own SSA/Login.gov authentication nightmare! I've been trapped in the same endless loop for almost 3 weeks now and was starting to think I was completely losing it until I found all these amazing solutions you've all shared. The email consistency discovery by @Anna Xian is absolutely mind-blowing - I just realized I probably used different variations of my Gmail address (with and without periods, maybe even different capitalization) when setting up my accounts originally. It's incredible that such tiny formatting differences can completely sabotage the integration between two government systems that are supposedly designed to work together. I'm planning to try the complete sign-out + clear all browsing data + Firefox browser method this weekend, making absolutely sure my email addresses are formatted identically across both SSA and Login.gov platforms. If that doesn't work, I'll definitely look into the Claimyr service for getting through to an actual agent since I've had zero success with the regular phone lines. It's honestly both infuriating and comforting to see how many of us are dealing with this exact same issue - clearly demonstrates this is a widespread system integration failure rather than individual user error. The fact that we've all had to become amateur tech support specialists just to access our own Social Security benefits is completely ridiculous, but I'm so grateful this community has created such a comprehensive troubleshooting resource through shared experiences. This thread provides infinitely better support than anything I could find on the official government websites. Thank you all for taking the time to help fellow community members navigate these broken systems - will definitely report back with my results!