SSA.gov website down? Can't access my Social Security account today
Is anybody else having trouble accessing the SSA.gov website today? I've been trying to log into my mySocialSecurity account since 8AM to check on my disability application status, but the site keeps timing out or giving me error messages. Tried different browsers (Chrome and Edge) but no luck. Called the SSA helpline but there's a 2+ hour wait time just to speak to someone! Really frustrated because I need to submit some additional medical documentation before my deadline this Friday. Anyone else experiencing issues or know if there's a system outage?
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Felicity Bud
Yes! I've been having the same problem since yesterday afternoon. The main SSA.gov page loads but as soon as I try to log in, it crashes. I called my local office and they said they're aware of 'technical difficulties' with the online portal but couldn't give me an ETA for when it'll be fixed. Something about server maintenance that's taking longer than expected. If you need to submit documents urgently, you might want to fax them or drop them off at your local office instead of waiting for the site to come back up.
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Felix Grigori
•Thank you! At least I know it's not just me. I'll try calling my local office directly instead of the main number. Do you know if they accept emailed documents? My scanner isn't working and I don't have a fax machine.
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Max Reyes
its down for me 2. tried on my phone and laptop. super annoying!!!
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Mikayla Davison
•Same here. I've been trying all morning. This is the third time this month that the website has had issues! It's becoming a pattern - seems like every time there's a benefits payment week approaching, the system crashes. Just another example of our outdated government infrastructure...
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Adrian Connor
The website issues are definitely widespread right now. I just got off the phone with my local SSA office (took 45 minutes to get through) and they confirmed they're experiencing a nationwide system outage affecting both the public website and their internal systems. The representative said they're hoping to have everything back online by tomorrow morning, but couldn't make any guarantees. For anyone with urgent submission deadlines, they're being flexible with the timeframes due to the technical issues. If you absolutely need to submit something today, you'll need to visit your local office in person with paper copies. They're not accepting emailed documents for security reasons, and even their fax system is tied to the same network that's having problems.
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Felix Grigori
•This is so helpful, thank you! I'll call my local office now and see if they'll extend my deadline. Really appreciate the information!
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Aisha Jackson
Not working for me either!! Been trying since 7am. Why don't they ever warn us when they're doing maintenance??? Some of us have important deadlines!
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Ryder Everingham
•They actually do post maintenance notices on the homepage, but this doesn't sound like planned maintenance. Seems like an unexpected outage. I work in IT (not for SSA) and sometimes these things happen despite the best planning. The SSA systems are notoriously outdated - they're still running some applications on COBOL programming from the 1980s! Congress hasn't properly funded their technology updates in decades.
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Lilly Curtis
If you need to reach SSA urgently, I had good luck using Claimyr last month when the phone lines had 3+ hour waits. It's a service that holds your place in line and calls you when an agent is available. Saved me literally hours of waiting on hold. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/Z-BRbJw3puU I used it when I needed to verify my earnings record after finding some discrepancies. The website was working but I needed to talk to an actual human, and this service was a lifesaver.
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Felix Grigori
•Thanks for the suggestion! I'll check that out if I can't get through to my local office. Anything to avoid sitting on hold for hours while trying to work.
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Mikayla Davison
•I used this service too when dealing with my retirement application issues. Definitely worth it - the SSA phone system is absolutely terrible. I got disconnected three times after waiting over an hour each time before I found Claimyr.
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Max Reyes
its back up!!! just logged in finally
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Felix Grigori
•YES! Just checked and it's working for me too. Thanks everyone for your help and suggestions - this community is amazing!
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Felicity Bud
For future reference, the SSA system status page at https://www.ssa.gov/systemstatus/ sometimes provides information during outages (though ironically, this page can also go down during major outages). Another option is to check their social media accounts as they sometimes post updates about technical issues there faster than they update their website. Glad to hear it's working again for everyone!
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Ryder Everingham
•Great tip about the system status page! I've bookmarked it. Also, following them on Twitter/X is helpful since they usually post announcements about outages there first.
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