SSA.gov website down? Can't access my Social Security account today

Yes! I've been having the same problem since yesterday afternoon. The main SSA.gov page loads but as soon as I try to log in, it crashes. I called my local office and they said they're aware of 'technical difficulties' with the online portal but couldn't give me an ETA for when it'll be fixed. Something about server maintenance that's taking longer than expected. If you need to submit documents urgently, you might want to fax them or drop them off at your local office instead of waiting for the site to come back up.

its down for me 2. tried on my phone and laptop. super annoying!!!

The website issues are definitely widespread right now. I just got off the phone with my local SSA office (took 45 minutes to get through) and they confirmed they're experiencing a nationwide system outage affecting both the public website and their internal systems. The representative said they're hoping to have everything back online by tomorrow morning, but couldn't make any guarantees. For anyone with urgent submission deadlines, they're being flexible with the timeframes due to the technical issues. If you absolutely need to submit something today, you'll need to visit your local office in person with paper copies. They're not accepting emailed documents for security reasons, and even their fax system is tied to the same network that's having problems.

Not working for me either!! Been trying since 7am. Why don't they ever warn us when they're doing maintenance??? Some of us have important deadlines!

If you need to reach SSA urgently, I had good luck using Claimyr last month when the phone lines had 3+ hour waits. It's a service that holds your place in line and calls you when an agent is available. Saved me literally hours of waiting on hold. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/Z-BRbJw3puU I used it when I needed to verify my earnings record after finding some discrepancies. The website was working but I needed to talk to an actual human, and this service was a lifesaver.

its back up!!! just logged in finally

For future reference, the SSA system status page at https://www.ssa.gov/systemstatus/ sometimes provides information during outages (though ironically, this page can also go down during major outages). Another option is to check their social media accounts as they sometimes post updates about technical issues there faster than they update their website. Glad to hear it's working again for everyone!

This is exactly why I always keep backup methods ready when dealing with SSA! I learned the hard way after missing a deadline last year due to a similar outage. Now I keep my local office number saved, know their walk-in hours, and even have a fax service app on my phone just in case. The SSA systems are unfortunately prone to these issues, especially during high-traffic periods like benefit payment weeks or tax season. Glad everyone was able to get back online and that the community shared such helpful workarounds!

Just wanted to add my experience - I've been dealing with SSA for my elderly mother's benefits and we've encountered this same issue multiple times over the past year. What I've learned is that the SSA website tends to have problems during the first few days of each month (when benefits are processed) and around major holidays when there's increased traffic. One thing that's helped us is creating accounts on multiple devices and browsers ahead of time, so if one doesn't work we can try another. Also, if you're helping a family member, make sure you have their Representative Payee paperwork ready because the local offices always ask for it when you visit in person. The SSA really needs to invest in better infrastructure - it's 2025 and we're still dealing with systems that can't handle normal user loads. But in the meantime, having those backup plans like Oliver mentioned is absolutely essential!

I just wanted to thank everyone who shared their experiences and solutions in this thread! As someone who's relatively new to navigating SSA services, this was incredibly eye-opening. I had no idea these outages were so common or that there were workarounds like Claimyr or keeping backup plans ready. The tips about timing patterns, having multiple browser accounts set up, and knowing local office details are all things I'm going to implement right away. It's unfortunate that we have to work around such unreliable systems, but this community's collective knowledge really shows how we can support each other through these frustrating situations. I'm definitely bookmarking this thread for future reference!

As a newcomer to this community, I'm really impressed by how quickly everyone jumped in to help Felix with this issue! I've been lurking here for a while but this is my first time posting. I actually experienced the same SSA website problems yesterday when trying to check on my SSDI review status. Like others mentioned, I got the timeout errors and couldn't log into my account at all. What really struck me reading through all these responses is how knowledgeable everyone is about workarounds and backup strategies. I had never heard of services like Claimyr or thought about keeping local office numbers handy. The tip about SSA systems having more issues during the first few days of each month is something I wish I'd known earlier - I always seem to try accessing my account at the worst possible times! It's frustrating that in 2025 we're still dealing with these outdated government systems, but this community's collective wisdom really makes navigating SSA challenges feel much more manageable. Thanks everyone for sharing your experiences and solutions - I'm definitely going to implement several of these backup strategies going forward!