Social Security direct deposit missing on payment day - can't access my account after login changes

Thank you! That explains why my old login info isn't working. I had no idea they switched to a completely different system. Will try setting up the Login.gov account tonight. Wish they would've sent a letter or email warning us about this change!

Happens to me too!! I swear they do this on purpose to keep us on our toes. Im STILL waiting for mine to show up. So frustrating!!!

If you need to reach Social Security quickly by phone, I'd recommend trying Claimyr (claimyr.com). I was in a similar situation last month with the account login problems and they got me connected to a real SSA agent in under 30 minutes when I had been trying for days on my own. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU. Saved me from missing my mortgage payment because I needed verification of my benefits.

Never heard of this but I'm desperate enough to try anything at this point. Does it actually work? I keep getting disconnected after 2+ hours on hold.

It worked for me! Instead of waiting on hold forever, they call SSA and navigate the phone tree, then call you when they have an agent on the line. Much better than getting disconnected after waiting hours.

Not everyone got emails! My sister never received any notification and she's been trying to access her account for weeks. They should have mailed letters too since many older folks don't check email regularly. Typical government thinking everyone's tech savvy.

You're right that they should have used multiple communication channels. For anyone still having issues, you can also visit a local field office with ID to get help setting up the new login credentials.

Exactly! I have my rent set up to auto-pay on the 3rd Wednesday because that's when my SS is supposed to hit. If it had been delayed by a full day I would've been charged late fees. They don't seem to understand how many of us budget down to the day.

From what I've read on the SSA website, there haven't been any permanent changes to the payment schedule. Today's delay appears to be a one-time processing issue. Direct deposit dates should continue to follow the established schedule based on your birth date (2nd, 3rd, or 4th Wednesday). The online account access issue is separate and will require setting up the Login.gov account to resolve.

That's because SSI payments follow a different schedule than retirement benefits. SSI payments are typically issued on the 1st of each month, while Social Security retirement benefits are paid on the 2nd, 3rd, or 4th Wednesday based on birth date. They use different payment processing systems, which is why they weren't both affected by today's delay.

Welcome to the Social Security community, Ruby! I'm glad this thread helped ease your worries about your first payment. The transition to receiving benefits can definitely be nerve-wracking, especially when things don't go exactly as expected. You're absolutely right that the communication about the Login.gov changes could have been much better - so many of us were caught off guard by it. Don't hesitate to ask questions here whenever you need help navigating the system. We've all been through the learning curve and are happy to share what we've figured out along the way. Congratulations on getting your benefits set up, and I hope future payments go more smoothly for you!

Thanks for sharing your experience with this Justin! As someone new to Social Security, it's really reassuring to hear from people who've been through this before. The anxiety is definitely real - I was honestly wondering if I'd done something wrong with my application or if my benefits had been suspended somehow. Your tip about calling right at 8 AM is great advice too. I'm going to try that if I need to reach them about the Login.gov account setup. It's good to know these payment delays are rare occurrences rather than something I should expect regularly. Really appreciate the perspective from someone who's navigated this system for years!

I totally understand your frustration with the Login.gov transition! I went through the same struggle when I first tried to set up my account. Here's what finally worked for me: Go directly to Login.gov (not through the SSA website), create your account there first with a strong password, then verify your identity using their step-by-step process. Once that's complete, go back to the MySocialSecurity website and select "Sign in with Login.gov" - it should then prompt you to link your existing SSA record using your Social Security number and personal info. If you're still getting error messages, try clearing your browser cache and cookies first, or try a different browser entirely. I had to use Chrome instead of Safari to get it working. For your immediate need of the benefit verification letter, you might want to try visiting your local SSA field office in person with your ID - they can print it for you on the spot while you're working on getting the online access sorted out. Don't give up, it's definitely frustrating but once it's set up it works smoothly!

Hi Deborah! It's reassuring to know others experienced the same issues today. Were you able to get your payment eventually? And are you also dealing with the Login.gov account problems? This thread has been so helpful for understanding what's going on with both the payment delays and the website access issues. Seems like a lot of us were caught off guard by these changes!

Emma, I completely understand that panic feeling when the payment doesn't show up on time! I'm new to Social Security myself and went through the exact same anxiety this morning. It's such a relief to know from the more experienced members here that these delays do happen occasionally but aren't the norm. The 4-hour delay you experienced seems to match what others are reporting today, so it definitely appears to be a system-wide processing issue rather than anything specific to individual accounts. I'm also planning to set up that Login.gov account tonight using the helpful instructions people have shared here. It's frustrating that we all had to find out about this major change through a community forum rather than proper notification from SSA, but I'm grateful we have this space to help each other figure things out!

I'm going through the exact same thing Emma! My payment was delayed by about 3 hours today and I was absolutely terrified something had gone wrong with my benefits. Like you, I have automatic payments that depend on my Social Security deposit hitting on schedule. The stress of not knowing what was happening was really overwhelming. I also had no clue about the Login.gov change until finding this thread - never got any email about it either. It's incredibly frustrating that they made such a major change without properly notifying everyone, especially since so many of us depend on online account access to monitor our benefits. I'm definitely going to try setting up the new Login.gov account using the detailed steps people have shared here. Thank you for sharing your experience - it helps to know I'm not alone in dealing with both of these issues today!

Welcome to the Social Security community, Ryan! I'm so glad this thread helped ease your anxiety today - being new to the system can definitely be overwhelming, especially when unexpected issues like this arise. Your experience with the 2.5 hour delay perfectly matches what others have been reporting, so it really does seem like this was a system-wide processing hiccup rather than anything specific to individual accounts. It's completely understandable that you panicked when the payment didn't show up on time - I think most of us here have felt that same fear at one point or another! The Login.gov transition confusion is unfortunately very common right now since so many people never received proper notification about the change. The instructions shared in this thread are really helpful, and once you get the new account set up, the online access should work smoothly again. Don't hesitate to ask questions here whenever you need guidance - this community has been amazing at helping each other navigate these systems. Hopefully your future payments will arrive right on schedule!

Welcome to the community, Mohamed! I completely understand that panic you felt this morning - as a newcomer myself, I went through the exact same emotions when my payment was delayed today. It's such a relief to find this supportive community where experienced members share their knowledge and help us newcomers understand that these occasional delays, while stressful, aren't uncommon. Your 3-hour delay matches what most of us experienced today, so it definitely seems like a system-wide processing issue rather than anything wrong with individual accounts. The Login.gov confusion is so frustrating - I also had no clue about this transition until reading this thread. It really shows how poorly SSA communicated this major change. I'm planning to follow the step-by-step instructions shared here to set up my new account tonight. Thank you for sharing your experience - it helps knowing other newcomers are navigating these same challenges. This community has been such a lifesaver for understanding how all of this works!

Welcome to the Social Security community, Nia! Your experience today sounds exactly like what I went through when I first started receiving benefits - that initial panic when something doesn't go as expected is so real, especially when you're still learning how the system works. I'm really glad this thread helped calm your nerves and that your payment came through safely, even if it was delayed. The 3.5 hour delay you experienced is right in line with what everyone else reported today, so it definitely confirms this was a widespread processing issue rather than individual account problems. It's such a relief to have that confirmation! The Login.gov situation is incredibly frustrating - I can't believe how many of us never got proper notification about such a major change. It really makes you wonder how they expect people to stay informed about their benefits when the communication is so poor. The community members here have been amazing though - I've learned more about navigating these systems from this discussion than from any official SSA communications. Following those step-by-step Login.gov instructions should get you back into your account smoothly. Don't hesitate to come back and ask questions as you continue learning the ropes - everyone here is so helpful and understanding about the learning curve that comes with managing Social Security benefits!